Effective Communication in Health and Social Care: Service Outcomes

This report examines the crucial role of communication in health and social care, emphasizing its importance for sharing ideas, making informed decisions, and providing quality patient care. It explores the impact of effective communication on service delivery outcomes, highlighting the importance ...Read More

Communication

Table of Contents
Table of Contents.............................................................................................................................3
INTRODUCTION...........................................................................................................................1
Main Body.......................................................................................................................................1
REFERENCE..................................................................................................................................4

INTRODUCTION
Communication can be explained important task for human life as well as business
industries as it used to share the ideas, and thoughts for the purpose of developing a business and
managing the higher performance (Gehlert, Choi and Friedman, 2019). In health and social care
industry communication is used to participate in all functions and providing the good treatment
to all their patients. This report is covers different aspects in relation to communication in health
and social care.
Main Body
Explain the use of communication in health and social care setting
In health and social care communication is useful as it helps to share the thoughts and
ideas with other person that can help to make the right decision and providing good health. This
also used to inform patients and their family in their care, and demonstrate to improve adherence
to treatment (Ochoa-Arnedo and et.al., 2020).
Explain the impact of communication on service delivery outcomes
Communication is playing crucial role in health and social care industry as it impacts
positively by improving the personal relationship. In providing the services to patient, workers or
nurses need to develop the proper communication skills to communicate effectively with service
users. This also helps to increase the availability of efficient operations, improve service quality,
and optimum customer experience that improve the human’s life.
Theories of communication
Actor Networking theory: This theory is related to effective communication that uses
by individual and group of people to maintaining the clear communication. Human and non-
human influences are highly focused in the progress of technological advancement and scientific
knowledge formation, according to Actor-Network Theory. The theory examines how networks
evolve and how these networks lead to performance.
Social learning theory: This theory states people learn from each other by sharing ideas,
observing, imitating, and modelling the behaviour. This can help to state how shaped human
behaviour by focusing on continuous reciprocal interaction between behavioural and
environmental influence. in health and social care social learning theory is sued by individual,
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doctors, patients, and others for the purpose of providing good services (BenYishay and
Mobarak, 2019).
Communication and language needs and preference of individuals
It is very important that to recognise that people and individual by communicating with
them. The language and preference of people is different where they communicate in different
language and culture that can be easily understand. This can help to developing the skills and
abilities of people who works in the workplace and supports to accept the challenges. In other
words, communication needs vary depending on disability, understand ability, illness or personal
preference (Finset, and et.al., 2020).
Explanation of factors that influence communication and interaction
Body language: This is the part of communication which used by people to share their
views.
Face expression: This involves happy, sad, surprised, and scared that uses by individual
and group of people to communicate.
Tone of voice: This is most important in conversing with other people and need to listen
very carefully. This can help to maintain the friendly environment and solve the all problems
effectively.
Gesture and posture: The arm, hand, and head movements used to help explain what a
human is trying to communicate are known as gestures. When talking is not possible, for
example, people use hand language to talk.
Language: This is another factor which can be used by people to make understand and
communicate with people for the purpose of providing good services.
How barriers to communication can be overcome
In health and social care industry different types of communication barriers are facing by
individual and patients that affected their health negatively. This is important for each
organization to provide the proper training, and learning skills to their employees how to treat
and communicate their patients that can help to solve the problems. There is need to have
knowledge about different language, voice of tone, pitch, gesture and posture which can be
easily understand by others for the purpose of providing good health care services and increasing
the performance (Pilgrim and Bohnet-Joschko, 2019).
How to communicate to meet the needs of others
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Communication is the important act which used by individual and group of people to
share and transform their ideas with other people so that task can be complete on time. in health
and social care industry, communication is used to meet the needs of others by communication
and managing the performance. For example, patient need a treatment to get improve their health
then it share with nurse and workers who are responsible to provide the caring services. This
bring higher productivity and performance in the changing environment. Communication is the
way to understand the problem and providing an optimum solution to people for developing the
health performance and completing the task effectively (Bucci, Schwannauer and Berry, 2019).
How to access additional support or service to enable individual to communication effectively
Communication is the sharing of information between two people that can help to
managing the higher performance. While providing products and health care services it is
important to understand what people wants and then it can be satisfied. Communication is
supporting a person living with mental and physical health by providing proper caring services
and managing the higher performance. This can help to solve the problem which is running in
business and social care then increase the human lives.
CONCLUSION
From the above discussion it can be concluded that communication is very important for
human life as it used to share the ideas and views to complete the task. In health and social care
his used to listening and understanding the problems of patients their providing them good health
care services. Language issues, cultural difference, improper knowledge is the main barriers of
communication that needs to be overcome by following the strategies and factors of
communication. This can help to develop the organizational performance and improving their
lives.
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REFERENCE
Books and journal
Gehlert, S., Choi, S. K. and Friedman, D. B., 2019. Communication in health care. Handbook of
health social work, pp.249-277.
Ochoa-Arnedo, C., and et.al., 2020. An exploratory study in breast cancer of factors involved in
the use and communication with health professionals of Internet information. Supportive
Care in Cancer, pp.1-8.
Finset, A., and et.al., 2020. Effective health communication–a key factor in fighting the COVID-
19
BenYishay, A. and Mobarak, A. M., 2019. Social learning and incentives for experimentation
and communication. The Review of Economic Studies. 86(3). pp.976-1009.
Pilgrim, K. and Bohnet-Joschko, S., 2019. Selling health and happiness how influencers
communicate on Instagram about dieting and exercise: Mixed methods research. BMC
Public Health. 19(1). pp.1-9.
Bucci, S., Schwannauer, M. and Berry, N., 2019. The digital revolution and its impact on mental
health care. Psychology and Psychotherapy: Theory, Research and Practice. 92(2).
pp.277-297.
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