Comprehensive Report: Communication and Health Community Services

This report provides a comprehensive overview of communication and workplace practices within health and community services. It delves into the significance of rapport and body language in building relationships, emphasizing the importance of active listening and understanding non-verbal cues. The report examines methods for ensuring message comprehension, addressing barriers to effective communication, and highlighting the need for reflection on communication skills. It also explores critical aspects such as maintaining confidentiality, establishing workplace policies regarding social media, and securing information on digital devices. Furthermore, the report covers legal and ethical requirements, workplace instructions, funding sources for health services, and the integration of different services. It also outlines procedures for reporting issues and the support workers expect from supervisors. The report concludes by discussing how to improve workplace practices, offering practical insights for enhancing communication and service delivery in the health sector.

Communicate and work in
health or community services

Table of Contents
1. Term rapport and its importance in building relationship.......................................................1
2. Body language and its importance in communication............................................................1
3. Ways of knowing message has been understood....................................................................1
4. Active listening and its improvement ways............................................................................2
5. Confidentiality importance in health industry and ways in which it can be done..................2
6. Importance of having workplace policies and procedures in place regarding social media...2
7. Keeping informations stored and secured on digital devices..................................................2
8. Legal and ethical requirements...............................................................................................3
9. Importance of understanding workplace instruction...............................................................3
10. Adjusting communication for ensuring how message is understood....................................4
11. Five barriers to effective communication.............................................................................4
12. Importance of reflecting on own communication skills........................................................4
13. Sources of funding a health service......................................................................................4
14. Linkage of different services in health settings.....................................................................5
15. Different terms......................................................................................................................5
16. Reporting issues....................................................................................................................5
17. Assistance that workers expect to get from supervisors.......................................................5
18. Contribution to improving work place practices...................................................................5
REFERENCES................................................................................................................................6

1. Term rapport and its importance in building relationship
Rapport refers to as the close and harmonious relationship in which the individuals or
groups focused on understands feelings of each other or ideas and communicate in a better way.
Rapport has its importance in maintaining relationship with clients because users and service
providers are starting to have confidence in each other (Grajales and et. al., 2014). This faith will
help in maintaining the quality of services.
2. Body language and its importance in communication
Body language is a kind of non-verbal communication in which physical behaviour with
the verbal words are used for conveying information. It is important because it helps to convey
things more clearly. It always tells about what actually a speaker wants to convey. Its
importance can be understood in following examples:
 Arms cross over chest: This indicates that individual is defensive and disagrees with
actions and opinions of other with whom they are indulged in communication.
 Nail biting: It is a type of habit which demonstrates nervousness, stress or felling of
insecurity as well as when they are realising something.
 Drumming or tapping the fingers: It demonstrates that individual is growing impatient or
becoming frustrated over waiting or having communication.
 Head tilted on one side: It represents that individual is learning more carefully and is
interested in what is being communicated.
 Locked ankles: It demonstrates that the individual is nervous and apprehended.
3. Ways of knowing message has been understood
There are three ways in which it can be known that message has been understood:
 If your communication style matches with that of listeners.
 If they are able to replicate what you have said it will also be reflected in activeness of
body language (Greene and et. al., 2011).
 If they have heard what you have said then they can catch any words of yours and make a
statement over it.
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4. Active listening and its improvement ways
Active listening refers to as fully concentrating on what's being said rather than just
passively hearing the message. There are various ways of improving it:
 Become fully present in the moment when something is being communicated.
 Put yourself in the shoes of those whom you are communicating with this will help to
understand what he actually wants to express.
 Do not reply until the speaker is finished speaking, this helps in focusing on their words.
5. Confidentiality importance in health industry and ways in which it can be done
There are may kinds of personal and private informations that is collected by the health
related to the patients. This can be matter of his honour and respect in the society hence
maintaining privacy becomes very important.
Ways in which it can be done:
 Conversations related to health must only be done in privately with patients.
 Preserving data mining and statistical disclosure limitation as well as independent
consent management tool can be used.
 Do not publish any kind of private data in public without the consent of the patient or
family members.
 Direct communication channels: By not using intermediates as a communication channel
one can directly communicate with the person whom it is concerned with (McCormack
and et. al., 2011).
 Maintaining the strict laws and rules against the informal practices in communication or
any kind of data breach.
6. Importance of having workplace policies and procedures in place regarding social media
It is important to maintain policies and procedures related to use of social media in
Workplace because it helps to restrict staffs for using it to post some of the data related to work
process which can be a matter of confidentiality and may harm the reputation of firm.
7. Keeping informations stored and secured on digital devices
There are several ways of doing this. Three most efficient ways are as follows:
 Password: This prevents any kind of unauthorised access which can be essential in
maintaining security.
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 Anti malware: This type of software can help in protecting from any kind of hacking
through the use of virus which is major reason for data stealing (Moorhead and et. al.,
2013).
 Backing up of data: This helps in protecting data that can be lost due to any accident or
device failure. There are many kinds of tools and software such as Cloud computing
which can beneficial in this regards.
8. Legal and ethical requirements
There are many kinds of legal and ethical issues that is required at the health care setting
All these requirements have to matched up so as to increase the quality of services being
provided. Some of the terms in this regard is as follows:
 Informed consent: It is always necessary that staff members notify the situation before
hand and also ask the patient if any details in health care setting is to used. For example
taking the permission of patients if his health related pictures are to be posted on
company's sites.
 Professional boundaries: It is essential that what is to be done in their job roles. For
example taking decisions on the patients condition always must be under the professional
boundaries.
 Scope of Practice: It defines what task is to be performed in the job role. For example
When medicine can be given to patients.
 Mandatory reporting: It is important each issues is reported. For example patient
condition at any particular time must be noted so as to have complete analysis of his
health progress.
9. Importance of understanding workplace instruction
It is important to understand the workplace related instruction in context to work need
because it helps to perform task in a better way. It helps in performing well at the firm as an
individual as well provide better care facilities to the employees. Clear understanding of the
instruction helps in making decisions under the work scope. On the other hand if I didn't
understand work related problem then I would ask my senior staff member to explain it to me in
a better way.
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10. Adjusting communication for ensuring how message is understood
Two examples in this regard is as follows:
 With the client having hearing impairment, I would take use of sign language or can take
use of symbols that would help him to understand what message I wanted to convey.
 A client that is extremely distressed I would first him comfortable with my efforts then I
would make them repeat my words which will help in the process of making him
understand what I am saying.
11. Five barriers to effective communication.
It is as follows:
 Lack of attentions or interest: This can be removed using some catchy remarks that may
attract the attention of the individual.
 Differences in View point or perception: In this case a common points can be underlined
on which they can base their communication.
 Physical inabilities like hearing impairment: This can be removed by taking use of Signs
and symbols.
 Language differences: It can also be removed by taking use of signs and symbols.
 Stereotyping communication: It can be removed by clarifying all the doubts in the start of
the communication process only.
12. Importance of reflecting on own communication skills
It is essential to reflect on own communication skill as it helps in making personal and
professional growth opportunity. Feedbacks by others helps in understanding the lagging in the
skills of communication which can be removed by several efforts.
13. Sources of funding a health service
Five sources of funding a health service is as follows:
 Government
 Donation received from different functions.
 Bank Loans
 Investment by some entrepreneur.
 Funds generating from self business of the firm.
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14. Linkage of different services in health settings
If an old person has fallen then first thing that he will be required is the ambulance for
taking him to home. Then he must be taken for different kinds of check ups for understanding his
health requirements. It is required that staffs behaves professionally with him.
15. Different terms
 Person centred delivery: The service must be delivered according to the choice of the
person.
 Right based delivery services: There are various rights of the individual that need to be
taken care of while service is being provided.
 Multidisciplinary team: There must be a team of staffs that works in team and are able to
solve various kinds of problems of the patients.
16. Reporting issues
It is important to report in case of any potential difficult situations, breach of
confidentiality so as to control damage. I would refer to the senior staff members as well as
committee that is made in this regard. Breaches of ethical and legal responsibilities must be
informed to the administration. I would do this with the use of modern mediums of
communication such as Emails and other gadgets.
17. Assistance that workers expect to get from supervisors
The kind of assistance that they can get while resolving conflict situations is that
Supervisors can monitor whole process and can give feedbacks while resolving any issue. They
can sometime also play the role of player in resolving issues.
18. Contribution to improving work place practices
Things I can do is as follows:
 Can use my knowledge for resolving situational conflicts.
 Can take part in the process of decision making.
 Work as an effective team member.
 Sharing my knowledge and skills with other staffs.
 Taking help of senior members in improving my personal efficiency that will help in
productivity of the firm.
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REFERENCES
Books and Journals
Grajales III, F.J. and et. al., 2014. Social media: a review and tutorial of applications in medicine
and health care. Journal of medical Internet research, 16(2).
Greene, J.A. and et. al., 2011. Online social networking by patients with diabetes: a qualitative
evaluation of communication with Facebook. Journal of general internal medicine,
26(3), pp.287-292.
McCormack, L.A. and et. al., 2011. Measuring patient-centered communication in cancer care: a
literature review and the development of a systematic approach. Social science &
medicine, 72(7), pp.1085-1095.
Moorhead, S.A. and et. al., 2013. A new dimension of health care: systematic review of the uses,
benefits, and limitations of social media for health communication. Journal of medical
Internet research, 15(4).
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