Communication and Collaborative Working: Incident Report

This report provides a comprehensive analysis of communication and collaborative working within a cross-cultural organizational setting. It begins with a critical incident, highlighting communication barriers encountered by a team composed of individuals from diverse cultural backgrounds. The report examines the impact of these barriers on team performance and identifies key challenges related to language differences, cultural values, and time management. The student reflects on the incident, evaluating their reactions and identifying areas for improvement. A personal development plan is then presented, outlining strategies to enhance communication skills, time management, planning, and collaborative abilities. The plan includes specific activities, timeframes, and methods for improvement, with the aim of fostering a more effective and collaborative work environment. The report emphasizes the importance of building strong relationships, establishing a collaborative culture, and managing conflicts effectively within a cross-cultural context. It concludes with a summary of key findings and recommendations for future actions to overcome communication obstacles and promote successful teamwork.

COMMUNICATION AND COLLABORATIVE WORKING

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
A) Critical incident: Cross Culture People Working together in an organization face
communication barrier................................................................................................................1
Conclusion.......................................................................................................................................3
B) Personal development plan to maximize various strength and weaknesses.........................3
REFERENCE...................................................................................................................................6

INTRODUCTION
Communication and collaborative working is an important fundamental where individual
and group behaviour while workings together. I am going to critical reflect my personal
experience using various skill and ideas to achieve the common objectives in cross culture work
force in the organization. The communication plays an important role in the personal as well
professional development. This blog describe the various impact of collaboration on creating and
manage the professional working environment with better communication. Power and politics
will be the anther incident in the organization. From the development plan of various skill need
to improve according to the time period and method explained.
Task 1
A) Critical incident: Cross Culture People Working together in an organization face
communication barrier.
I am working with the leading brand organization where the working environment is full
of cross culture people. Cross culture refers as the people from various cultural backgrounds will
communicate in same and different ways among themselves and how they endeavour to
communicate across culture. This types of organization try to brings same policies for the
employees according to the analysis of values and ethics of employees working in the firm. All
the employees have to work as team with the proper collaboration in each and every task. As the
team form to achieve the common objectives Thompson, (2011). The most important aspect of
cross culture is communication way to understand the issues of employees. Organization have
various division where I have to manage all the division carefully and interact with each and
every employee to know their issues and give better solution. Two team were form in the various
division but in one of the department team are not able to working together due to
communication barrier and the reason is the cross culture of the firm. Group member are not able
to communication with each on other because they don't know the language of other members. In
the 21st century communication in firm has been change due to the cross culture
workforceEunson, (2015).
Feeling:From the critical incident I feel that cross culture play an significant role in the
organisation to make the effective working environment. For such instance the communication
barriers among the group members. My role were to guide the group members and give effective
suggestion on the basis of their problem. I think to deal with this types of situation at work place
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is not an easy task. But for that as correct set of skill are required to getting an better outcomes
and understand the mindset if people to who are work in the group. After such incident I think it
required various skill and knowledge for collaborative team work such as time management,
communication skill and planing skill. I had reacted badly on the incident when members
because I am not bale to understand the issues of the various group member which are belong to
my team. After that I feel, I have to read about the various culture values and ethics to
understands the different kind of people in the organisations.
I had experience that various thing are not done properly as the workforce is not able to
manage their time and my time management skill are not appropriate. But the positivity in the
organisation bring the better working environment. I am not able to to accomplish the different
activities due to poor planning skills. I saw from the idea of working over the limits that the
administrations clients can get influenced because of the ill-advised execution of the people. The
joint effort can make an extraordinary effect on the execution of the people, assemble work can
be influenced the energy of the seniors and political components inside a group or gathering. On
the other hand each and every member is not able to understand the feeling of the each other in
terms of understanding their language and values of working in the organisation. I had evaluate
that communication barrier among groups member with me is increasing due to less interaction.
It is important to arrange the training session for each and every member for the effective
collaboration and communication for working together ins the cross culture organisations. I had
observe that creativity and innovation will be evolved with the more collaboration working
together in a team members.
From the critical incident I had experience that effective collaboration can be done with
the following thing such as: Build strong relation with each and every member of the
organisation, Set the collaborative culture, Form the structure, Attach informal knowledge
sharing, correct measure period of collaboration with people, manage conflicts effectively and it
is important to know when to collaborate Harvard Business Review (2013). If I am not able to
maintain effective relation with the team members which brings the communication gap which
cause the adverse impact on the working environment and behavioural changes on the others
affect to collaborate with them. It is important to focus on the outcomes which are important
achieve the various objectives which can help to develop the personal and professional career. I
have to set priority to manage my time to accomplish the different activity in the organisation.
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After the organisation structure need to improve which can be brings the various changes such as
positivity among the group member s and motivate team will work together to achieve the
common objectives. It is important to remove the politics among the group in the organisation
which can be easily done with the help of firms structure which will be form on the basis of same
culture member need to separate to avoid any politics in the organisation McLeskey, Rosenberg
& Westling, (2012). It is important for me to avoid the politics and power among the various
groups which can cause negative working environment. This type of employees will reduce the
productivity of other members as well my own working style will be affected.
Conclusion
From the communication and collaborative working it can be easily concluded that the
various incident have been critical analysis which can bring the adverse situation of firm. As I
have to take corrective action against on such incident which can not be repetitive in future. It is
important for me analysis this situation for effective outcomes with various roles and
responsibilities. Even though my experience was positive sand I did well to deal with the various
situation have been arise in front me. But I required improvement in the different areas such as
communication skill. Time management, planning skill and collaborative skills. As the this key
area are the most important for me to improve the effective working style and communication
to build the relation with the other team members. coordinated effort is vital in expanding the
adequacy in cooperation and condition. Besides, the article incorporates the different great works
on adding to the adequacy of multi-office group.
B) Personal development plan to maximise various strength and weaknesses
I have to made development plan to maximize the strength and weakness which will help to get
higher growth and development in the personal as well professional career. Form the incidents it
is important to overcome with the weakness which are hindrance in the my working style. The
following skills haver to improve which will help me to deal with various issues in the
organisations.
Activity Time period Method
Communication skills 2to 4 Months Communication skills is
essential to bring management
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in the organisations and make
the effective conversations
Blundel, (2016).
Time management 4 to 6 Months It is important for the HR
manager to manage their every
task in terms of better time
management which can be
improved by allocating the
task priorities.
Planing skills 7 to 10 Months For long term objective of the
organisation as well personal
requirement Spinuzzi, (2012).
It can be improved with the
help of arranging different
activities to implement as per
the plans.
Collaborative skill 6 to 8 months For effective outcomes and
create the positive working
environment will help to bring
motivation and balance the
personal and professional
career. This can be easily
increase by the interacting
more people and understand
their working style in the
group. This skill will help me
out to increase my mental
stable in terms of getting
innovation and creativity while
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working with the others.
Form the development plan I have to take the corrective action action against the various
situation which make the negative image of organization in the market. This plan will help me
out in various areas such as to give training and development session my communication skill
have to improve with the implementation of workshops a for me as well other employees in the
organization. But the most important skill which will help me out to team work is the
collaborative skill will be improved in terms of working with the different groups and take
feedback from them for my own contribution after the effective outcomes. For me time
management is the most important skill which I need to improve within four to six months.
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REFERENCE
Books and journals
Blundel, R. (2016) Effective Organisational Communication. 5th edn. Harlow: Pearson
Bell, A. and Smith, D. (2010) Management Communication.5th edn. Hoboken: John Wiley &
Sons
Eunson, B. (2012) C21 Communicating in the 21stCentury. 3rd edn. John Wiley & Sons.
Hurn, B. and Tomalin, B. (2013) Cross-Cultural Communication: Theory and Practice. Palgrave
Macmillan.
Thompson, N. (2011) Effective Communication: A Guide for the People Profession. 2nd edn.
Palgrave Macmillan
Adair, J. (2009) Effective Communication. 2nd ed. Pan Books.
Eunson, B. (2015) C21: Communicating in the 21st Century. 4th edn. Hoboken: Wiley
Harvard Business Review (2013) On Collaboration. Boston: Harvard Business Review Press.
Bovee, C.L., Thill, J.V. and Raina, R.L., (2016). Business communication today. Pearson
Education India.
Dalkir, K. and Beaulieu, M., (2017). Knowledge management in theory and practice. MIT press.
Patel, H., Pettitt, M., & Wilson, J. R. (2012). Factors of collaborative working: A framework for
a collaboration model. Applied ergonomics, 43(1), 1-26.
Spinuzzi, C. (2012). Working alone together: Coworking as emergent collaborative
activity. Journal of Business and Technical Communication, 26(4), 399-441.
McLeskey, J. M., Rosenberg, M. S., & Westling, D. L. (2012). Inclusion: Effective practices for
all students. Pearson Higher Ed.
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