Assessment 2: Communication, Diversity, Leadership in HEAT Industry

This report examines communication methods, diversity, and leadership within the HEAT industry. Task 1 focuses on various communication methods, such as one-on-one and email communication, discussing their advantages and disadvantages, with a conclusion favoring email for its efficiency. Task 2 explores how diversity, including differences and similarities, impacts group work, highlighting challenges like conflicting work styles and language barriers, while also emphasizing the benefits of a diverse workforce, such as enhanced productivity and improved cultural awareness. It further discusses leadership strategies, including the LMX theory and the Hill model, to effectively manage diverse teams. Finally, Task 3 provides a reflection on the module's key takeaways, emphasizing the importance of effective communication and data security.

Assessment 2
Table of Contents

TASK 1............................................................................................................................................3
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Discuss methods of communication along with benefit and disadvantages within HEAT
industry........................................................................................................................................3
CONCLUSION ...............................................................................................................................4
TASK 2 ...........................................................................................................................................4
INTRODUCTION ..........................................................................................................................4
MAIN BODY ..................................................................................................................................5
How differences and similarities diversity affects group work within given industry...............5
Measurement of leadership to support different diverse group within industry.........................6
CONCLUSION ..............................................................................................................................7
TASK 3............................................................................................................................................7
MAIN BODY ..................................................................................................................................7
Reflection....................................................................................................................................7
...................................................................................................................................................8
REFERENCE...................................................................................................................................9

TASK 1
INTRODUCTION
Communication is a way of transferring ideas, knowledge information from one person to
another with the help of medium. Every communication process includes a sender, receiver and a
message along with medium (Unwin and Unwin, 2017). Which includes emotions, culture,
location an so on. In which the present task is based on Heat industry. Which refers to collection
of those companies that operates their business related with the thermal energy. Following report
consist discussion about method of communication along with their advantages and
disadvantages within heat industry.
MAIN BODY
Discuss methods of communication along with benefit and disadvantages within HEAT industry
Many method of communication are adopted by both large and small industry in order to
convey the message or information. Some of methods that is acquired by HEAT industry are as
follows:
One on one communication: While technology is rampant, face to face communication
becomes main method for passing information in business environment. This allows to interpret
the body language of sender as well as receiver can pic up on non verbal cues during
conversation. In which the key skill that is important in this is involvement in group project
which needs team efforts and compromise (Stebbins, 2018). In relevance to HEAT industry, it
plays vital role as the heat industry is related with the production of thermal energies and if any
message goes wrong then it tends to a huge loss within firm.
Advantage : It improves understanding and aid in developing solidify team as well as
build trust among co-workers. Additionally it provides instant feedback to sender as well as
improves confidence level of an individual.
Disadvantages: This is viable only for small industry not for large as it they have many
branches offices located at different places and even in different country. In context of heat
industry, this is not viable way of communication as it holds various number of firm at different
location (Johnson and Hackman, 2018).
Email conversation and communication: It has been often seen that Email remain
popular way for passing message in many companies. It communicates quickly to thousands of

individual at time with variety of location and offers flexibility. It offers an opportunity to hold
private conversation in bustling or crowded offices. In context of Heat industry, it holds ample
number of company under itself and due to which is suitable for HEAT industry.
Advantage: In business unit it reduces shipping and mailing cost while passing message
from one place to another place aside from cost of internet. As well as in this files, videos,
documents along with presentation can be forward without any payment. Additionally, it is
considered as fast client communication process.
Disadvantage: In such type of communication process it is difficult to interpret the
emotions as it is only visible but an individual cannot feel it. Also. It takes minimal efforts of
someone in order to access all important printed documents and can destroy them (Waisbord,
2019). In this situation it is vital for all firm to have backup of all their documents as well as
need to adopt some security for managing all these.
CONCLUSION
From above mentioned ways of communication it has been analysed that the most and
effective way of communication within heat industry would be emailing conversation as it is a
good way of communication in relation to times, cost and effectiveness over one on one
communication process. In HEAT industry holds ample number of firm within it so it is not
possible to convey message individual personally.
TASK 2
INTRODUCTION
Diversity refers to composition of individuals with varying characteristics like gender,
race, ethnicity, sexual orientation and so on. In context of this a company is formed with
numerous employees and that all can be diverse in nature or in other factor, that is term out as
workforce diversity (Nowacki, Schafer and Hibdon, 2020). The following task is based on heat
industry and perform function related to thermal energy. In which discussion about difference
and similarities diversity present at workplace can affects work within given industry is carried
out along with leadership that supports diverse groups within industry is covered.

MAIN BODY
How differences and similarities diversity affects group work within given industry
Objective of every firm is to increase sales and maximizes profitability ratio for this they
operates their business at different location and holds diverse workforce and due to this there is
chances of arising conflict among employees due to diversity as well as mange challenges which
faces by companies. So few challenges are as follows:
Negative impact of difference diversity at workplace.
Conflicting working styles across team
The working style and the attitude towards work can be vary as everyone posses different
skills, knowledge and that reflects culture values, styles and compounding differences. Due to
this there will be chances of arising of conflict among team members and that ultimately brakes
the productivity of company (Craft-Blacksheare, 2018). For instance in a HEAT industry is team
is formed and that consist 10 -12 number of employees. In which some belong to Asia and
central America and perform their task on the basis of value collective consensus where as some
belong to Germany, America and put emphasis on independence of individual and that creates
problem to carry out task effectively so due to culture difference within company generates
problem to attain common goal.
Different understanding of professional etiquette
Colleagues or team members from different culture can bring with different attitude
values behaviour and etiquette. That might creates sometime misunderstanding or ill feeling
among team members while performing for common task. For example, workforces with heat
industry varies on the basis of language, culture etc. and a team is formed for performing task so
due to language barriers a effective and right information will not deliver to all members and that
generates misunderstanding among team members (Malik, Lenka and Sahoo, 2018). By which
common goal will not be achieved on time and that hamper the overall performance of company
along with industry.
Cost advantages
Traits like race, gender age, religion etc. all are protected by federal legislation against
several form of discrimination. In which company delivers policies, roles and authorities to
employees in order to encourage and engage them towards climate of diversity. For the same if it
is not present then it affects the group or team of a company. HEAT industry mainly relies to

generate thermal energies and that is considered as risky task, due to which some company does
not hire females which represents discrimination within industry.
Positive impact of diversity at workplace
Having diversity at workplace foster various benefits since today's world is increasingly
more globalised and interconnected and due to this workplace need to take advantage of that
diverse range of skills individually from different backgrounds and language can bring (Bae and
Han, 2019). In which the top most advantage that can be adapt by company with diverse
workplace are as follows:
Enhanced productivity:
A diverse team and multicultural workforce permits more ideas and process. The
diversity in workforce refers to wide range of talents, skills, experiences , thought and so on. All
of these aids company to foster innovation as well as to accept challenging task for performing
well (Sung and Choi, 2019). Due to advancement in technology it become vital for HEAT
industry to adopt all changes that can give them growth and success and that is only possible
with the help of various ideas of employees within firm.
Improves culture awareness
A diverse range of culture within workplace permits company to deal with different
nuances within global marketplace. For example if a company is carry out its business with china
and workforces of that place know mandarin language then it become assets of company and that
improves the workforces relation. This become beneficial for company for enhancing
profitability.
Measurement of leadership to support different diverse group within industry
There are multiple number of leadership theories that could help entities in managing
workplace diversity for increasing level of efficiency along with effectiveness in company.
Managing diversity successfully could lead to more committed, more satisfied & better
performing employees that potentially could lead to better financial performance for entire
company (Kim and et.al., 2020). In which a team with dissimilar opinions and individuals needs
a leader who guide the entire team in effective manner for reaching common directions.
With the help of leader member exchange theory, diverse team could be effectively managed and
supported. This is different from other leadership theories. This was able to challenge the
assumption that leaders need to try treat followers in collective way as a group by using an

average leadership styles. Therefore, it directed the attention between leaders followers and
leaders. Hence they will be able to mange diverse team more effectively applying LMX theory.
This is because the diverse team members are not similar so selecting only one single leadership
style in order to lead team in effective manner as leadership style may for to one but not to other
person of team. The LMX theory is concerned with what is known by the dyad which is a
relationship among leader and all subordinates independently instead of relationship between
leader and the whole team. In this leaders shares more informations, delegates responsibility and
permits them to participates more in making leaders decision. In context of HEAT industry if
companies adhere this theory they could effectively manage their workforce diversity.
Apart from LMX, Hill model is another leadership model that can be used in order to
mange diverse workforce. In which this theory offers principles to follow in order to avoid biases
and thereby manages diverse team more effectively (Unwin and Unwin, 2017). This is because
diverse team members faces multiples number of problems due to different culture tradition and
that time, this model offers a mental road map to assist leaders to diagnose team issues and gives
strength to give suitable actions for correcting problems. This is basically based on functional
leadership and provides suggestion that leaders role is to monitor the team on the basis of
necessary action taken and that ensures team effectiveness. So all these are the measures that is
adhere by company in order to manage diverse workforce.
CONCLUSION
From above discussion it has been analysed that it is vital to mange diverse workforce
team within a company as it impose both positive and negative effects on overall performance of
company such as reduces productivity, creates conflicts, generates different understanding
towards professional and in order to overcome all these leaders can use various types of models
such as LMS model, hill and so on. So with the assistance of theses, leaders will effectively
manages the diverse workforce team.
TASK 3
MAIN BODY
Reflection
From discussed module in classes I have observed & learn so many things such as
effective communication is very essentials thing in order to convey message. For large type of

industries it is not possible to adapt one on one conversation as large firm consist ample number
of companies at different location so it is not possible to convey message to all individually in
that situation emailing conversation and communication would be the viable way of
communication as well as the best mode to pass information at a single time to multiples number
of peoples so it saves lot of time along with money. As well as I have learned in this, it is vital to
protect all data from hackers as well as to maintain backup of all data for safety. All these will
become helpful for me in conveying message easily to everyone. Another thing that I have from
from this module is that is is not easy to mange all diverse workforce at workplace as it creates
various conflicts among employees and due to which productivity of company ultimately reduces
so this become essential at position of leaders to effectual manages that divers workforce. With
the help of various model such as Hill model and LMX model, diverse workforce can be
manages effectively. So all these thing that I have learned from the module that discussed in
class room.

REFERENCE
Books & Journal
Bae, S. J. and Han, S., 2019. The impact of R&D workforce diversity on firm’s performance in
internal and external R&D. European Journal of Innovation Management.
Craft-Blacksheare, M., 2018. New careers in nursing: An effective model for increasing nursing
workforce diversity. Journal of Nursing Education, 57(3), pp.178-183.
Johnson, C. E. and Hackman, M. Z., 2018. Leadership: A communication perspective. Waveland
Press.
Kim, Y., and et.al., 2020. Frequent CEO Turnover and Firm Performance: The Resilience Effect
of Workforce Diversity. Journal of Business Ethics, pp.1-19.
Malik, P., Lenka, U. and Sahoo, D. K., 2018. Proposing micro-macro HRM strategies to
overcome challenges of workforce diversity and deviance in ASEAN. Journal of
Management Development.
Nowacki, J., Schafer, J. A. and Hibdon, J., 2020. Workforce Diversity in Police Hiring: The
Influence of Organizational Characteristics. Justice Evaluation Journal, pp.1-20.
Stebbins, R.A., 2018. Culture and Communication. Emerald Publishing Limited.
Sung, S. Y. and Choi, J. N., 2019. Contingent effects of workforce diversity on firm innovation:
high-tech industry and market turbulence as critical environmental contingencies. The
International Journal of Human Resource Management, pp.1-27.
Unwin, P. T .H. and Unwin, T., 2017. Reclaiming information and communication technologies
for development. Oxford University Press.
Waisbord, S., 2019. Communication: A post-discipline. John Wiley & Sons.