This essay provides an overview of communication in health and social care, covering verbal, non-verbal, and written communication. It emphasizes the importance of understanding individual communication needs and preferences, highlighting skills for effective communication such as listening, clarity, and empathy. The essay distinguishes between personal and professional relationships in healthcare, stressing the significance of confidentiality and the consequences of breaches. It identifies the NHS Act 2006 and the Data Protection Act 2018 as key policies for information management, explaining how healthcare practitioners maintain data security through secure online storage, paper-based record management, and professional practice. The document concludes by referencing relevant literature on communication skills, workplace wellness, and illness representations.
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