Analyzing Communication Processes in Health and Social Care Contexts

This report delves into the critical aspects of communication within health and social care organizations. It explores various communication theories, including humanistic, behaviorist, and cognitive theories, and their application in healthcare settings. The report analyzes the importance of effective interpersonal skills and addresses challenges like miscommunication and cultural factors. It also examines strategies for supporting service users, the influence of individual values and cultural factors on communication, and the impact of legislation and codes of practice. Furthermore, the report discusses the use of ICT in health and social care, including its benefits and legal considerations. The analysis includes real-world examples and recommendations for improving communication processes to enhance the quality of care and patient outcomes.

Communication in Health
And
Social Care Organisations d

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P 1.1 Apply a range of relevant communication theories to explain communication in
healthcare....................................................................................................................................1
P 2.2 Use communication skills in health and social care context..............................................2
P 1.3 Review process of dealing within inappropriate interpersonal communication between
individual in health and social care setting.................................................................................2
P 1.4 Analyse the use of strategies to support users of health and social care services within
specific communication..............................................................................................................3
TASK 2............................................................................................................................................3
P 2.1 Explain how the communication process is influenced by individual values and cultural
factors..........................................................................................................................................3
P 2.2 Explain the legislation, Characters and Codes of practice impact on the communication
process.........................................................................................................................................4
P 2.3 Analyse the effectiveness of organisational systems and policies.....................................5
P 2.4 Suggest ways of improving the communication process...................................................6
TASK 3............................................................................................................................................6
P 3.1 Access and use of standard ICT software package to support work .................................6
P 3.2 Analyse the benefits of using ICT in health and social care for users of services ............7
P 3.3 Analyse how legal consideration in the use of ICT impact on Health and Social care ....8
REFERENCES..............................................................................................................................10

INTRODUCTION
In this documentation, we will discuss about to multiple communication skills which is
necessary for health and social care sector effectively. There must be positive communication
between service user and service provider in health and social care organisation to provide
effective services to their customers within the organisation efficiently. There are some inter-
personal skills of communication in healthcare take big impact upon to maximising quality of
services. Moreover, we will also discuss about to the necessity of information and technology
communication in health and social care organisations to terms of providing effective services in
rapid manner.
TASK 1
P 1.1 Apply a range of relevant communication theories to explain communication in healthcare
Communication is most essential part for each organisation and as well as health and
social organisations also needed for effective communication in their business in order to
effective use of their resources and instruments while service providing by health and social care
professional (Thompson, Parrott and Nussbaum, eds., 2011). There are several kinds of theories
that can be applied on the health and social care organisations which are as following: Humanistic theory: This kind of theory is developed to support for human dignity
effectively and as well as self-awareness of persons in the organisation. This theory is
also based on the Maslow's theory of needs. Humanistic theory furnish some effective
techniques by which NHS England can make effective communication from each other in
the business. Behaviourist theory: Behaviourist theory also could be useful for the business, it defines
the behaviour which is used when health and social care professionals provide their
efficient services to their services user in effective manner. Positive behaviour of
professionals assist to effective communicate each other while dealing their existing
services to their clients (Blais, 2015).
 Cognitive theory: Cognitive theory define about to the intellectual effectiveness of each
person within the firm and this theory major focus on development of each person
towards the active mental method to split better communication in each other when NHS
England providing their existing health and social care services towards their clients
effectively.
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P 2.2 Use communication skills in health and social care context
NHS England organisation's professionals need to utilise effective communication at
their workplace. Each health and social care service provider need to use of good communication
skill and some of their interpersonal skill to perform their task in effective role player in the firm
(Moule and Hek, 2011). In NHS England, service professional is making notice that some
miscommunication while they are furnishing their existing home care services to clients because
of disability of client they are not able to understand of professional instruction effectively and
there is some miscommunication is splinting while providing existing services to our customers.
Patient of NHS England not understanding clearly massage of professionals while having
services of home care efficiently. Here is lot of miscommunication is being generated between
the client and service provider. So in this case, NHS England professional can give some
physical expression to make their client better understandable while home care service using by
clients effectively. Client is suffering some disability and because of this, they can not better
communicate to each other (Reeves, Lewin, Espin and Zwarenstein, M., 2011). Service provide
utilise some effective communicational instruction in order to aware them about service
effectiveness towards the client. They can furnish better home care services to their clients in
critical condition and use of interpersonal skill by using non-verbal language skill to understand
needs of client and effectively fulfil the as well. In context of the health care communication
service provider can use efficient inter-personal skill in order to play their role in effective
manner and also satisfy the needs of customer effectively as well.
P 1.3 Review process of dealing within inappropriate interpersonal communication between
individual in health and social care setting
In terms of health and social care setting, it could be seen that, there are several barriers'
comes in the way of communication while organisation is providing their existing health and
social care services towards their clients effectively While NHS England organisation is
furnishing their home care services to their clients in effective manner (Levinson, Lesser and
Epstein, 2010). These barriers could be irrelevant language, misrepresentation of informations,
break the trust of client on the organisational professionals etc. the leak of intra-personal skills
and weak knowledge of different kind of languages can be major barriers in the business in order
to make communication weak within the business. NHS England service provide make sure that
their professionals are being able to understand different kinds of languages in the business to
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better understand each client needs and demand effectively and according to that furnish
appropriate services to their clients in efficient form. In the case of NHS England home care
service providing, its professional must need to understand non-verbal language in order to better
understand the needs of their clients and effectively fulfil them as well. Their patient fully trust
on service provide as they required to sufficiently satisfy the each needs of their clients (Bennett,
ed., 2010). There are several barriers' comes when services is being provided by health and social
care setting in the business. For overcomes from these barriers NHS England organisation
professional need to utilise of their inter-personal skills in effective manner.
M.1 Effective judgement on strategies to solve several complex communication issues
P 1.4 Analyse the use of strategies to support users of health and social care services within
specific communication
In order to operate each function effectively in health and social care setting, there is
wide range of informations required in context of utilise appropriate strategies for the business in
effective manner. Weak communication system between NHS England professionals and service
user can make cause of fail of understanding of exact needs of the patients and also fail to
provide their existing services to client in better way (World Health Organization, 2012). NHS
England professional could use of some strategies by which they can effective utilise of their
interpersonal skill in efficient manner. This strategy would assist professional to positive
behaviour with the clients and moreover, they can use of strategies like behave respect with
clients, clear questioning towards the clients, make them feel more comfortable while they care
utilising the services of health and social care services in effective manner. NHS England
professional must have technical experience about their field in which they can provide efficient
services to their clients to fulfil their all needs. Easily change and acceptable strategy also can be
utilised by the organisation professional in respect to efficient communicate from service user to
service provider in effective way. NHS England must use of these strategies at the workplace
and also take assessment of their performance in order to essential changes in services as well.
TASK 2
P 2.1 Explain how the communication process is influenced by individual values and cultural
factors
There are several factors which affect health and social culture diversity in several factors
such as lifestyle, foods, language, dress, values, motivational factors and cultural influences and
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on wards. In health and cares sector communication is most vital part as each individual is
connected for several purposes like looking for care from clients and this assist to expose their
feelings, emotions, in terms of providing high quality of health and care services in this several
kinds of cultural society for health and care professionals. Service provider professionals must be
aware of all kind of culture in the society and their values, beliefs, traditions, customs, rituals and
languages to better understand their needs in the society and they would be able to provide their
effective services as well (Bechtel and Ness, 2010). In the case of Miss Gina, she has been
relocated to England for 3 years and now she is suffering from depression. NHS England health
and social care society needs to take care of Miss Gina as she has been relocated to the care
home for mental disability clinic, when as a health care professional I have been working. I need
to help her efficiently in order to better understand his issues and emotion which help me to
resolve their difficulties in effective manner. Well understand of Hindi language help me to
better communicate with Miss Gina and I would try my best to sent her for India to see her 3
children and her family and this activity help her to clear her depression level in effective way
and she will be able to feel happy after meet to her family and children in India.
P 2.2 Explain the legislation, Characters and Codes of practice impact on the communication
process
Relations between health and social care service provider is totally based upon their trust
to each other in the society. In terms of legal prospect it becomes essential that important
informations of client will not be licked and disclosed without permission of patients. Patient
have the legal rights to take a legal action against NHS England health and social care
organisation effectively. The organisation professional also have obligation to fulfil patients
health care needs by following legal provisions of service provider efficiently. The professional
must ensure that their patient is treating with dignity and respect at the workplace. NHS England
professionals needs to prepare a proper documentation of their patient essential records
effectively in order to clear patient about all services provided by NHS England. Different kinds
of code of conduct are presented here which can promote and uphold the privacy, dignity, rights,
health and well-beingness of the patients who are using effectively health and care services
effectively at all time. Moreover, they work in collaboratively in order to make sure that delivery
of high quality, safe and compassionate healthcare and support as well. Moreover, they
communicate in effective way to promote the health, safety and well-being of society people
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who use health and care services in the society effectively. A range of communication
technologies is being accepted effectively use in the NHS. Some technologies are easily to utilise
and some of other need to technical knowledge in order to better operate them. Technology in
healthcare services have made ICT package. These are continuing to be developed to effective
use of technology. NHS direct computerised decision support software. They have been emerged
with other technology in which to transport assessment data to aid clinical decision making. This
includes he transfers of data such as vital signs and ultrasound reading technologies in order to
effectively solve the issues of patients regarding their health. A code of designed must be
appropriately formulated in NHS England health and care organisation in respect of make
effective decision towards the better protection of patients rights and utilisation of disclosure of
service user informations efficiently. This exercises also provide practical guidelines to help in
the decision making process in order to gathering important informations regarding to their
patients within the organisation efficiently. The health and social care industry altered code of
services in particular time period. The legal regulations and provisions of the country says that
NHS England organisation professionals should be kept patients all information protected and
never disclose it in front of any other individual.
P 2.3 Analyse the effectiveness of organisational systems and policies
In terms of connecting each individual service user to NHS England organisation, its
professionals must need to effective manage the organisation behaviour in positive way. The
organisational professionals of NHS England requires ensuring about their efficient care services
and behaviour at the workplace towards the patients and their staff as well. NHS England
organisation can increase their image values on their customers and patients effectively by
modification of their patients experience in sufficient manner and by keeping their morality at
lower level in the firm (Shaw, Rosen and Rumbold, 2011). NHS England professionals need to
furnish effective training and development program in order to better communicate with their
patients at the workplace and improve in their quality of health and social care services as well in
efficient form. If they find out there is miscommunication and poor trust values between service
users and service provider then they need to take positive action in context of improving their
service quality which will satisfy the health care needs oh their patients within the organisation
in effective manner. Professional also ensure that their organisational policies and systems are
formulated towards positive behaviour and crust among the patients in order to well-being of
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patient in the society and also make sure that their protection are treating well at the workplace
and their rights also protecting within the organisation as well. NHS England company could
effective communicate with the help of challenging task at the workplace when they are
modifying agency policies and service provisions in effective manner as well. Appropriate
management of health and social care society must need to utilise of proper resources in order to
furnish positive climate and culture in NHS England organisation.
P 2.4 Suggest ways of improving the communication process
Each health and social care organisation must accept appropriate communication system
in which they can provide their huge range of services in the society. In order of improvement of
communication process of NHS England organisation need to understand their commitment in
terms of fulfilment of their commitments towards the society in effective manner. There are
several elements are included like mission, vision, goals and objectives, strategies, leadership,
motivation styles and apart from this, professional positive culture values as well (Baur, 2010).
NHS England business need to gather all relevant information regarding to improvement of their
health and social care services communication process to meet to their potential clients within
the society. By providing effective training and development program at the workplace, NHS
England organisation professional would be able to make their effective relations with their
patients in efficient way.
M.1. Effective judgement on strategies to solve various complex communicational
problems: NHS England professionals can research on the latest approaches of service provision
in health and social care organisations and then effective strategy can implement on the company
in order to better development of their services and effectiveness towards the patients. The
service professional of NHS England organisation should provide proper guideline to their
workforce to effective convey of their information to each other at the workplace in order to
efficient fulfilment of needs of clients and expectations as well. A dignity full climate could be
formulated which would assist the service provide professionals to better understand the social
culture and lifestyles of different kinds of patients in the society.
TASK 3
P 3.1 Access and use of standard ICT software package to support work
In this complex rapid growing world, this can be most essential to use of innovative
technologies within the organisation effectively. ITC (Information and Communication
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Technologies) could be used in NHS England heath and social care organisation to utilisation of
the latest technology at the workplace in order to development of their services in better manner
by which their service user can be satisfied more effectively (Valente, 2010). With the help of
ITC software in NHS England organisation the communication skills has been changed properly.
The nurse of health care organisation can easily communicate their senior physician in order to
better fulfilment of patients healthcare needs properly while both parties are associating from
distance. With the help of ICT technology they can communicate with each other in context of
providing better services to their patients in effective manner. All patients furnishing healthcare
services in the society effectively by the doctors encouraging Health care line. This is an online
mode by which each medical staff professional learn about practical skills of service provision.
Nowadays, the spelling perception has been changed into E-mail, so that there is little
importance of verbal skill. In this term, the body language identification is not required for the
doctor, because of doctors and healthcare professionals are using e-mail process and video
conferencing services to better communicate with patients and effective services can be provided
with the assistance of the latest technology within work. All services converted into everyday
task by using of internet alternatives. The essential information could be gathered with the help
of these tools in spreadsheet which assist to decrease the unnecessary informational burden from
the workplace to manage the registers and onwards. Online software also help the healthcare
professionals to easily learn about various approaches regarding to healthcare services and it also
saves the time of professionals while training process. ITC software package save the cost of
NHS England organisation like saving travelling expenses, time saving process and effective
utilisation of services as well.
P 3.2 Analyse the benefits of using ICT in health and social care for users of services
Information and communication technology make major impact on the heath and care
society in several sectors. ICT software in medical care sector and other social care sector
playing vital role and within the help of these methods, services provider and service user both
are getting effective benefits from it (Gunster, 2017). ICT software provide instant services at
any time and any place in the world. This is mainly used in healthcare services in medical sector,
when physician is not presented at the workplace. The increment of cost is major issues for
developed and developing both countries. The e-health alternative assists NHS England
organisation to minimise the cost of medical services and it offers the medical services at the
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lower cost and quality of care services are also being furnished by such kind of organisation in
the country. Nowadays, there are numbers of diseases solving from the home monitor and
telecommunication from the home as well. ITC They are directly communicate with physicians
from their home and with the help of this, they can take proper remedy of their health problems
from the home. Numbers of diseases are resolving by e-health alternative which are illness,
sickness, hypertension, diabetes, sugar onwards. On the resultant of these services'
hospitalisation cases has been reduced efficiently. ICT is an appropriate software which can be
most useful for Jeff in healthcare organisation by which he can communicate with their patients
at distances and he will be able to provide effective medical services to their patients with the
help of using this kind of software. Nowadays, Technology have made easier way in which they
can easily communicate with several people in respect of resolution of each issues regarding
healthcare issues and several others as well. ICT software has been also proved as educational
option for patient and medical staff as well (Glasby and Dickinson, 2014). There are several
online medical portals available by which each patient can directly contact within physicians and
take appropriate advices from them. Users of healthcare services can utilise of effective helthcase
services in effective manner because of ICT software provide effective communicational
services in effective ways so that its users can easily touch with physicians properly and get
relevant remedy from their healthcare assistance at the home appropriately.
P 3.3 Analyse how legal consideration in the use of ICT impact on Health and Social care
ITC software has made big contribution in order to development of service quality in
health and social care organisations effectively. These applications also support directly and
indirectly to NHS England professionals in order to make proper planning and delivering of
services in healthcare services in effective manner (Ventola, 2014). There must be appropriate
understanding of legal and ethical consideration concerning to the personal information of each
patients to manage the legislative relations between the parties of health care industry. Though,
ICT applications are giving numbers of benefits for health and social care industry and apart
from this, it has also some problems regarding to the legal part which make effect many of
medical service provider professionals. NHS England organisation must train their medical
worker while they are furnishing legal experiences of ITC effect on the industry. NHS England
medical staff having the experience of adopting the computer based training program at the
workplace by which communication process and improvement of their services would give the
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best result on it. The legal aspect define that NHS England organisation must furnish relational
support in order providing appropriate medicines and drugs to patients. Patient can take legal
action if they are not being provided proper healthcare services. In case of Jeff receives a call
from one of his service user's friends asking about personal information, private details of
medication and progress of treatment of services user Mr. Jeff finds himself in a dilemma and
doesn't know about their difficulties in the situation. In this case, Jeff need to consider all the
legislative provision, policies and practices that he needs to follow when working in the hospital
effectively. According to legislative policies about to using IT technological software and
instrument in the Hospital, the government policy defines that Jeff could not provide private of
medication and progress of treatment of service user on a call. He needs to get touch with them
by more efficient ICT software package to analyse their treatment progress properly, moreover,
Jeff needs to ensure that his work is fairly done according to legislative policies in the hospital
and privacy of information not misusing by healthcare assistance within the hospital.
CONCLUSION
From the above research, it is concluded that communication play vital role in health and
social care organisations. This investigation describe about multiple theories of communications
which can be useful in health and social care context. It is also shows that barriers of
communication which occur between patients and NHS England professionals. This report also
analyse the use of strategies which support health and social care services effectively and also
explain the communication process which influenced by different value and cultural factors of
the society. Ultimately, this investigation shows that social and legal affect of information and
communication technology in health and social care sector.
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REFERENCES
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technology: Theoretical applications and future directions. Routledge.
Blais, K., 2015. Professional nursing practice: Concepts and perspectives. Pearson.
Glasby, J. and Dickinson, H., 2014. Partnership working in health and social care: what is
integrated care and how can we deliver it?. Policy Press.
Ventola, C. L., 2014. Social media and health care professionals: benefits, risks, and best
practices. Pharmacy and Therapeutics. 39. 7. p. 491.
Gunster, S., 2017. This changes everything: Capitalism vs the climate.
Valente, T. W., 2010. Social networks and health: Models, methods, and applications (Vol. 1).
New York: Oxford University Press.
Baur, C., 2010. The national action plan to improve health literacy. US Department of Health
and Human Services, Office of Disease Prevention and Health Promotion.
Shaw, S., Rosen, R. and Rumbold, B., 2011. What is integrated care. An overview of integrated
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Bechtel, C. and Ness, D. L., 2010. If you build it, will they come? Designing truly patient-
centered health care. Health Affairs. 29. 5. pp. 914-920.
World Health Organization, 2012. Dementia: a public health priority. World Health
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Moule, P. and Hek, G., 2011. Making sense of research: an introduction for health and social
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Thompson, T. L., Parrott, R. and Nussbaum, J. F. eds., 2011. The Routledge handbook of health
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