Reflective Essay: Communication's Influence on Performance, Behavior

This reflective essay utilizes Driscoll's model to analyze the impact of effective communication on an individual's performance, behavior, and overall experience. The essay details a real-world scenario where ineffective communication led to misinterpretations and customer dissatisfaction. The...Read More

A Reflective Essay about Effective Communication & Improving
Performance, & how this influenced my Performance, behaviour &
experience
This piece of reflective writing utilises Driscoll’s model of reflection (1994). Here I
will discuss my experiences at work/in education (WHICH OF THESE TWO DO
YOU WRITE ABOUT? WORK, OR EDUCATION?) where I demonstrate
effective communication, and the process that enabled me to improve my
performance, in the table below:
Part A
1. What? 350 words
A description of the situation or event
Description of a situation or event which
enabled you to improve performance because
of effective communication
What is/was the Purpose? Effectively communication helps in exchange of
information between poeple thorugh written, oral
and other means. It involves sender, reciever and
message that have to be send to other person.
Communication plays important purpose and role
in both personal and professional life. As a person
is able to shares its felling, view, ideas and opinion
to other person. It is most improtant skills that
every employer looks while selecting particular
individual within firm. As per my person
experience communicate helps in inducing poeple
to perfom specific task in particular manner.in my
previous job as customers relationship service
provider communication is crucial to build strong
relationship with customers.
What happened in the
event/scenario?
When i was performing my job as customer
relationship manager i felt that communication was
to improtant to handle probelm and greviance of
people. As a incedent happened with me an
consumer was not happy with quality of product
but due to my poor communication skill i
understand that he was not statisfied with quantity.
Thus, it result in miscommunication and
interpretation result in dissatisfaction of
customers need.
What did I see/do during the
event?
Then in order to resolve problemfirstly i identify what
things thathave gone wrong and plan steps to be taken in
order to fulfill requirements of customersso company can
grow.
What was my reaction to it? It was one of the turning point of my life where i get to
know about roles and importance of communication skill in
particular life. Without effective communication the
information shared goes wrong and individual and

companies have to face large losses. As in my case Company
has to loss lot of customers as there needs and required are
not satisfied within limited time. On the other hand
company cost of production increases that result in low
profit margin and customers satisfaction. Thus, from there i
decided to learn communication skills so that such
circumstances not happen in future situation. At the same
time use appropriate words and listen to needs of
customers clearly so that such situation may not arise in
future.
What did other people do that
were involved in this?
Other employees and my friend learn from my mistake to
clearly listen to needs and requiremnet of customers and
does not preassume for effectively communication.
How did they react or what
did they do as a result of it?
They also decide to improve thier communicate skill and
dont repeat such mistake in thier personal lifes.
2. So What? 350 words Analyse the Event
How did I feel at the time of
the event?
At the time of event happened i think there was no mistake
of me but as after some days i got to know that becuase of
my ineffective communication skills company has to face
large amount of losses. Thus communication is an importnat
part of life.
Were those feelings I had any
different from other people
who were involved at the
time?
From the incendent i have learnt that communication is
most crucail and necessary skill that every company require
for effectively coordination among employees and
achievement of organisational objectives. Communication
adversely impact on individual performance and helps in
growth and success in personal and professional life.
Effectively communication reduce chance of confusion and
conflict among employees on various roles and
responsibilities performed by each department.
Are my feelings now, after the
event, any different from what
I experienced at the time?
I have learned lot many thing from incidents that various
factors such as effectively listening, using of proper words
and medium of message plays role in communication. In
order to gain differentiate position i have to learn good
communication skills. At the same time spend time to
understand what customers wants to speak so that
company can achieve its objectives. I have also decided to
avaoid using words that have similar meaning to reduce
confusion and misunderstanding and promote effectively
communicate between employees and customers. If i am

not able to undersand what custoemrs is trying to explain
than i will ask him to repaet it again.
Do I still feel troubled, if so, in
what way?
I feel guilty about such incident till now as becuase of my
carelessness company has to suffered large losses.
Therefore i decided to improve myself by learning new
communication skills.
What were the effects of what
I did or did not do?
That event has make many changes in my personal life as i
able to build skill to listen people, avoid words that are
difficult to understand. I also decided to listen to properly to
customers and take continous feedback.
What positive aspects now
emerge for me from the event
that happened in practice?
There are various positive changes that have in my life such
as my vocabalary has enhancedat the same time i am able
to coordinate work of individual. Customer needs are
satisfied quickly and effectively so that company can easily
achive its goals. I also learn to build eye contact with
reciever in order to know that he has understood what
might i want to speak. To avoid use of similar words or
technical to reduce confusion and misunderstanding.
What have I noticed about my
behaviour in practice by
taking a more measured look
at it?
I noticed many things about my behaviour in order to
improve my communication skill. To avoid word that have
similar meaning and to listen properly to problem and issue
faced by customers. I should also able to influence people
by building strong relationship with them.
What observations does any
person helping me to reflect
on my practice make of the
way I acted at the time?
Exchange of information in company is important to avoid
overlapping of work. Employees by communicatewith each
other is able to know that various roles and responsibilities
will be played by individual in the organisation.Ineffective
communication result in conflict and negatively imapct on
performance of individual and he is not motivated to work
hard for success of company.
Part B
3. Now What? 300 words Proposed actions following the event
What are the implications for
others and me in practice,
based on what I have
described and analysed?
As per my opinion communication in important to build
strong relationship with customers and fulfilling thier
reqirement. It also helps in coordinating employees so
demanded by every company to have good and effectively
communication skills.
Will it make a difference if I It will make get difference as individual is able to

choose to do nothing? coordinate various work of emoployees. At the
same time manage customers of company in
effectively promoting growth and success of
company. Thus, if i will not choose effectively
communicate i will not able to manage people
effectively.
Where can I get information
from, if I were to face a
similar situation again?
I learnt it rom my previour experience when i was not able
to meet needs of customers and company has to face large
losses.thus , impact on my performance and productivity.
Do I need help to assist me to
‘action’ the results of my
reflections?
Without asssit of other employees i could able to meet
needs and preference of customers. All people within firm
has to coordinate and cooperate so that company can gain
competitive advantages. I alone cannot satisfy needs of
large number of customers in an effectively
manner.Coordination and cooperation of poeple will helps
in qiuick decision-making and achievement of company
objective.
Which aspect/s should be
addressed first?
As continous exchange of information among employees
and me helps in meeting needs of customers within limited
time and cost. Thus,promote growth and success of
company in the industry.i also aware of that good
communication skills helps in effectively coordinate and
working as a team to enhance performance and
productivity.
How will I know if I am
different in clinical practice? I can analysis my performance by asking to my freinds and
subordinate that they have understood in an effectively
manner.
What is the main learning that
I can take from reflecting on
my practice?
As per my opinion leader and manager needs effectively
communication skills in order to maintain strong
relationship with employees and customers.
Communication helps in cooperation and coordination
among employee's and achievement of goals.
In conclusion this essay I have described a time when I…(performing my job as a
customers services manager i have to faced problem while communicating with
other poeple and understanding customers preferences). After reflecting, I feel…
(very happy and satisfied as i get to know about very improvement that have
happened in my life that can help me in my personal and professsional growth in
future. At the same time i evalutes thing and skills that need to be improved in
order to improve my performance within firm.)
List of References
Driscoll. J. (1994). Reflective practice of practice. Senior nurse. Vol.13
Jan/Feb.47-50
Books and Journals McNair, B., 2017.>An introduction to political
communication. Taylor & Francis.Fulk, J. and Connie Yuan, Y., 2017. Social
construction of communication technology.>Theinternational encyclopedia of

organizational communication, pp.1-19