Improving Communication in Health and Social Care Organizations

This report examines the significance of effective communication within health and social care organizations. It begins by applying communication theories, such as behavioral and humanistic approaches, to a case study involving patient dissatisfaction. The report then explores the diverse communication needs of patients and staff, highlighting the importance of interpersonal skills and cultural sensitivity. It identifies strategies for addressing communication barriers, including training programs, technological solutions, and fostering a positive work environment. Furthermore, the report discusses legislative regulations and ethical considerations, such as data protection and anti-discrimination laws, that impact communication practices. The analysis underscores the need for continuous improvement in communication to enhance patient care and organizational effectiveness. The report emphasizes the implementation of proper communication training, use of technology, and cultural awareness to improve the overall patient experience.

Communicating in Health and Social Care
Organisations

Table of Contents
Introduction......................................................................................................................................4
Task 1...............................................................................................................................................4
1.1.................................................................................................................................................4
1.2.................................................................................................................................................5
1.3.................................................................................................................................................6
1.4.................................................................................................................................................7
Task 2...............................................................................................................................................7
2.1.................................................................................................................................................7
2.2.................................................................................................................................................8
2.3.................................................................................................................................................9
2.4.................................................................................................................................................9
Task 3.............................................................................................................................................10
3.1...............................................................................................................................................10
3.2...............................................................................................................................................11
3.3...............................................................................................................................................12
Conclusion.....................................................................................................................................13
References......................................................................................................................................15

Introduction
The function of the communication is very intensive with regards to the administrations of
different kinds of works as well as the pivotal concerning the instance of setting up a
constructive working place inside the company. The effectual interactive technique is considered
to be as a massively essential for the health along with social care division. If these sectors
possess’ effective communication technique then it might facilitate them to provide the focal
point for accomplishing the requirements of the people who are suffering from diseases. In the
given research study a brief about the convenience of the communication aptitude has been
discussed which has been divided into three main parts. In addition to this, the different aspects
which might provide an impact on the communication process have also been discussed
thoroughly.
Task 1
1.1
Based on the given case study it can be identified that Mrs. D was not happy with the
communication system of the Day Care which she has earlier experienced. Now in order to deal
with this kind of situation different kinds of theories which are related to communication can be
applicable. But taking into account this particular scenario of Mrs. D who was not happy with the
communication system of the Day centre the behavioural theory and Humanistic theory of
communication can be applied. It can be depicted from the given case scenario that in case of
the health care sector the workers specially the nurses and the doctors require to cope up with

different kinds of patients who has diverse requirements and having their own issues. As a result
it is important for the workers to have a flair communication skill so that they can easily deal
with the patients (Luthra, 2014). Now taking into account the behavioural theory of
communication it can be said that this kind of hypothesis offered with the fact that different
kinds of persons have different emotions as well as requirements and this theory provides to deal
with all the necessities. Particularly in this case in order to keep the patients happy in the Day
Centre the workers will need to be more dedicated to comprehend the needs of the patients then
there will be a massive needs f developing the communication aptitudes which is a part of
humanistic theory. The behavioural communication hypothesis in this regards recommends that
the individual have diverse disparities which also needed to be acknowledged at the tile of
setting up of proper interaction with them. So, it can be said that the effectiveness of the
behavioural and humanistic hypothesis has massive significance with the effectual
communication within the health and communal care sector (Sheldrake, 2003).
In addition to this, it can be stated that humanistic theory allows to have better learning
about the emotions. Emphasis on individual report will be allow to have better opportunities.
Humanists strongly has a positiveness towards an individual's freedom of thoughts. Along with
this, behaviourist approach applied a scientific method to judge an individual by his changing
behaviour. With an assistance of this, overall control over environmental values can be advanced
in desired manner. Such kind of values advances the overall opportunity in positive manner.
1.2
It is a true fact that each and every individual has got a diverse kinds of needs and demands
which is granted to be as one of the most pivotal and important basics for communications. The
identical communication act might never be set up at the time of coping up with the workers

within the health and social care unit. For an individual who is working under a health care
system needs to have proper listening and communications skills so that they can serve the
patients with an ease. In case of the health care centre diverse patients may require different
communication style with an intention to gather satisfaction along with the anticipated healing
(Lloyd, 2009). The style of communication might surely assist in accomplishing the anticipation
of the patients too. In case of these kind of day care centre most of the patients suffers with
communication problem and it is the duty of the employees to comprehend the needs of the
patients by maintaining a proper communication aptitude. In addition to this the most prominent
communication standards that are normal for the whole health care unit is welcoming them in a
very constructive manner, with a grin on the face and so forth these are extremely essential
correspondence crucial which are required particularly in wellbeing and social care unit.
Maintaining a proper communication skill offers self assurance to the employees and point to be
noted that the pressure might also be decreased accordingly. As a result in this manner these
skills of communication might be deployed in a proper manner as well as effectually in the
health care and social care units (Moonie, 2005).
By having an improved focus on encoding and decoding the nursing staff can easily
communicate information regarding operational activities. Along with this, feedback can also be
taken into account so that long term sustainability can be advanced. Issues can be identified with
a help of process which allows doctors to set out new values or standards. Further improvement
can be taken into account so that objectives can be attained. HSC firm should also include some
mandate charter rules and code of practices for their employees. It reflects some restricted
aspects of data sharing by appropriately using the data of their service users.

It has been noticed that company can also focus on Shannon Weaver model which allows
to have better communication among members. By having such kind of values level of
interaction can be advanced effectively. In this, diverse factors are being referred such as signal
channel, receiver, information destination, encoding, decoding, information rate, etc.
1.3
In order to deal with improper interpersonal communication at the Day care Centre first and
foremost it is important will be important to identify the main branch of the issues. Once the
issue is monitored then it becomes simple to deal with improper interpersonal communication.
Few of the important methods which might help the health care units to deal with this kind of
issues are:
 Proper communication training to the employees on how to deal with each individual
patient
 Providing proper training on English and it is also required to provide training on how to
improve the accent
 Providing proper training on how to deal with one to one patients (Bryan, 2009)
In addition to the above mentioned activities the institution can also arrange for different kinds of
fun activities in which both the patients and employees need to participate so that they create a
cordial relationship with each other. Last but not the one of the best possible method to deal with

this of problem is call for a meeting where the employees can share their views and issues which
they face at the time of managing the patients and based on that resolutions might come up
(Nothhaft, 2010).
In addition to this, it can be said that overall business can be impacted due to any kind of changes
in culture and values. It is significant to make sure that such aspects are being attained
effectively so that long term goals and objectives can be accomplished. Every area has different
culture so it is significant to understand such values. If organisation is not concerned about the
same then overall outcome might be affected in diverse manner. It also creates barrier for
businesses because insufficient information impacts the application of activities. Poor work
culture is also critical barrier which will be affected within business entity. In such cases,
unhappy employees who feels uncomfortable at their workplace are less tended to build open
communications.
1.4
Although there are different kinds of strategies which might be used in order to assist the patients
who are staying in residential home care but taking into account the Day Care Centre and the
problems faced by Mrs. D it can be said that the best strategy will be to create an arena in which
major works can be accomplished through use of technology. It can be identified from the case
study that Mrs. D was facing in communicating with the nurse in that case the Day care System
needs to install few software though which the patients don’t have to rely on manual calling they
can call by using calling button which will help in solving the communication problem to a great
extent (Moss, 2015).
It has been noticed that there are various techniques which are being employed by experts
in order to overcome the issues. Techniques like visual communication can be employed by
experts in order to have appropriate communication. Along with this, use of visual expression

allows to make sure that information is effectively being shared with members. Moreover,
application of tools like direct communication in sign language can also be used in order to have
appropriate communication.
Task 2
2.1
Communication is an important part of good healthcare service and for any organisation, it is
vital that the culture of communication is a developed and effective one. In my opinion, the most
important aspect of a person’s work is that there is always the importance of the community and
the way a person treats others and their cultures and values with the same respect. I believe that it
is also essential to be aware and provide the same importance to others’ beliefs and when there is
the need to see that all value the importance of communication and are able to communicate
within the organisation seamlessly. There is a need to make sure that employees within the
organisation do not differentiate knowingly or unknowingly between people based on their social
status, age, race, caste or religion. When there is a discrimination two things can go wrong- the
first being the targeting of a single person or grouping within people based on their place of
origin or religion. The both situations hamper proper communication and can influence the
communication and can lead to miscommunication. The respect factor is one of the most
important factors in the communication within organisations and especially in healthcare
organisation. In my opinion, and from my experience, if a person is not respecting another
person, it can create a sense of hatred and can make the people feel down. Another situation I
might illustrate is when there is a sense of groups between the healthcare providers who act in
negative ways towards a patient because of their religion or race, and even because of their age.

These are the reasons why a person’s values and his understanding of the right culture make it
important to become aware of good communication (Luthra, 2014).
2.2
While there are a number of techniques that are implemented to increase communication and
improve it, there are also a number of legislative rules and regulations have been used in order to
make sure that the people are aware of the storing communication requirement in the healthcare
setup. There is also the data protection act which is made to ensure that there is good and
effective communication occurring between the healthcare providers and their service takers.
The information of people in the healthcare need to be safeguarded and kept confidential and is
only used for internal healthcare process. There are also discrimination acts which help reduce
any chance of discrimination to proper healthcare because of the patient’s sex. There is also great
importance of the equality to all sexes in the working environment and healthcare setting
enabling all people to work as equals and be awarded in equal way there is also code of practice
which is maintained by healthcare providers to guide and implement good rules and regulations
within healthcare units (Lloyd, 2009).
Data protection act 1998 states the circulation and usage of an individual's personal
information by the firm. Communication to our service users easily get influenced by these
important laws of maintaining data. It has been noticed that application of legislative values
enhances the work productivity. By having a focus on health and safety measures the issues can
be resolved. In order to lead business firm towards impressive level of success the sharing of
information must be according to standards.

2.3
Although communication is a part of the trade of healthcare, there are various policies to
safeguard the effectiveness of communication and encourage people in the healthcare sector to
uphold good communication skills. There are a number of regulations that are required to be
followed and these are implemented in the view that these values and rules should be able to
make the people understand the reasons why there is a need for good communication. These
policies are a boon for the industry as the strict rules direct people to be more careful about their
choices and how their communication skill s or behaviour might cause them to pay fines. There
is also rules related to unethical behaviours which are always detested and people are now more
aware of the situation and are appreciative of any resources and elements that help train people
of the importance of good communication and values. These rules and regulations have also
promoted good communication and a good setting within healthcare environment. This has
created a situation where people are more interested in communicating and improving their
communication skills.
By having an improvement on policies the experts can advance overall values. With an
application of methods like knowledge management allows to have improvement in process. It
has been noticed that long term sustainability can be advanced. Deficit knowledge of these laws
can easily destroy the reputation of the firm among the service users. Therefore, it is important to
understand the implementation of such laws and codes at the workplace. If measures are not
appropriate then outcome might get affected in diverse manner.
2.4
Communications is a two way process and there is a need to make sure that the communication
can be improved through various processes , like the ones which are known to enhance the

communication and make it easier to communicate. I in my opinion have some suggestions that
can improve the way communication is within healthcare units.
(1) Proper Training of Staff: Sometimes just training staff with theoretical concepts is not
enough, real life situations and the learning process for new joined need to be interactive
and challenging. There is a need for them to be able to handle different equipment’s and
machinery and be able to communicate with patients in the form they understand-
through words, gestures and hand signs. The essential need for training sessions is that
they are able to understand the requirements of the patients and users and be able to
handle them on their own.
(2) Feedback Forms: Feedback is something which is highly important for the people who
can benefit from the feedback or suggestions. There is a need to understand that
improvement in communication can help if the person is able to understand and
implement the required changes they are supposed to implement. There is also a need to
make sure that these feedbacks come from patients, colleagues as well as the family or
relatives can help provide feedback about the burse and help her assess the factors that
make her good or bad.
(3) Effective Strategies: All people must be aware of the needs for understanding the
different requirements that are expected from them and also the approach towards the
technology and the devices. The technology must be used for the betterment of people
and people should be made aware of the facilities (Luthra, 2014).
(4) It is significant for experts to ensure that training is being provided to members in order
to overcome such kind of issues. By having an advancement in the practice the issues
can be identified in desired manner. For sustainable development application of methods

is significant to consider. It emphasis on creating an environment where the professionals
can meet their own commitments. However, it can be done by the management to
conduct a proper training and development sessions of their employees.
Task 3
3.1
These days the employees who are associated with different kinds of health care and social care
units make utilization of standard ICT programming packages in order to assist the activities in
health and communal care frameworks. The utilization of ICT in the health along with
communal care framework comprises of a broad variety of ICT usages which starts from ambient
support living, clinical x-ray technique, settlement assistance, and electronic treatment along
with m-health programming usages (Goel, 2014).
A standard instance of using standard ICT software packages is Web 2.0 sociable skills along
with communal programming which are apt for the use within the health and communal care
sector. The use of this kind of ICT packages comprises of communal gathering facilities,
associative filtering, communal bookmarking, and file sharing along with tagging. Web 2.0
expertise assist to administer the web based data along with understanding sources for instance
like clinical along with exploration data within the arena of wellbeing and social care. In the
actual sense, wellbeing along with communal care labourers confronts certain difficulties about
the adequacy of the utilization of ICT. In the first part, programming packages is particularly
intended for wellbeing and social care consists of “rigid prerequisites, for example, unwavering
quality, execution, and ease of use”. On the second part wellbeing and social care experts don't
believe the outcomes gave by the ICT applications. Practically speaking, wellbeing and social

care experts ought to carry out standard methodology to address the issues of the ICT usages. So,
it can be depicted from the above discussion that in case of any homecare unit Web 2.0 is mainly
applicable. It has been noticed that there are diverse ICT which can be employed by experts in
order to overcome the issues. Along with this, excel, word, power point are key measures which
need to be referred effectively. It has been noticed that data is can be stored effectively in respect
to such areas so that goals and objectives can be accomplished in desired manner. If work
operational record is appropriate in spread sheet then it will enhance the overall outcome in
positive manner. Information about users can be attained effectively using ICT.
3.2
In general there are different kinds of advantages of utilizing ICT within the wellbeing along
with communal care for the users of the administrations, care employees and care associations.
The utilization of the ICT leads to the betterment of the wellbeing and communal care provision
along with the results by means of effectual checking of the exercises. Exceptional approaches
along with the proposal have been building up to deal with the requirements of care employees
along with care administrations users. As a result the main benefits of using ICT in wellbeing
and communal units are listed below:
1. The first advantage which the wellbeing and communal care units received by making
use of standard ICT is that there will be a definite augmentation within the health care
unit. The utilization of the ICT facilitates the assistance for the employees who are
associated with these kinds of day care units where special attention is always provided
on the communication skills too.
2. The use of ICT also facilitate proper harmonization among the wellbeing and communal
care exercises which assist in decreasing the prospective negative results which are

mainly caused due to the reason behind medical faults. The example of this particular
point comprises of e-health data along with incorporated data framework which might be
deployed to accumulate, investigate along with disburse data concerning the patients.
3. Last but not the least by making use of the ICT the health and communal care will enjoy
an enhanced way of living which is the most important component of the wellbeing and
communal care. It will also help in decreasing any sorts of prospective wellbeing and
communal care protective threats by means of effectual utilization of new expertise for
example like communal alarm framework, audio and video checking system along with
diverse kind of e-based motors.
3.3
Sometime even with the maximum amount of dedication, there are there are some legal
considerations that need to be understood by the people and the use of the ICT does impact on
the health of the people. There is a need to understand that while all technologies have one
fundamental reason for implementation, the success is dependent on a number of factors which
are the cultural relevance. There is a need for professional health care providers to help the
facilities and technologies like ICT to become successful and implement them in the different
practices which are also culturally different. The use of ICT is applicable in only a few areas
throughout the world, even though the facility is beneficial for the social and healthcare system.
But it is also needed to understand that people are not equally befitted by technology or
implement them in their healthcare equally. There is a need to also understand that not all
facilities throughout the world can allow a huge budget for implementation of ICT or are able to
implement them. There is also lack of knowledge within the people associated with Governments
and healthcare providers who are unable to understand the benefits of the technology. ICT’s are

made to suit the needs of a varied number of people, from providing information to patients, to
improving their lives through constant information as well as creating and offering the needed
ways to be able to provide mobile healthcare service. There are also the ethical issues that need
to make user that these facilities are not impacting the legal and ethical mindset of people and
need to be understood before people use these services. ICT’s can impact greatly and offer a
better and more intensive tool to a better life, provided there is a need to make sure that all
information is kept secure and safe and that all things are carried out in a systematic way.
Interpersonal communication can be identified when various professionals together
merge their thoughts for the welfare of an individual. It consists of various procedures to interact
with each other and listening through varied means of verbal and non verbal communication.
Being a health worker, it is important to protect the data of an individual and timely informing
the individual about an accurate manner and purpose in which the data can be used.
Conclusion
So, based on the above done study it can be concluded that communication is considered to be as
a pivotal element which leads to effectual wellbeing and communal care administrations. Having
a proper flow of communication assist in getting better the interpersonal association, given the
fact that wellbeing along with communal care employees with the appropriate interactive skills
to effectually assist the patients. The association among the care specialists and their customers
is a viable apparatus for correspondence. Wellbeing and social care clients ought to see their care
specialists as minding, solid, capable, sincerely steady, and sympathetic.

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