Communication Improvement Project: Healthcare Professionals' Report

This report details a project designed to improve communication within a healthcare setting, focusing on nurses' interactions with patients and colleagues. The project addresses issues such as ineffective communication, power struggles, and medication errors that negatively impact patient care and the work environment. The implementation involves training sessions on therapeutic communication, seminars featuring experienced nurses, and the development of policies to foster a culture of trust and teamwork. The report emphasizes the importance of cultural competence and suggests future projects to address diverse patient backgrounds. Evaluation methods include patient questionnaires, feedback meetings, and committee observations to assess the project's impact on communication skills, workplace dynamics, and patient outcomes. The goal is to enhance nurses' ability to build therapeutic relationships, provide empathetic care, and ensure patient autonomy and dignity, ultimately leading to improved patient satisfaction and reduced anxiety.

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INTRODUCTION TO THE PROBLEM:
• Patients had huge number of complaints
• neither the nurses communicated with them entirely nor they answered their
queries properly
• their anxiety affected their health
• medication errors
• hospital stays longer
• Power struggles among the nurses
• tensed situation in the workplace that
BACKGROUND FOR THE PROJECT
• improper service delivery of the nursing professionals
• regular conflicts among nurses
• research was needed to find out the root cause
• blames games as well as conflicts between the nurses
• ineffective communication had been the major reason
• nurses were not aware of the importance of therapeutic communication
• relationship between the junior and senior nurses suffered due to power
struggles
• nurses suffered from complexes
• trust was completely absent among
STATEMENT OF THE PROJECT:
• helping the nursing professionals to develop the knowledge of therapeutic
communication
• to help the professionals overcome the power struggles and thereby develop
bond and trust through effective communication
PROJECT FOR DEVELOPMENT OF COMMUNICATION IN HEALTHCARE
SIGNIFICANCE OF THE PROJECT:
• to develop a culture within the workplace that would help to maintain smooth
working environment among the nurses
• trust each other and develop a strong bond among them through effective
communication
• to work as a team (Weiner, 2012)
• learn effective skills that are needed to ensure effective communication with
the patients
• to learn the different ways by which they should communicate with the
patients
• to understand the modification required in their skills and practice
DESCRIPTION OF THE SETTING:
• conference rooms would be turned into training room
• Each of the department would have to send the nurses twice a week for the
training sessions
• training session on the other day would be about the disadvantage of power
struggle and affects both patient life and their nursing career (Taylor et al.,
2013)
• seminars would be arranged in the community auditorium four times a month
• policy preparation would be done in the conference rooms only where the
higher authorities would be coming together and discussing their concerns
DESCRIPTION OF THE IMPLEMENTATION OF THE
PROJECT:
• training session be arranged in the healthcare centre twice a week
• Trainers would be appointed
• help the nursing professionals to understand the important of therapeutic
communication
• helping them to develop their communication skills
• arrangements of weekly seminars where experienced nurses would come as
speakers and would discuss their experiences
• training sessions would be mainly focused on teaching the importance of trust
IMPLICATIONS FOR FUTURE PROJECTS:
• the most important parts of communication is cultural competence
• have to handle patients from diverse backgrounds
• future projects would mainly be established to develop knowledge about
culturally competent communication in the patients
CONCLUSION AND RECOMMENDATIONS:
• patients had to go through numerous suffering due to improper
communication skills of the nurses with them and with their colleagues
(Alaskan et al., 2012)
• projects would be established that would help the nurses to develop
communication skills
• recommendations would mainly comprise of establishment of training
sessions, effective feedback meetings, seminars of nursing stalwarts,
effective policy development for modification of organisational culture
REFERENCES:
Aslakson, R. A., Wyskiel, R., Thornton, I., Copley, C., Shaffer, D., Zyra, M., ... &Pronovost, P. J.
(2012). Nurse-perceived barriers to effective communication regarding prognosis and optimal end-
of-life care for surgical ICU patients: a qualitative exploration. Journal of palliative
medicine, 15(8), 910-915
Pazargadi, M., Fereidooni Moghadam, M., FallahiKhoshknab, M., AlijaniRenani, H., &Molazem, Z.
(2015). The therapeutic relationship in the shadow: Nurses’ experiences of barriers to the nurse–
patient relationship in the psychiatric ward. Issues in mental health nursing, 36(7), 551-557.
Sweeney, L. A., Warren, O., Gardner, L., Rojek, A., & Lindquist, D. G. (2014). A simulation-based
training program improves emergency department staff communication. American Journal of
Medical Quality, 29(2), 115-123
Taylor, A., Lizzi, M., Marx, A., Chilkatowsky, M., Trachtenberg, S. W., & Ogle, S. (2013).
Implementing a care coordination program for children with special healthcare needs: partnering
with families and providers. Journal for Healthcare Quality, 35(5), 70-77
Weiner, J. P. (2012). Doctor-patient communication in the e-health era. Israel journal of health policy
research, 1(1), 33.
IMPLICATIONS FOR NURSING PRACTICE:
• nurses would be able to establish therapeutic relationship with the patients
• nurses would be empathetic and compassionate
• this would make the patients feel that the professionals have genuine concerns
for them
• patients to develop trust on them for which they tend to adhere with the
interventions
• reduces anxiety and fear of the patients (Pazargadi et al., 2016)
• develop the capability to get informed consent of the patients easily
• maintain autonomy and dignity of the patients
• Overcoming of power struggle and effective transparent constructive
communication between the junior and senior nurses
• overcome any confusion they face while providing medication, get help in busy
shifts, share work burden
DESCRIPTION OF RESPONSE OR RESULT
• evaluate the result effectively, a committee needs to be set up
• developing questionnaires for the patient where the patients would be
depicting their feelings on the communication skills of the nurses
• would help to understand whether the training sessions conducted by the
trainers are helping in meeting the objective
• set of questionnaire would help to develop an understanding of the feelings of
the nurses on the power struggle, the bonds
• response would be helpful to understand whether the training sessions had
been successful in modifying the thinking procedure of the nurses
• feedback meetings would be observed by the committee members as that
would help them to understand whether the nurses re being able to engage in
transparent constructive feedback exchange