Level 3 Health and Social Care Assignment: Communication Strategies

This assignment delves into the multifaceted realm of communication within the health and social care sector. It begins by defining communication and outlining various methods employed, including verbal, non-verbal, and alternative techniques. The document then contrasts the strengths and weaknesses of formal and informal communication approaches, providing a framework for understanding their respective roles. A key section focuses on the principles of effective communication, emphasizing objectives, consistency, completeness, and timeliness. The assignment further explores communication barriers, specifically psychological obstacles, and proposes strategies for overcoming them, such as active listening and feedback mechanisms. Additionally, the document examines the advantages and disadvantages of using technology in health and social care communication, addressing both service users' and the company's perspectives. Finally, the assignment covers data protection issues, emphasizing the importance of safeguarding sensitive information. The assignment concludes by summarizing the significance of effective communication in the business sector and highlighting key principles. The assignment is well-referenced with cited sources.

Health and Social care

Table of content
 Introduction
 Describe methods used to communicate in Health and Social care
 List of all methods used for communication in health and social care environment
 List of strengths and weaknesses of formal and informal communication methods
 Produce brief sheet which outlines principles of effective communication
 How can barriers to communicate be overcome? Selecting any one barrier and
description of ways it would be overcome?

Introduction
In health and social care organisation,
communication goes beyond proficiency
addition to knowledge in order to
incorporate aspects related to interaction and
experience. For understanding
communication in health and social care,
ASC healthcare company is considered
which is one of independent service
provider to citizens related to learning
disabilities and autism conditions and cares
for society through providing support

Describe methods used to communicate in
Health and Social care
Communication is said to the act for sharing or transferring information
between people. It is all about exchanging information via appropriate
medium which enables an individual or group of people to persuade or
express emotions. In context to ASC healthcare company, methods
which are used for communicating are as described:
 Verbal communication
 Non verbal communication:
 Alternative communication method

List of all methods used for communication in
health and social care environment
Within health and social care environment,
various methods are adopted by organisation
for communication purposes. It is analysed that
to treat different patients, heath and social care
professionals uses wide communication
methods.
 Verbal communication methods
 Non verbal communication

List of strengths and weaknesses of formal
and informal communication methods
 Formal communication:
In an organisation, when official information are exchanged via flows
in different kevel of hierarchy as well as conforms prescribed professional
policy, processes, rules and regulation then it is said to formal
communication.
 Informal communication:
The communication type in which exchange of information do not
pursue with any channels or hierarchy or communication stretches across all
directions is defined to informal communication.

Produce brief sheet which outlines principles
of effective communication
Communication is the act for transmitting information and receiving timely
response of the message. Effective communication is the aspect wherein
receiver understands what actually sender wants to convey in same
manner.
 Principle of objective
 Principle of consistency
 Principle of completeness
 Principle of time

How can barriers to communicate be overcome? Selecting
any one barrier and description of ways it would be
overcome?
In present era, multiple communication barriers are faced in health and social
care sector. Following are some the ways in which communication barriers
can be overcome properly in ASC healthcare:
 Eliminating perception differences
 Using simple language
 Avoid information overloaded

Continue…
In ASC healthcare, one of communication barrier is psychological barrier
which influences psychological state of people that exchanges information
resulting in obstacle in effective communication. It is seen that doctors and
patients have different psychological or mental level that communicators
are disturbed through mental disturbances. Following are some of ways
through which it can be overcome promptly:
 Actively listening
 Ensuring proper feedbacks

What are communication methods found in
health and social care environment
According to Yunk (2020), Unified Communication as a service offers set of
applications which enhances collaboration. In health and social care
environment, communication methods are increasing used for providing
diagnostic technicians, doctors and other medical employees in field of
health and social care for improving efficiency together with quality in
context to healthcare delivery.
 Visual communication
 Online patient database
 Platform Agnostic Email and Conferences

What are advantages as well as disadvantages of using
technology in communication for company in health and
social care environment
In modern world, technology has changed the aspects in which people
communicate with one another.
Advantages
 Communicating with patients and employees from anywhere at any time
 Communication faster and effective in emergency situation
 Increases productivity addition to efficiency
Disadvantages


From service user’s perspective list of advantage along with
disadvantages of using technology in health and social care
environment
Technology is practical application of technical and scientific
knowledge for specific purpose. Following are some of advantages
and disadvantages for service user of technology in the health along
with social care field:
Advantages:
Making live comfortable
Making relations with many professionals in the fie
More efficient