HND Health & Social Care: Communication in NHS England Org

This report examines communication strategies within health and social care organizations, focusing on NHS England. It explores the use of Information and Communication Technology (ICT) to improve communication, particularly in supporting new staff and service users. The report analyzes how individual values and cultural factors influence the communication process, using the case of Miss Gina, a patient suffering from depression after relocating to England. It suggests ways to improve communication, such as utilizing ICT for video conferencing with family and providing culturally sensitive care. The report also discusses the use of standard ICT software packages to support work and enhance communication within the organization, ultimately aiming to provide better healthcare services and support to patients like Miss Gina. Desklib offers similar solved assignments and past papers for students.

Communication in Health
and
Social Care Organisations

Information and Communication
Technology (ITC)
 Definition: This is totally wireless networking system in which
information in transferred and collected on online basis to establish
better communication between two parties. This is mostly used for
make communication with fat away living people in order to
transferring important information to better communicate each other.

New staff joining in NHS England
Organisation
 For joining NHS England
 clear communication mission and goals of the organisation to staff
supporting diversity in the workplace
 Education certificates: Degree Certificate and Mark Sheets
 Work Experience Certificate: Service Certificate, Appraisal letter, TDS Certification,
 Address Proof: Driving license, passport size photo, Voter ID, Bank Account Address.
Submission Note
Salary of the new joining will not be released until the submission of the applicable document.

Documentation
For Receiving
Appointment Letter
Bank accounting opening form
Medical insurance form
ID proof and Access Card
Checklist for joining:
Copy of CV
Application form
Professional Certificates
Identification proof
Residence proof

P 1.4 Analyse the use of strategies to support users of
health and social care services within specific
communication
In order to operate each function effectively in health and social care
setting, there is wide range of informations required in context of
utilise appropriate strategies for the business in effective manner.
Weak communication system between NHS England professionals and
service user can make cause of fail of understanding of exact needs of
the patients and also fail to provide their existing services to client in
better way (World Health Organization, 2012).
NHS England professional could use of some strategies by which they
can effective utilise of their interpersonal skill to understand the issues
of Miss Gina effectively and then easily resolve the issues by using
specific communicational skill within the firm effectively. Moreover,
NHS England can utilise of some information technology tools at the
workplace in order to communicate Miss Gina to their family from
India.

NHS England firm's professionals need to understand Hindi language and
then they will effectively identify the problems of Miss Gina in the
firm more effectively. With the help of the latest informational
technology they can meet Miss Gina to their family with the
assistance of video calling alternatives so that she will feel better from
their diseases.
This strategy would assist professional to positive behaviour with the
clients and moreover, they can use of strategies like behave respect
with clients, clear questioning towards the clients, make them feel
more comfortable while they care utilising the services of health and
social care services in effective manner.

 NHS England professional must have technical experience about
their field in which they can provide efficient services to their clients
to fulfil their all needs. Easily change and acceptable strategy also
can be utilised by the organisation professional in respect to efficient
communicate from service user to service provider in effective way.
NHS England must use of these strategies at the workplace and also
take assessment of their performance in order to essential changes in
services as well.

P 2.1 Explain how the communication process is
influenced by individual values and cultural factors
 There are several factors which affect health and social culture
diversity in several factors such as lifestyle, foods, language, dress,
values, motivational factors and cultural influences and on wards.
 In health and cares sector communication is most vital part as each
individual is connected for several purposes like looking for care
from clients and this assist to expose their feelings, emotions, in
terms of providing high quality of health and care services in this
several kinds of cultural society for health and care professionals.
 Service provider professionals must be aware of all kind of culture
in the society and their values, beliefs, traditions, customs, rituals and
languages to better understand their needs in the society and they
would be able to provide their effective services as well (Bechtel and
Ness, 2010).

 In the case of Miss Gina, she has been relocated to England for 3 years
and now she is suffering from depression.
 NHS England health and social care society needs to take care of Miss
Gina as she has been relocated to the care home for mental disability
clinic, when as a health care professional I have been working.
 I need to help her efficiently in order to better understand his issues and
emotion which help me to resolve their difficulties in effective manner.
 Well understand of Hindi language help me to better communicate with
Miss Gina and I would try my best to sent her for India to see her 3
children and her family and this activity help her to clear her depression
level in effective way and she will be able to feel happy after meet to her
family and children in India.

P 2.4 Suggest ways of improving the communication
process
 Each health and social care organisation must accept appropriate
communication system in which they can provide their huge range of
services in the society.
 In order of improvement of communication process of NHS England
organisation need to understand their commitment in terms of
fulfilment of their commitments towards the society in effective
manner. There are several elements are included like mission, vision,
goals and objectives, strategies, leadership, motivation styles and
apart from this, professional positive culture values as well (Baur,
2010).
 NHS England business need to gather all relevant information
regarding to improvement of their health and social care services
communication process to meet to their client Miss Gina to their
family and children and get relief from depression.

 NHS England can use of ICT information technology at the
workplace so that they can effectively communicate with their family
from India. Conduction of effective training and development
program concerning about ITC software at the workplace, NHS
England organisation professional would be able to furnish their
effective communication process towards Miss Gina case and give
them opportunity to meet them effectively.
 NHS England professionals can use of video conferencing software
by which they can meet to their family by online mode and instantly
she can meet to their family within England effectively.

 Apart from this, Research on the latest approaches of informational
technology can provide appropriate services in health and social care
organisations and then effective strategy can implement on the
company in order to better development of their services and
effectiveness towards the patients.
 The service professional of NHS England organisation should
provide proper guideline to their workforce to effective convey of
their information to each other at the workplace in order to efficient
fulfilment of needs of Miss Gina within the country and try to send
them to their home country.
 From these activities NHS England can improve their
communication process within the organisation and give proper
services to meet to their family in England effectively and formulate
efficient communication system in the country.