Communication and Collaboration Skills Reflection - Module Report

This report is a reflective analysis of the student's communication and collaboration skills, based on the module's core principles and theories. The student uses Kolb's reflective cycle to examine their understanding of communication models, cultural differences, and negotiation processes. The report discusses various communication theories, including those related to cultural adaptation and organizational information. It addresses the importance of communication styles, conflict causes, and negotiation strategies in a business context. The student identifies areas for improvement, particularly in collaborative skills, and reflects on how the module's content can aid in conflict resolution and effective communication within teams. The conclusion emphasizes the vital role of culture and ideologies in shaping communication, decision-making, and negotiation outcomes. The assignment references several academic sources to support the analysis.

Communication
and negotiation

Introduction
 Communication in an organisation is essential because through this the
companies can ensure
 the information flows from one level to the other
 improve negotiation among the stakeholders and partners
 develop the workplace to have a robust cultural competency
 Thus gain competitive advantage in a critical situation.

Reflection model
 In order to detail the proper understanding of this module, I shall be
using Kolb’s reflective cycle.
 This cycle is related to the concrete experience, reflective observant,
abstract conceptualisation and active experimentation.

Importance of communication
 From the module I have learnt different communication theories and
models that then affected by the factors like cultural difference and
negotiation process.
 The communication system includes the factors like
 Language
 Values
 Beliefs
 behaviours of the employees in an organizational setting.
 It is capable to mitigate the conflicts within the workplace by sharing
issues in detail and grow a connection of bonding among the employees.

Contd.
 Interpersonal communication system leads to grow team bonding which
I have found out while working in a project during study or for that
matter in the organisational setting (McPhee and Poole 2016).
 I possess less collaborative skills that is essential for working in a team.
This is the reason why this module regarding conflict resolution ad
negotiation can be helpful for me.

Theory of communication
 Throughout the module I have come across different
communication theories among which,
 communication accommodation theory
 cultivation analysis
 coordinate management of meaning
 cultural approach to communication
 symbolic interaction theory
 face negotiation theory
 organizational information theory
 relational dialectics theory are important (Blakar 2018)

Connection between communication
and cultural difference
 In modern time, more companies have started to expend overseas
therefore they are facing the difference in the communication system.
 According to the Hofstede theory of culture, the national cultures of the
different countries tend to regulate the organizational cultural as well as
the communication systems (Van Ruler 2018).
 This is the reason why the communication system depending upon the
hierarchal systems, individualism, indulgence and long term orientation
process have been included with the knowledge of language.

Styles of communication
 Communication in the business scenario can depend upon the
importance of the communication system along with the structure of the
organization.
 Depending upon these the management and tem members use verbal
communication
 non-verbal communication
 written and many other styles to share their information or
understanding.
 In the conflict resolution both horizontal as well as vertical
communication are important (Oetzel 2017).

Conflicts causes
 The communication and conflict has a deep connection and dependent
upon one another.
 Communication leads to conflict and I have found that negative
communication is the result of conflict.
 Along with this, there are other causes of conflicts that include
 lack of resources
 poor connection or team bonding
 perceived differences
 Environmental factors.

Negotiation
 Communication in an organisation is essential
because through this, the information flows from one
level to the other that improves negotiation.
 Through proper team roles, in depth knowledge of the
subject and positive communication system, the
people can solve internal conflicts.
 These are essential for the conflict resolution and
negotiation`
 Culture has an important role to play in negotiation
where the US company can understand
communication system of China and hen explore the
market.

Conclusion
 Therefore it can be concluded that culture and ideologies have the most
vital part to play in the proper communication system.
 They actually regulate the belief, values and attitudes of the people in
the teams
 The comfortable level of communication actually leads people to make
effective decisions or for that matter competing a negotiation process.

References
 Blakar, R.M., 2018. Towards a theory of communication in terms of
preconditions: A conceptual framework and some empirical explorations.
In Recent advances in language, communication, and social psychology (pp.
10-40). Routledge.
 McPhee, R.D. and Poole, M.S., 2016. Models of communication. The
international encyclopedia of communication theory and philosophy, pp.1-16.
 Oetzel, J.G., 2017. Effective intercultural workgroup communication
theory. The International Encyclopedia of Intercultural Communication, pp.1-
5.
 Van Ruler, B., 2018. Communication theory: An underrated pillar on which
strategic communication rests. International Journal of Strategic
Communication, 12(4), pp.367-381.