Analysis of Communication Skills and Their Application in Business

This report provides a comprehensive overview of communication skills essential for success in a business environment. It begins with an introduction to communication systems and models utilized in business, followed by an examination of communication technology and methods. The report then delves into the nuances of making effective communication, including oral communication techniques such as conducting interviews and addressing customer service issues. The report also explores communication in writing, providing examples of CVs, emails, and business letters. The analysis includes the application of different communication methods, and the report concludes by emphasizing the importance of communication in achieving business goals and fostering positive employee relations. The report references several books and journals, providing a strong foundation for its findings.

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Communication systems & models utilized in business........................................................1
Communication technology and method in business.............................................................1
Making effective communication...........................................................................................1
TASK 2............................................................................................................................................1
Oral communication...............................................................................................................1
TASK 3 ...........................................................................................................................................3
Communication in writing......................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Communication can be understood as a term which is filled with information and is a
process of delivering message (information) from one person to another. This sort of element
mostly being utilised by every single person or animal as well in order to present their feelings,
perceptions that they have in their minds (Andersen, 2014). In modern business environment,
communication plays vital role when it comes to interact with other people like business person,
employees, workers and others. This can be done in many ways like: writing, verbal, non-verbal
and many more. In present report, various methods and application of communication are being
discussed. Assignment will also put light on some principals of communicating along with
barriers.
TASK 1
Communication systems & models utilized in business
Covered in PPT
Communication technology and method in business
Covered in PPT
Making effective communication
Covered in PPT
TASK 2
Oral communication
Oral Communication term can be understood as a communicating process where
information is being transmitted from one to another. Means of exchange of all the information is
being done through various ways. Under this many elements are being utilised and some of them
are: telephonic, direct, presentations, discussion, address and many more. Trust can be built in
between two entities through many ways like direct communication in meetings, conferences and
different ways.
It has been analysed that oral communication carries many advantages and these are:
 Proper understanding takes place if both entities are carrying same set of mind along with
perceptions.
 Helps in motivating staff members.
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 Team can attain all the targets in short period of time if they are having effective
communication (Silverman, Kurtz and Draper, 2016). Problems can be easily resolved in specific span.
Conduction of Interview:
In present case, role which has been played by me is of a customer service executive who
is going through a phase where problem which is being faced by a consumer where he did not
receive delivery of product in specific and given time of period. Person got irate and
conversation which took place between me and customer is given beneath:
Customer Care Department (Me): Hello! Good Morning, My name is Alex and I am your
customer executive. How can I help You.
Customer (Interviewer): Hello! I am XYZ, On Sunday, I purchased few products on Sunday
from your website. My order number is: xxxxxxxxx. Can you please look into this issue and
give answer that why it has not been reached to me because organisation have assured that
purchased goods will reach to a customer right on time.
Customer Care Department (Me): Sir, I am apologizing from my company's side and for the
inconvenience which got caused to you because of delay in delivering process. But, let me clear
this, as given under our organisation's policy, goods that has been purchased by the customer
and when finally order comes to us it takes around 4 days to reach to the customer. But, it has
also being given under the same policy that if production comes in at excessive level, then it is
may be possible that process can get delay.
Customer (Interviewer): I am sorry but whatever the issue is I want my purchased product
today only or give me my money back right now.
Customer Care Department (Me): Sir, I have located the issue here, actually the truck in
which your product were placed of yours has met with an accident at Church Gate, Fulham and
this news came in today's newspaper as well.
Customer Care Department (Me): Kindly cooperate Sir, as your products will reach to you
the day after tomorrow and I am putting your order number in most important one.
Customer (Interviewer): All right, but if this time any problem came across, I will directly put
an e-mail to your Head branch manager.
Customer Care Department (Me): Definitely Sir, Is there anything else I can do for you?
Customer (Interviewer): No thanks, Bye.
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Customer Care Department (Me): Hope, I have given all answers right of your questions and
have a blessed day ahead. Thank You for calling, Bye.
TASK 3
Communication in writing
Written communication is being considered as a way of delivering information which is
full of paper, electronic and other stuffs and person do not take help of oral mode under this
(Andersen,2014). Some of modes of these are given beneath:
CV:
Curriculum Vitae
Name:
Address:
Mobile No:
Career objective: To enhance my knowledge throughout doing work with financial institute.
Qualification:
 BBA and MBA in finance and marketing sector
 PGDM in financial section
Personal skills:
 Punctual and risk taker
 Positive attitude towards life and work
 Healthy and active personality
Declaration: I hereby, announce that given information is filled with authentication in my
present knowledge.
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Date (Name)
Place
Email:
Send
To: [e-mail]
CC: [e-mail]
Subject: Post of Junior Financial Manager
Dear:
Here by to inform you that you have applied for the post of junior financial manager we are
happy to deliver this information to you that you have have been selected for the job. Many
congratulations to you. I have attached details of joining and other information as well. Kindly
join us from June 18th, 2018.
If any confusion you can directly contact to our Head HR manager on mobile number:
XXXXXXXXXX in between 9:00 AM to 6 PM.
Thanks & Regards
ABC
Business Letter:
Company name:
Address:
Date: 14th June 2018
Mr.
Sr. Financial Manager
Company ABC
Sincerely,
I hereby would like to give information that company in which you are working
carrying a good name in all over United Kingdom. I am willing to join your company as soon as
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possible so that enhancement of my own skills and knowledge can be done which I will
definitely put in context of company in near future.
Thanks
CONCLUSION
Lastly, it has been summarised that in today's business environment, communication
plays an important role in order to attain goals and objectives right on time. Along with this, use
of theories and models of communication firm can grab good position at marketplace along with
employees relations can also get improvised in an appropriate sense.
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REFERENCES
Books and Journals
Andersen, E. S., 2014. Speaking With Style (RLE Linguistics C: Applied Linguistics): The
Sociolinguistics Skills of Children. Routledge.
Kleckner, M. J. and Marshall, C. R., 2014. Critical communication skills: Developing course
competencies to meet workforce needs. The Journal of Research in Business Education,
56(2), p.59.
Silbiger, S., 2016. The 10-day MBA: a step-by-step guide to mastering the skills taught in top
business schools. Hachette UK.
Bargiela-Chiappini, F. and Nickerson, C. R., 2014. Writing business: Genres, media and
discourses. Routledge.
Bach, S. and Grant, A., 2015. Communication and interpersonal skills in nursing. Learning
Matters.
Johansson, C., D. Miller, V. and Hamrin, S., 2014. Conceptualizing communicative leadership:
A framework for analysing and developing leaders’ communication
competence. Corporate Communications: An International Journal, 19(2), pp.147-165.
Feldman, R. S. ed., 2014. Applications of nonverbal behavioral theories and research.
Psychology Press.
Union, I., 2014. Communication from the Commission to the European Parliament, the Council,
the European Economic and Social Committee and the Committee of the Regions.
Brussels.
Amiruddin, M. H. and et. al., 2015. Application of Communication Skills (CS) Among Lecturer
on Vocational Teaching and Learning in Vocational College Zone Johor,
Malaysia. International Journal of Vocational Education and Training Research. 1(4),
pp.55-61.
Silverman, J., Kurtz, S. and Draper, J., 2016. Teaching and learning communication skills in
medicine. CRC Press.
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