Communication, Conflict, Negotiation in Organizations: Analysis

This report delves into the critical aspects of communication, conflict, and negotiation within organizational settings. It examines the significance of conflict management as a strategic initiative for enhancing individual and team performance, especially in today's competitive business environment. The report explores the causes and impacts of workplace conflicts, including their effects on productivity, employee morale, and resource utilization. It presents a detailed analysis of the conceptual foundations of conflict management, highlighting the interplay between communication, negotiation, and conflict resolution. The methodology employed involves a deductive research approach utilizing secondary data sources to address the research question: Why are organizations still facing problems to overcome workplace conflicts despite having appropriate measures in place to overcome the situations? The findings emphasize the crucial role of effective communication in managing conflicts, improving internal relationships, and driving organizational performance. The report also discusses the limitations of the research and ethical considerations, concluding with a summary of the findings and potential future research directions. The report highlights how communication is a key factor in conflict management and its impact on the overall productivity and performance of an organization. It also includes the importance of understanding the needs of individuals to effectively manage conflict and improve the organization's performance.

Running head: COMMUNICATION, CONFLICT AND NEGOTIATION IN
ORGANISATIONS
Communication, Conflict and Negotiation in Organizations
Name of the student
Name of the university
Author note

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Table of contents
Introduction......................................................................................................................................2
2.0 Summary of purpose, rationale and related literature................................................................3
Methodology and research design...................................................................................................5
Main findings...................................................................................................................................7
Conclusion.....................................................................................................................................10
1. Introduction
Workplace conflict management is being considered as the important strategic initiative,
which is being adopted by the organizations (Bendersky & Nicholas 2012). It is true that conflict
can occur in any organization while performing the different job roles. In this article, it has been
defined that in terms of considering the conflict, understanding ability of individuals gets
affected (Bendersky & Nicholas 2012). In the modern business environment, it has been
identified that conflict has become an important concern, which is negatively impacting on the
operational environment of the companies. It is true that various organizations have adopted
many measuring tools for dealing with the conflict management issues the workplace, however,
the organizational are still suffering from the improper conflict management, which is indirectly

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impacting on the rate of productivity (Currie et al., 2017). This research project has been chosen
by the researcher as the seriousness of conflict management in the working field has got
increased. On the other hand it is also true that, conflict management has significant impact in
case of driving the organizational performance. In the review of this particular topic can
significantly help to identify the major reasons behind the workplace conflict and enhance the
future research scope.
Analyzing the report structure it can be said that it has been divided into five sections.
The first section of the research paper has described about the research topic. In this section
introducing the interest area of the research paper has been highlighted. In the second section of
the research paper, purpose of the research paper, rationale and related literature review have
been critically analyzed. By adding the research question, in this research paper, the conceptual
foundation of the study has been done. Research methodology and research design have been
described in the third section. Adding the research findings and the implication of the research
paper in practical field, the forth section of the research paper significantly contributes in
identifying the research outcomes. In the last or fifth section, the researcher has summarized the
research findings and research methodology, future outcome of the research paper has been
mentioned.
2.0 Summary of purpose, rationale and related literature
2.1 The purpose and rationale of the study
Workplace conflict has become an important component that significantly influence the
strategic direction of the companies. In order to drive the organizational performance as well as
enhance the ability of individuals to work in the better environment, the conflict management is

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needed. On the other hand, not only the individuals’ performance, but also the conflict
management initiative significantly impacts on the team performance too. It is true that in the
competitive workplace environment increasing rate of conflicts are creating negative impact on
the organizational culture. It is true that increasing rate of conflicts in the workplace,
management ethics as well as morale of the employees is in the questionable position.
Conflicting situation in the workplace has also created barrier in case of ensuring the proper
utilization of resources for the employee benefits. In terms of generating the potential benefits,
uncovering the conflict variables is important. Therefore, it can be said that with the effective
initiative towards managing the conflict can significantly help the organization to achieve its
goals. In the research paper, the researcher has identified that in order to generate the negative
group culture as well as reducing the gap between employees and managers, conflict
management is needed for maintaining the balance between workplace and life. Analyzing this
research paper, the researcher can significantly identify different key influencing factors that
drive the workplace conflicting situations.
2.2 Research question
In order to examine the concept of research topic in depth, the research questions are
being developed. The research paper has been developed based on different hypothesis. The
researcher has provided sufficient information for developing the strong concept on the particular
topic area. Analyzing the research question, it has been identified that due to lack of
understanding regarding the effective strategic measuring point, the organizations are repeatedly
facing challenges while managing the conflicts. In order to make the significant understanding of
research question, the researcher has focused on dividing the research question in different
sections using the research hypothesis.

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H0: Workplace conflict does not have impact on team performance
H1: Workplace conflict does have impact on team performance
H0: Status conflict does have inter relationship with task performance
H2: Status conflict does not have inter relationship with task performance
Research question: Why are organizations still facing problems to overcome workplace conflicts
despite having appropriate measures in place to overcome the situations?
2.3 Conceptual foundation
The conceptual foundation of the research paper has got developed based on three important
components such as communication, negotiation and conflicts. Bendersky and Nicholas (2012)
stated that in order to gain high profit as well as increasing these three business aspects, the
research paper has informed about various processes that can be adopted by the companies while
maintaining the strategic performance. The conceptual framework of the research paper has got
developed based on the conflict co-occurrence process. It has been identified that based on the
interpersonal differences, the relationship and status conflict occurs. Analyzing the research
paper, it can be said that in the paper, the author has tried to develop the strong interconnection
between conflict management and organizational performance. In order to describe the
significant impact of conflict management, the researcher has highlighted three important
strategic components such as negotiation, conflicts and communication. By supporting this
Currie et al., (2017) opined that in case of increasing the workplace flexibility as well as
providing comfort to the employees, conflict management is being considered as the vital
strategic initiative that is being adopted by the organizations. Although the research paper has
introduced the conceptual framework based on the three components, however, the researcher

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has not properly described the individual components. On the other hand, Harvard referencing
style has been adopted by the researcher in which the researcher has chosen different academic
sources such as peer reviewed journals and articles.
3. Methodology and research design
Research approach
The research paper is developed using the deductive research approach. As the researcher
has not introduced any new theory or model, in that case, inductive research approach has been
avoided. In order to develop the literature review, the researcher has focused on analyzing
different conceptual analysis.
Data sources
In this research paper, secondary sources have been usedby the researcher. The thematic
analysis has been used for developing the relationship between research variables. Analyzing the
research approach, it can be Cleary said that the data collection method has justified the research
question as it has significantly helped to understand the conflict management strategies which
are being adopted in the modern business sector is not enough for ensuring the long term
sustainability. In order to control the conflict variables, the researcher has mentioned the
significant contribution of the components such as conflicts, communication and negotiation in
the case of managing the strategic decisions in an organization.
Data collection
In this research paper, secondary data sources have been used. In case of collecting the
secondary information, different text books, journals and articles have been used. As the research
did not get opportunity for conducting the interview, in that case, it can be said that if the

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researcher would have got the chance to conduct the interview, it would have been better to get
the information in detailed manner.
Research limitations
While conducting the secondary information, the research may face the challenges while
accessing different journals and articles. As the research paper will be totally based on the
qualitative research method, in that case, gaining the in-depth information can be quite
challenging for the researcher. Money and time limitation can be considered as the important
limitations faced by the researcher.
Ethical consideration
Strict ethical guidelines need to be followed by the researcher so that the research can be
conducted in the authentic manner. By continuing this, it can be said that while conducting the
research paper, authentic journals as well as articles have been used by the researcher in terms of
maintaining the authenticity of the research paper.
4. Main findings
In the result, the research aim has been critically achieved. Testing the hypothesis, the
interrelationship between the research variables have been developed. In the research paper it has
been identified that ensure the performance quality as well as effectiveness on the workplace
conflict management initiatives brings the significant impact. On the other hand, it has been
identified that the strategic implementation of conflict management for improving the internal
culture in an organization.
Bendersky and Nicholas (2012) stated that there is a significant inter relationship between
conflict and organizational performance. It has also been mentioned that conflict managing

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situation, tension as well as stress among the people is common, which is being handled through
the silent treatment. By supporting this Currie et al., (2017), stated that communication can be
considered as the important key component that significantly impacts on the conflict
management system in the workplace. Using the effective communication process, developing
the proper information exchanging practice different level of communication can be developed in
the workplace. According to Garicano and Wu (2012) in the modern business scenario conflict
has become an important concern indirectly impacts on morality productivity as well as
commitment of the organization towards its employees. It is also true that conflict significantly
impacts on understanding abilities of individuals in the organization. In order to reduce the
impact of conflict providing the essential information regarding of Indian perceptions of
employees and values are important. In order to reduce the impact of conflict it has become
essential for the organizations to maintain good communication. Internal relationship
management can also be considered as the important role performed by communication
Management process. in the secondary data analysis section the researchers has mentioned that
in order to improve the brand image of the company in a competitive business environment
effective communication can significantly develop the business relationships.
According to Bendersky and Nicholas (2012) the symbolic power of comflict can
influence various benefits in the workplace. It is true that conflict is the important part of a
reorganization that creates significant impact on receiving the organizational objective.
Depending on the perspectives of an organization, conflict can be defined in different manner.
Poor communication, unfair treatment towards employees, poor working environment in the
workplace, inadequate training and poor communication are being considered as the important
causes of organizational conflicts. In the words of Garicano and Wu (2012) communication is

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the important cause that impacts on declining organizational productivity. Misunderstanding
between the employees and employer conflict gets influenced in the workplace. Increasing stress
as well as an increasing anxiety in the workplace significantly writes the conflicting situation.
Therefore, the research paper has strongly indicated the significant impact on conflict
strategic management that can effectively drives the form of performance. On the other hand, it
is true that in order to run the business operations conflicts in the workplace can cause several
challenges. In this research paper, various business aspects have been highlighted. Bendersky
and Nicholas (2012) stated that business environment can be considered as the significant
contributor in the conflict management system. In terms of defining the conflicting attempts,
own relative status gets influenced. According to Garicano and Wu (2012) diversified working
culture is another important influential factors which develops the changes between values and
beliefs of individuals in the workplace. Decreasing the overall business growth, the conflict can
reduce the betterment opportunities in the workplace. On the other hand, the research paper has
also mentioned that understanding the individuals’ needs, can significantly helps to deal with the
conflict management related challenges. In order to improve the organizational performance as
well as increasing the rate of productivity, it is important for the organizations to focus on
dealing with the conflict management challenges. Research has also identified that cross cultural
business environment is another important barrier that creates conflicts in the workplace. In this
research paper the researcher has also pointed the impact of the company in case of dealing
In order to the introduce conflict management initiatives in the workplace it is very
important for the organization to focus on adopting the approach for working together and
highlighting the problems in the critical manner (Bendersky & Nicholas 2012). Examining the
social situations, it can be said that based on the physical as well as psychological needs,

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transforming the knowledge the conflict management system in the workplace can be effectively
managed. Based on delivering system of human relations as well as translational views of the
employees towards the conflicting environment, topic variables have been significantly
managed in the research paper. In order to manage the conflicting process the variables that
influence the conflicting situation such as employer behavioral perspective and view point of the
employees can significantly influence the strategic decision of the organization. By continuing
this it's can be referred that in order to deal with the conflicting situation, referring individual
needs is needed.
In the conclusion, it can be said that in order to conduct the research, the researcher has
avoided the interview process due to lack of time. In that case, it can be said that in this research
paper, the researcher has used the secondary sources. During the information collection session,
the information that have been collected by the researcher is quite less compared to the vast area
of the research paper (Garicano. & Wu 2012). By continuing this, it can also be said that the
various organizational characteristics as well as changing perspectives of the participants have
impacted in case of analyzing the research information in the critical manner. In the secondary
data analysis section, the researcher has significantly described the variables that can critically
influence the conflict management system in the workplace. By supporting this, it can also be
said that depending on the structure in the workplace as well as different organizational
perspectives, long term impact on the business operational process cannot be ignored.
5. Conclusion
In the conclusion, the critical points of the research paper have been highlighted, in which
it has been mentioned that communication, negotiation and conflicts are the three important key
factors that can significantly impacts on the conflict management process in the work place. On

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the other hand, it is also true that in order to deal with the positive firm performance as well as
maintaining the ethical exchange, the organizational culture needs to be effectively developed.
Training and development courses can be introduced in terms of enhancing the efficiency of the
employees in the workplace. In the secondary data analysis, it has been identified that
communication can be considered as the important key component that significantly impacts on
the conflict management system in the workplace. Using the effective communication process,
developing the proper information exchanging practice different level of communication can be
developed in the workplace. On the other hand, it is true that based on the case of managing the
significant relationship between organizational conflict and the workplace performance, can be
properly developed. By continuing this, it can also be said that, training and development
initiatives can play the effective contribution in terms of managing the internal situations in the
workplace. The study has also highlighted that different initiatives can also be adopted by the
companies, however, in order to deal with the conflicting situation in the workplace it is
important for the organizations to understand the perspectives of individuals.
By critically reviewing the research paper, it can be said that this paper can significantly
help the reviews to understand the impact of conflict management in the workplace environment.
In this research paper, the researcher has mentioned about different components of research
article that can significantly influence the workplace conflicts. On the other hand, it is true that in
the critical research paper, enough information regarding the research variables have been
identified. As the researcher has not conduct the interview, in that case, it can be said that the
research paper has not provided enough information regarding the perspectives of participants,
which has created challenges while understanding the specific contribution of the researcher
towards this project. It is true that based on the case of managing the conflicting situation, it has

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been identified that effective communication as well as negotiation is more effective compared
to the strategic initiative adopted by the companies. In the article, it has been identified that
based on the case of managing conflicting situation in the workplace, communication is needed
for improving the overall operational process.
In the conclusion it can be said that in terms of determining the conflicting status,
investigating the interrelationship between conflicting status and group performance is needed to
be analyzed. In terms of reducing the task conflicts, characteristics of status conflicts needs to be
critically analyzed. In order to solve the organizational conflicts rather than introducing any
strategic measuring initiatives, the negotiation needs to be adopted (Bendersky & Nicholas
2012). It is mentioned that based on the status of conflict, team performance can get influenced.
It is true that status conflict frequently occurs with the different types of conflicts. Depending on
the process of the task, the conflict is being handled.
This research paper has provided the brief description regarding the status conflict
management in various situations and the researcher has also mentioned that depending on the
situational needs the conflict management initiative needs to be adopted by the companies.
Reviewing the research paper, it can be said that in order to effectively deal with the conflicting
situation in the workplace, it is needed for the organizations to focus on dealing with the
miscommunicated situations so that the ongoing issues in the research paper can be addressed.
On the other hand, it is true that building the strong as well as deeper relationship with the
employees, it is important for developing the deeper relationship with the employees and
employers. In many conditions, it is important for the employees to focus on developing the
effective conflict management initiatives through the negotiation process. On the other hand it is
also true that, conflict management has significant impact in case of driving the organizational

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performance. In the review of this particular topic can significantly help to identify the major
reasons behind the workplace conflict and enhance the future research scope.

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References and bibliography:
Bendersky, C. & Nicholas , H., 2012. Status Conflict in Groups. Organization Science, 23(2), pp.
323-340.
Currie, D., Gormley, T., Roche, B. & Teague, P., 2017. The management of workplace conflict:
Contrasting pathways in the HRM literature. International Journal of Management Reviews,
19(4), pp. 492-509.
Garicano, L. & Wu, Y., 2012. Knowledge, Communication, and Organizational Capabilities.
Organization Science, 23(5), pp. 1382-1397.