Grosvenor Hotel: Overcoming Communication Barriers Report

This report analyzes the communication barriers faced by The Grosvenor Hotel during its expansion into Sri Lanka, focusing on challenges such as language differences, cultural backgrounds, physical distance, and time differences. The report delves into how these factors impact inter-departmental cooperation and overall productivity. It highlights specific issues like lack of teamwork, hierarchy, and gender barriers. Furthermore, the report proposes strategies to overcome these communication barriers, including training programs, fostering relationships, implementing consistent business policies, utilizing social media, cloud-based software, and establishing common goals. The conclusion emphasizes the importance of effective communication for the hotel's success in the Sri Lankan market and its potential for achieving desired profit ratios.

Individual Report

Table of Contents
INTRODUCTION ..........................................................................................................................3
Literature Review.............................................................................................................................3
What kind of barriers in communication while working with staff in hotel...............................3
Strategy to overcome barriers in communication.......................................................................5
Discussion........................................................................................................................................6
Conclusion.......................................................................................................................................7
Reference list...................................................................................................................................8

INTRODUCTION
Inter-departmental cooperation is being considered as one of the crucial aspect that every
single business organisation looks forward to have. If corporation will be there among staff
members then it can easily be said that the company will directly attain its different goals and
objectives. In present context, The Grosvenor Hotel has been taken, which is looking forward to
expand its business in Sri Lanka where hotel is going to open a hotel cum resort.
Literature Review
What kind of barriers in communication while working with staff in hotel.
According to (Hargie, 2016), communication plays a crucial role within a hotel as it
develops inter departmental cooperation at the time of performing tasks. With the help of
effective communication, high experience can easily be given to targeted customers of Sri Lanka
and other international visitors. In present context, where The Grosvenor Hotel is looking
forward to expand its business in Sri Lanka through opening a resort cum hotel, has found a
range of communication barriers that affected the organisations inter departmental cooperation
and some of these periods are given underneath:
 Language – as the business expansion is being done at Sri Lanka, company had to
employ a range of staff members that belongs to Sri Lanka only in order to know the
culture more. Many of them do not know how to speak in English which affected the
communication among existing employees. This also impacted negatively up on overall
productivity and profit ratios of The Grosvenor Hotel.
 Different cultural backgrounds – religious holidays, social conventions and more are said
to be some of differences that can be seen among individuals that belongs to different
countries (Jambulingamis, Sumathi, and Rajagopal, 2015). In present context, The
Grosvenor Hotel might also face this kind of issue due to the culture which is being followed
within the Sri Lanka is totally different from the Britishers. This could be considered as one of
the crucial barrier, that is going to impact upon companies communication process.
 Physical distance: Business hotel named as The Grosvenor Hotel, was following English
culture which is totally different from Sri Lanka and the staff that belongs to both the Nations are
going to find difficulties with working. This might impact upon overall profit ratios and

productivity of The Grosvenor Hotel. Due to the communication problem like language
difficulties are said to be some of issues that it is going to be faced by employees that will be
working within the new resort and the hotel of The Grosvenor Hotel.
 Offices abroad: this can also be taken as a barrier for or a hotel which is looking forward
to who built a resort within a whole new country like Sri Lanka because, staff members
that belongs to Britain will automatically find a range of difficulties like dress code,
greetings, local etiquette. This could take the resort to find the range of difficulties where
it could see e tech line within its sales as well due to lack of communication among staff.
 Time difference: Due to time differences from the head office of The Grosvenor Hotel
and new launched resort at Sri Lanka, it is may be possible that miscommunication will
take place.
 Goals and objectives – it is the responsibility of project, frontline and general manager of
The Grosvenor Hotel to keep the every single activity in a successful and systematic
manner. This could be done through offering tasks and assigning jobs to staff members
based on their capabilities and based on the quick decision process. This could help in
improving overall proficiency and profit ratios of the company e that is the Grosvenor
hotel.
 Lack of teamwork: Within the inter-departmental cooperation among staff, in The
Grosvenor Hotel was initially analysed. This took place because of lack of
communication among staff. This affected hotel's productivity and led organisation to
face high competition from other resorts, which were performing the operations or giving
services within the Sri Lanka. Lack of communication increased lack within the
teamwork.
 Hierarchy – Traditional approach, where information basically gets distributed among
staff in a hierarchy. Since Grosvenor hotel was somehow following the same, it affected
overall working style and this happened because many of individuals did not accepted the
same because of the culture that they have followed.

 Gender barriers – Gender is related to culture and the way that men and women interact is
influenced by this. The company Sri Lanka holidays has offices in many different
countries and this could cause problems because many people still believes that women
are not capable of doing work just the way men does. This could be considered as one of
the crucial problem that is being faced by the hotel like Grosvenor while expansion.
Strategy to overcome barriers in communication
In order to overcome all the barriers of communication, Grosvenor hotel can take different range
of actions Andes are given underneath:
 Training is said to be one of the crucial strategy that can be adopted by cross one hour in
order to build effective relations among staff members that belongs to both international
and national country (Holliday, Kullman, and Hyde, 2016). Since, English is being
considered as the the international language, different classes can be given by managers
or staff can also join English speaking classes. It can be said that with the help of this,
Grosvenor will automatically start grabbing a good position within the market in a short
span.
 Another strategy which can be adopted by Grosvenor is that manager build a range of
benefits for staff like setting meetings for staff members where they can know each
other’s culture and themselves. This will help them in communicating through gestures as
well. with the help of this, staff will automatically learn how to work with each other
even when they are having different culture or belongs to an another country.
 Going through to the different business policies, which are being developed among
different departments of Grosvenor, will help in understanding the staff members
demand. Alongside this, if consistency will be there should buy manager in developing
business policies for staff then it is may be possible that they might start performing in a
much more positive way.
 Build strong relationships within the meetings, connection developed among staff on
social media are also said to be some of crucial strategies that can be used for removing
all the barriers of communication among staff members. Developing of page on a social
site like Facebook where all the the staff members gets connected with each other could

help them in developing relations with each other. This will directly impact positively
upon companies goals and objectives.
 Facilitate collaboration with cloud based software to work on projects simultaneously,
could be considered as a method through which stress level of staff could be reduced and
this is where all the information is going to be stored of Grosvenor. This software can be
used by any staff member in order to understand a project's detail in much effective and
efficient manner.
 Setting common goals for staff will help them in communicating in much more effective
and efficient manner due to to all the staff members will be working on the same project
and this is where it is very possible that they might require some help from others within
the Grosvenor.
 Workplace management, can also be considered as one of the crucial strategy that can be
used for improving inter departmental cooperation within Grosvenor (Iftikhar and Et.
Al. , 2017). Adopting a software for workforce planning, Grosvenor will directly improve
different training sessions and policies for the staff members.
 Training/ cross training sessions among different departments of Grosvenor, will help
manager in building relationships among staff members of different departments like
marketing, finance, operations, Frontline desk and many more. With the help of this,
Grosvenor could effectively gain a range of benefits for the hotel and for staff as well at
the same time.
Discussion
Considering the above mentioned information it can easily be said that the Sri Lankan
employees will directly face problems while performing their duties within The Grosvenor
Hotel. It will be required for the company to train individuals as per their requirements so that
work can be easily done without any hesitation and barriers of communication. With the help of
this, The Grosvenor Hotel could easily reach to new heights within the Sri Lankan hotel industry.
if the effective communication will stay active for a longer period of time within The Grosvenor
Hotel, it is may be possible that resort will start coming onto the desired profit ratios from first
year of its opening.

Conclusion
With the help of above mentioned report, it can easily be concluded that Sri Lankan
market is is at its boom and opening a new resort within this market will help the hotel to earn
maximum profits within a short span. Along with this, offering customers with high experience
through developing effective communication among staff members will directly help hotel in
running the operations in much more effective and efficient manner.

Reference list
Books and Journals
Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice.
Routledge.
Holliday, A., Kullman, J. and Hyde, M., 2016. Intercultural communication: An advanced
resource book for students. Routledge.
Iftikhar, A. and Et. Al. , 2017, August. Trust Development in virtual teams to implement global
software development (GSD): A structured approach to overcome communication
barriers. In 2017 IEEE 3rd International Conference on Engineering Technologies and
Social Sciences (ICETSS) (pp. 1-5). IEEE.
Jambulingamis, M., Sumathi, C. and Rajagopal, G. R., 2015. Barriers of venturing into
Facebook commerce among SMEs. The Journal of Internet Banking and Commerce.
Jenifer, R. D. and Raman, G. P., 2015. Cross-cultural communication barriers in the
workplace. Internafional Journal of Management, 6(1), pp.348-351.
Ots, M. and Nyilasy, G., 2015. Integrated marketing communications (IMC): Why does it fail?:
An analysis of practitioner mental models exposes barriers of IMC
implementation. Journal of Advertising Research, 55(2), pp.132-145.
Piller, I., 2017. Intercultural communication: A critical introduction. Edinburgh University
Press.
Putman, J. R. and Et. Al., 2015. Communication application server for converged
communication services. U.S. Patent 9,015,297.
Veer Ramjeawon, P. and Rowley, J., 2017. Knowledge management in higher education
institutions: enablers and barriers in Mauritius. The Learning Organization, 24(5),
pp.366-377.