This report examines crucial communication skills within a business context, addressing oral, written, and presentation aspects. It begins with an introduction highlighting the significance of effective communication in the workplace, emphasizing its role in fostering connections and conveying information. Task 2 delves into oral communication, presenting a scenario where a customer expresses frustration over a delayed product delivery, demonstrating effective strategies for handling the situation. Task 3 focuses on written communication, including an appreciation email to an employee, a CV, and a probationary letter, showcasing various forms of professional written communication. The report concludes by summarizing the importance of communication skills in business, referencing different communication models and types. The provided references support the theories and scenarios presented throughout the report.