Division of Enabling Communication: Non-Verbal Communication Briefing

This assignment is a briefing on non-verbal and ethical communication, designed for staff within the "Division of Enabling Communication," an agency that assists new migrants in Australia. The briefing emphasizes the significance of non-verbal cues, such as body language and facial expressions, in conveying information and building rapport with clients. It provides examples of how staff members utilize non-verbal communication in a fast-food setting. The assignment also outlines the importance of ethical communication, including honesty, accuracy, and respect, within the workplace. It highlights how ethical practices contribute to clear, consistent messaging and the establishment of a positive and supportive work environment. The briefing demonstrates an understanding of non-verbal communication within the Australian community and the importance of ethical communication.

Communication
and information
management

Introduction
• The presentation aims to discuss the significance of non-
verbal communication in an organization
• It will also outline ethical communication carried out
within the workplace

Non-verbal communication with the
Australian community
• The fast-food restaurant is carried out non-verbal communication through
body movements and facial expressions
• The staff uniformly delivers information to the Australian community
• Staff within the organization roll their eyes to show irritation or impatient
• Other staff keeps eye contact with the clients to ensure that they are
attentive (Babu, 2018)
• The staff pulls the door to welcome the clients within the restaurant
• For example, the staff within the organization maintains some distance
from the client while taking the order

Non-verbal communication in fast food organization

Ethical communication in the workplace
• The staff members of the organization develop an ethical code of conduct
• They are always truthful with other members and clients
• The staff members practice ethical communication through honesty, accuracy, and
truthfulness
• For example, the staff members of the organization never lie to other co-workers
• The organization supports freedom of expression and diversity of perspective
(Holtzhausen, 2015)
• The members respect the co-workers before responding and evaluating the messages
• The organization promotes ethical communication through mutual understanding and
caring

Continued…
• Practicing ethical communication helps the staff members
to deliver clear and concise data to other co-workers
• It helps staff members to identify actual values (Pang,
Shin, Lew & Walther, 2018)
• The messages are delivered consistently and truthfully
with the value system
• For example, the supervisor of the organization delivers a
performance review to the staff through ethical
communication standards

Conclusion
• It demonstrated an understanding of non-verbal
communication with the Australian community
• It discussed the efficient, ethical communication practiced
by the organizational staff
• The organization delivers a clear message through non-
verbal and ethical communication

References
• Babu, M. R. (2018). Importance of communication in present society: Role and structure. Int J Acad Res
Dev, 3(1), 1233-1237.
• Bowen, S. A. (2015). Exploring the role of the dominant coalition in creating an ethical culture for internal
stakeholders. Public Relations Journal, 9(1), 1-23.
• Holtzhausen, D. R. (2015). The unethical consequences of professional communication codes of ethics: A
postmodern analysis of ethical decision-making in communication practice. Public Relations Review, 41(5),
769-776.
• Koçoğlu, İ., Akgün, A. E., & Keskin, H. (2016). The collective unconscious at the organizational level: The
manifestation of organizational symbols. Procedia-Social and Behavioral Sciences, 235, 296-303.
• Lock, I., Seele, P., & Heath, R. L. (2016). Where grass has no roots: The concept of ‘shared strategic
communication’as an answer to unethical astroturf lobbying. International Journal of Strategic
Communication, 10(2), 87-100.
• Pang, A., Shin, W., Lew, Z., & Walther, J. B. (2018). Building relationships through dialogic communication:
organizations, stakeholders, and computer-mediated communication. Journal of Marketing
Communications, 24(1), 68-82.