Health and Social Care Communication: Report Analysis

This report provides an in-depth analysis of communication within the health and social care sector. It begins by defining communication and its importance, followed by an examination of different communication theories and approaches. The report explores essential communication skills and strategies vital for health and social care organizations, including verbal and non-verbal communication, the impact of values and cultural factors, and the influence of legislation and codes of practice. It also covers how to improve communication, address barriers like language and cultural differences, and the importance of effective interaction for building trust and respect. The report also highlights the need for organizations to formulate policies and train staff to ensure clear and effective communication, which is crucial for patient care and overall service quality. The report concludes with a summary of the key findings and the importance of continuous improvement in communication practices.

Communication in Health and
Social care

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT...........................................................................................................................3
TASK 2............................................................................................................................................3
2.1................................................................................................................................................3
2.2................................................................................................................................................4
2.3................................................................................................................................................4
2.4................................................................................................................................................5
TASK 3............................................................................................................................................6
Covered in PPT...........................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Communication is the art of conveying a message to one person to another person. It is
the action that has been performed by one person to another person in the form of exchanging of
thoughts and messages or information. In this present report communication in health and social
care has been discussed. In this context, different theories and approaches of communication has
been discussed. Also, various skills that are required in the aspect of a social care organization. It
has been said that there are many strategies that are use to support the users of health and social
care services with specific communication. In addition to this, in this present report, it has also
been discussed that communication process is also influenced by various values and cultural
factors. Also. Legislation and codes of practice impact on the health and social care practices that
are been operated in social care home.
TASK 1
Covered in PPT.
TASK 2
2.1
Communication is a process of convey the information as well as message to one person
to another person or group. Communication process involved the two components to exchange
the information. One sender and second one is receiver. It is a channel or sending and receiving
the message by the communication process(Moss, 2015). There are two types of communication
first one is verbal and second one is non verbal. Verbal communication is possible by the
verbally speaking to exchange their views and ideas to another person. Non verbal
communication is possible to the sign, gestures, hand movement and also the emotion and
attitude to convey the information. Communication process is also include the seven elements
that can make communication effective the first element is sender who is send and convey the
message and passing the information, second is ideas which included the opinion views as well
as suggestions, third is encoding which is intangible, words and action, fourth is communication
channel that is included the formal and informal channels, fifth is receiver who is receiver the
message and understand the message to effectively manner, sixth is decoding which is convert
the message in good manner to understand easily, and the last element is feedback that is the
process of the review regarding the information and also to know the message and these all

factors are made the communicating process is effective(Dickinson and O'Flynn, 2016).
Communication process is also influenced by the values and cultural factors which is related to
health care home there is a many services can be uses in a different way as well as dissimilar
background. Culture factors are involved the society in the communication process that is shows
the peoples attitude and culture to get effective information by the communication process to
better understanding. Values is the process of how we can behave in the management it shows
the individually a overview of the person and also define the system. The communication
process can be influence the values as well as culture factor within the organisation as society.
And is also suggest that how can communicate within the health and social care field and
enhance the extraction to useful service that can improve the culture and values of the person.
Communication process is a continue process to evaluation of the message as well as
information.
As per the case it is examine that there is lack of exchange of information take place
because health care ambulance not came on time. It is clearly identified that an organisation have
lack of values although their staff members do not communicate with each other properly.
2.2
Legislation is a process of lows as well as act and it is related to the government. It is
provide the official authority to the evaluation of the lows. It is a legal term that can show the
rules and regulation regarding the communication process as well as health care services. It is a
also included the control and standard to define the actions of people in the local sector(Press and
Glasby, 2017). It is set of lows which is made by the nation as well as community and also the
process the making laws. Charter is a process of authority and a document that is provide by the
state and also the frame work of the situation and condition of the organization which define the
right and better way. It is a formal body to the organisation which shows the judicial institution.
It is a starting process of recently established company that required the legal procedure. Code of
practice is written process which issued by the professional alliance. It is also helps in define the
risk of the company as well as safe customers of providing the better goods and services. The
legislation is impact on the communication process which is the more number of roles that are
support workers in health care services. In the code of practice the definition of the standard or
the process will included in this system.

Government have to formulate some rules and regulation on such basis if care proposed
any kind of delay in proper functioning patient can sue against them in court. Also by conducting
the case it is measure that hospital have lack of code of conduct because doctor did not show a
single concern towards the patient.
2.3
Effectual communication or effective interaction implies the communication which
contains clarity and understandable that can be surely delivered, accept and easily comprehend.
In order to build trust and respect effectual communication helping out in resolving differences
among people.
Effectual conveying is sophisticated to any organization or you can say company or
workplace can helping out many methods or ways. Communication plays a very significant role
in product growth and development, customer bondings, employee administration or
management in almost every aspects of business process(Pressm and Glasby, 2017). Employers
are the pointer or key viewers you can say audiences because they often related with the sole of
other audiences. by engagement of more employees communication will become strong with
other constitutionalities communication is helpful in making or establishing exact expectations
for employees and exact expectations will conclude how their conversions or performance will
influence the company and also provide the indication of what they required to do, it also give
the positive ad negative feedback as well. For customers or clients clarity in interaction while
communicating will be helpful in issues related with products and queries and how well the
interaction with the following clients. It also build strong bondings or relationships with the
clients or customers so that there is null inconvenience created by the communicator. Effective
interaction describe your ideology your thought process your behaviour your feeling your
gestures your abdicates in personal and processional life both. It gives the portray of the society
to which you belong. It will lead to powerful or strong team-exercise and the ability of working
at all levels of organization to work together in a team there is very big need of employees to
understand the strength, opportunities and threaten and finding opportunities for progressing
which is helpful in upcoming success or aims(Milani and Lavie, 2015). Customers can also
become the new innovative ideas that will be helpful in impoverished of new products and
services. Effectual organization can be very helpful in strong team work and which is foremost
very important for organization and their ability to work at all levels in the organizations like top

level management middle level management and lower level management. So by discussing all
about effectual interaction or communication it is concluded that communication plays a vital
role in organization or vice versa. We cannot survive in the organization without
effectual(Harvey, 2015).
Organisation have to formulate such policies and bound their doctors as well as
communicator receptionist to flow proper information. Good communication practise can lead in
saving the life of an innocent as well as also helps in promoting the good behaviour of the
doctors.
2.4
As discussed above that communication plays a very crucial role in all aspects in the
organization. There are many processes that hoe we improve communication in health and social
care. Effective communication skills help you to maintain strong relationships with colleges,
management and families and at same time important in addressing and requesting or can say
asking information. To admire or monitor someone's health you need to ask questions, but in a
very sensitive or polite way that you are very concerned for that particular person. It's a very easy
and simplest way to cope up with person and what are the processes or steps you take to improve
his or her condition and wellness. By good or fair dealing with the patients the patient
automatically obeys you and also you interaction effects on his or her health. There are certain
barriers like language and cultural barriers ,lack of understanding, inaccurate or incorrect
information, severe health conditions but we can overcome these barriers by following methods:-
By making changes in the environment- like adopting some advance methods by changing in the
environmental conditions of the hospitals for example lighting, good telephone services,
requirements related with patients, medical stores, guest rooms etc(Hewitt and Harris 2015). The
second barrier is language problem has been facing by the patients to overcome this situation by
working with people who understands language needs preferences and who may have sensory
impermanent s and disabilities . By developing the appropriate competency and adopting the
new methods of interaction to meet a variety of requirements can help to maintain or make
positive bondings or relationships with the patient and surroundings. Make sure you are speaking
very clearly, slowly and listen properly the message should be conveyed and delivered to you
means that the person whom you communication understands you like your voice is clear and
audible to him and vice versa, especially when working with the person has learning disability

or hearing impermanent s. Effectual communication helps a person feels secure , respected and
safe. It permits individual to express their requirement or need and concerns. Effectual
interaction is very necessary in health and social care environment and it will be very beneficial
in future prospectus.
The communicator have to pass on the information by using appropriate medium and
provide a satisfactory service to them. In case of delay they have to pass on a message to the
patient and its family that they do not have proper medium to take the patient to their social care.
This helps in showing their concern about the patient and they can save a life of an innocent
person.
TASK 3
Covered in PPT.
CONCLUSION
In this report it has been concluded that communication is very important in the context
of health and social care organization. There are also various theories which are connected to
effective communication and its skills. Also, various strategies in respect of communication has
been discussed. In this report, it is further obstinate that organizational structure impacts the in
promoting the good practice schemes and practices. Talso, the employees and workers of an
organization should improve the communication process so that there will be no conflicts in their
company.

REFERENCES
Books and journal
Moss, B. 2015. Communication skills in health and social care. Sage.
Dickinson, H and O'Flynn, J., 2016. Evaluating outcomes in health and social care. Policy
Press.Glasby, 2017. Understanding health and social care. Policy Press.
Press.Glasby 2017. “Friending” teens: systematic review of social media in adolescent and
young adult health care. Journal of medical Internet research. 17(1). pp 4.
Harvey, L., 2015. Beyond member-checking: A dialogic approach to the research interview.
International Journal of Research & Method in Educationb. 38(1). pp 23-38.
Hewitt, G., Sims, S and Harris, R. 2015. Evidence of communication, influence and behavioural
norms in interprofessional teams: a realist synthesis. Journal of interprofessional care. 29(2). pp
100-105.
Milani, R. V and Lavie, C. J. 2015. Health care 2020: reengineering health care delivery to
combat chronic disease. The American journal of medicine. 128(4). pp 337-343.