Effective Nurse Communication Strategies for Patient Care (NUR1102)

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Added on  2023/03/17

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This report provides a comprehensive analysis of effective communication strategies employed by nurses in healthcare settings, focusing on the case of Mr. Perkin. It examines both verbal and non-verbal communication techniques, highlighting the importance of clear, concise, and culturally sensitive interactions. The report delves into specific strategies such as providing explanations, active listening, and using appropriate facial expressions and gestures. Furthermore, it addresses the critical aspects of crisis care, emphasizing the need for backup support, medication reviews, and grief support through counseling and support groups. The report also explores the application of a grief and loss communication framework, underscoring the nurse's role in acknowledging pain, providing emotional support, and helping patients understand the grieving process. It emphasizes the importance of identifying and addressing potential risks associated with complicated grief. The paper also includes references to relevant literature, supporting the analysis with credible sources. The assignment is a report submitted by a student for the course NUR1102, focusing on literacy and communication in healthcare.
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Literacy and
Communication for
Health Care
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Introduction
The primary purpose of the paper is to identify and analyze the effective verbal
and non-verbal communication strategies adopted by the nurse to treat Mr.
Perkin. This analysis will be helpful for prospective nursing students or fellow
nursing students to develop their communication skills that will be helpful in the
future. Therefore, it will be helpful in making future plans to enhance various
communication strategies.
Thesis statement
The importance of Nursing Progress Note and the use and need of grief and loss
communication framework in Mr. Burnum Perkin’s transition care.
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Analysis of Verbal communication strategies
adopted by the nurse
Mr. Perkin is given a proper explanation regarding the immediate
care needed
The nurse explained to him about the planned care
The nurse spends time with Mr. Burnum
The nurse makes use of credible, consistent, concise and clear
words to communicate with the patient (Pehrson et al., 2016)
The nurse pay close attention to Mr. Perkin and listen to him
carefully
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Continued…
The nurse participates effectively in the meeting to understand
Mr. Perkin’s condition
Verbal communication helps in building co-operation,
collaboration and relationship with Mr. Perkin
It makes use of intervention strategy to solve the problem and
give relevant information
The nurse delivers the message by adopting socio-economic,
culture and language status of Mr. Burnum (Holm & Dreyer,
2018)
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Effective communication
strategies
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Analysis of nonverbal written communication
strategies adopted by the nurse
Mr. Perkin has been given consent and observation by the nurse
The observations have been attended within normal parameters
(Defenbaugh & Chikotas, 2016)
The nurse communicates its feelings and thoughts to Mr. Burnum
The nurse also makes use of eye-contact to build a strong
relationship with Mr. Perkin
The nurse also applies the strategy of being a good listener to
the problems faced by Mr. Burnum
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Continued…
Nurse expressed non-verbal communication through facial
expressions, posture, and gesture
Non-verbal communication strategies help in sending strong
signals
The nurse actively listens to the concerns of Mr. Perkin (Boles &
Baddley, 2018)
After listening carefully, the nurse responds and concentrates
gently to Mr. Perkin feelings
The nurse validates the interpretation with Mr. Perkin
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Considering Mr. Perkin’s crisis
care
Mr. Perkin must be provided with backup care
The nurse must review management and medication
The healthcare setting must provide grief support through
support groups and counseling
The nurse must support and teach family caregivers (Worswick,
Dimic, Wildgrube & Priebe, 2018)
The nurse will be dealing with the medical issues faced by Mr.
Perkin
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Crisis care for patients
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Continued…
The nurse must implement conventional care for the betterment
of Mr. Perkin
The healthcare setting must use, adapt, conserve and substitute
critical resources (Sawicka, 2017)
The nurse must maintain a caring connection with Mr. Perkin
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Explanation and justification of the use of
grief and loss communication framework
Grief and loss communication framework
The nurse must acknowledge the pain of Mr. Perkin
She must support Mr. Burnum emotionally by taking care of him
physically
The nurse must help him to identify the difference between
depression and grief (Visser, Tollenaar, de Haes & Smets, 2017)
Helping Mr. Perkin to understand the grieving process
Help him to accept that grief may trigger various unexpected and
different emotions
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Continued…
The nurse must use appropriate resources to enable natural
grieving process
The nurse must verbalize with Mr. Perkin to recognize his
strengths and weaknesses
The nurse must monitor that Mr. Burnum makes efficient use of
resources
It is significant for the nurse to identify the risk associated with
complicated and anticipatory grieving and loss (Luauté, Plantier,
Wiart & Tell, 2016)
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Grief and loss communication
framework
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Conclusion
The paper helped in analyzing the effective verbal and non-verbal
written communication strategies implemented by the nurse to
treat Mr. Perkin. Moreover, it discussed the crisis care that must be
provided to Mr. Perkin depending upon his health condition.
Furthermore, it also discussed the use of grief and loss
communication framework that will help Mr. Perkin to overcome
depression.
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References
Boles, J., & Baddley, D. (2018). Enhancing Effective Communication Among Non-Verbal Patients. Pediatric Nursing, 44(3), 144-
147.
Breen, L. J., Szylit, R., Gilbert, K. R., Macpherson, C., Murphy, I., Nadeau, J. W., ... & International Work Group on Death, Dying, and
Bereavement. (2018). Invitation to grief in the family context. Death studies, 1-10.
Defenbaugh, N., & Chikotas, N. E. (2016). The outcome of interprofessional education: Integrating communication studies into a
standardized patient experience for advanced practice nursing students. Nurse education in practice, 16(1), 176-181.
Holm, A., & Dreyer, P. (2018). Nurse‐patient communication within the context of non‐sedated mechanical ventilation: A
hermeneutic‐phenomenological study. Nursing in critical care, 23(2), 88-94.
Luauté, J., Plantier, D., Wiart, L., & Tell, L. (2016). Care management of the agitation or aggressiveness crisis in patients with TBI.
Systematic review of the literature and practice recommendations. Annals of physical and rehabilitation medicine, 59(1), 58-67.
Pehrson, C., Banerjee, S. C., Manna, R., Shen, M. J., Hammonds, S., Coyle, N., ... & Bylund, C. L. (2016). Responding empathically
to patients: Development, implementation, and evaluation of a communication skills training module for oncology nurses. Patient
education and counseling, 99(4), 610-616.
Price, O., Baker, J., Bee, P., Grundy, A., Scott, A., Butler, D., ... & Lovell, K. (2018). Patient perspectives on barriers and enablers to
the use and effectiveness of de‐escalation techniques for the management of violence and aggression in mental health
settings. Journal of advanced nursing, 74(3), 614-625.
Sawicka, M. (2017). Searching for a narrative of loss: Interactional ordering of ambiguous grief. Symbolic Interaction, 40(2), 229-
246.
Visser, L. N., Tollenaar, M. S., de Haes, H. C., & Smets, E. M. (2017). The value of physicians’ affect-oriented communication for
patients’ recall of information. Patient education and counseling, 100(11), 2116-2120.
Worswick, E., Dimic, S., Wildgrube, C., & Priebe, S. (2018). Negative symptoms and avoidance of social interaction: a study of
non-verbal behaviour. Psychopathology, 51(1), 1-9.
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