Communication Barriers and Solutions: A Resort Case Study Analysis

This report delves into the critical aspect of communication within the context of a resort, exploring various barriers that can impede effective interaction. It begins by identifying common communication challenges, including physical barriers like noise and equipment issues, psychological barriers stemming from stress and emotional states, and emotional barriers that affect interpersonal dynamics. The report then focuses on the importance of communication in the resort environment, particularly in a globalized context where diverse cultures and customer needs must be considered. It underscores the significance of understanding audience needs and cultural nuances, and adapting communication styles accordingly. Strategies for overcoming these barriers are discussed, such as minimizing noise, using appropriate language and tone, and employing body language effectively. Furthermore, the report emphasizes the need for cultural awareness training within the resort to ensure that staff members can effectively interact with guests from different backgrounds. Overall, the report provides a comprehensive analysis of communication challenges and offers practical solutions to foster better communication within a resort setting.

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Communication is very important for the
individuals and community at each and
every aspect of life. Without effective and
proper communication no organisation can
fully accomplish the desired objectives.
This poster is based on the recent case
study of Sri Lanka of terror attack during
the Easter day. This will explain the major
obstacles of communication and suggest
different strategies for overcoming the
same. It has also concentrated on
developing cultural awareness.
This is a combination of emotions like anger,
humour, difficulty in decision making, etc.
Physical barriers: It is the most crucial barrier
or challenge for communication for promoting
and safety of the resort because in this, the
individual will face the problem of noise,
closed doors, obsolete equipment’s, etc.
Strategies for overcoming communication
barrier.
The director of the resort will devise various
strategies for overcoming the communication
barriers so that they can easily plan the
Common challenges and barriers to
communication.
Effective communication is very crucial in
the present business world. But while
promoting and designing the safety for the
newly build resort the organisation will face
several barriers of communication and some
of them are discussed below:
Psychological barrier: People will face
psychological barriers in which the
individual has loss of concentration due to
stress, depression because of the personal
problems and issues. Such conditions are
very difficult to manage (Mehrabian, 2017).
Emotional barrier: An individual who is
emotionally immature will face the difficulty
in effective communication as this will
define the ease and comfort level of the
communication.
Communication
INTRODUCTION

From this poster it has been analysed that
communication plays a vital role. It helps in
performing various jobs and responsibilities
for the individuals. This acts as a foundation
for planning.
CONCLUSION
So therefore, it becomes very important to
promote the resort and its safety to the
different group of people, differently as they
will be attracted towards the culture of the
resort. The resort must provide food of
different countries so that they can provide
their customers, the feeling of their home
country.
For this the following are the strategies
discussed below:
Understanding the needs and
requirements of the audience: One must
have the feeling of emotional and
sensitiveness towards the requirements of
the receiver because this will help them in
enabling the behaviour, nature, culture and
religion (McQuail and Windahl, 2015).
Taking care of language, tone and manner
of speaking: The message which is required
to be communicated with the people, it
must have a proper language which is easily
understood by people. This also consist of
proper tone and way of speaking such that
the people will feel impressed.
Make the use of body languages: During
the process of communication, the director
must make use of certain body languages
like eye contact, head movements, hands
actions, etc. This will help the listener in
knowing that the communicator is
interested in the thoughts and actions.
Minimisation of level of noise: While
interacting with the people, the director of
the resort will take into account that there is
no voice or any kind of disturbance while
interaction as this will have an adverse
impact. It can destruct the communication.
Awareness of cultural influences on
communication and negotiation.
Culture has strong influence on
communication and negotiation as the resort
is opening in Srilanka where people from
different culture and society will visit. This
is because it is targeting the international
tourist and due to increase in globalisation it
will have customers and employees from
different part of the world. It includes,
religion, beliefs, gods, food, etc. which
changes from different culture to culture. So
for this, the director of resort owner will
have special course in order to make people
of the resort aware about the culture of
different countries and treats the people
similarly (McCroskey, 2015).