Health and Social Care: Communication Skills, Techniques, and Theories

This report delves into the critical role of communication in health and social care settings. It begins by outlining essential communication competencies and skills required in the healthcare sector, emphasizing the importance of understanding diverse patient needs and behaviors, particularly with elderly and mentally challenged individuals. The report then explores techniques for resolving inappropriate communication issues, including employee training, the use of common organizational languages, and fun activities to foster teamwork and reduce stress. Furthermore, it highlights the significance of creating a supportive environment through regular meetings and conferences. The report concludes that effective communication is fundamental in building trust, ensuring equal treatment, and improving the overall quality of care, referencing behavioral communication theory as a key framework for understanding communication needs in health and social care. The report emphasizes the need for clear communication to ensure patients feel valued and receive the best possible care.

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Part 1

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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
Competencies and skills of Communication required in healthcare sector.....................................4
Techniques to resolve inappropriate communication issues..........................................................5
Conclusion.......................................................................................................................................7
References........................................................................................................................................8

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Introduction
This report is about the importance of exchange of thoughts or information in social and health
care settings. This report focuses on the various aspects like strategies to improve the procedure
of communication in the social and health care. In addition, report talk about the communication
theories, and mentions the benefits of ICT in social and health care setting.

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Task 1
Competencies and skills of Communication required in healthcare sector
Every person has different
kinds of necessities and
desire; this is the main and
most important
fundamental basic of the
communication. While
dealing with the workers of
organizations it is hard to
establish same
communication behaviour.
It is clearly
understandable that
communication skills
comprise staying peaceful,
proper listening,
understanding the other’s
gestures, explaining to
other and conversation
slow. Various service users
use different
communication style just to
be satisfied and estimated
treatment. Communication
skills are helpful in
satisfying the belief of the
service user.
The patients of incited
residential care are having
several problems. It is
important for every
individual to understand
that people of old age
having aggressive and
irritated nature, so while
interacting with them
individual should show
patience and remains calm
(Moss, 2017). In addition,
old age people need more
respect and sympathy at
the time communication
with anyone. While the
patients, who are suffering
from mental disease needs
more understanding of the
gestures and reading the
facial expression. This will
help in assuring that
mentally challenged people
also get same opportunity
of quality treatment and

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there should not be any
kind of discriminations in
the treatment. The basic
and important principle of
communication skills that
every single person gets
the equal and fair
opportunity of treatment by
that their problems can be
resolved. It is mandatory
of having knowledge of
different language to
improve the quality of
treatment. Communication
is very much helpful in
building a positive
relationship to others.
Hence, it is essential that
sign and non-verbal
communication necessary
to develop (Bowling,
2014).
Techniques to resolve
inappropriate
communication issues.
The main technique of
dealing with the unsuitable
interpersonal
communication is to
discovering root reason of
the trouble. It is become
easier to overcome the
interpersonal
communication when
problem is identified. This
technique should be
pursued in strict and
ineffective manner.
Method list contains the
training of the employees
in learning English as their
general language. Like
English is the common
language in London, so
that employees of
residential home care must
get an appropriate training
to overcome the
communication of
interpersonal. In addition,
organizations can make
their own common
language that is being used
within the organization
language include verbal,

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non-verbal and sign
language. The department
should conduct a training
session for the employees
where employees can learn
these sign and code
language. This could also
help in avoiding the
misinterpretation (Stewart,
et. al., 2014). Training will
be helpful for the
employees because it will
improve knowledge level of
the workers with esteem to
the skills of
misinterpretation. Fun
activities are one of most
common method used in
the department while
dealing with the unsuitable
interpersonal
communication because
this method provide same
platform for all the
employees to work or
perform in a team. Fun
activities not only help in
building strong
communication among the
employees but also it is a
method, which is helpful in
releasing the stress from
the employees. Thus, fun
activities are also helpful
in marinating strong
relationship among the
participants. Therefore, it
will must conducted for the
patients also. It is the
responsibility of top-level
managers that they should
create a friendly and
rationale environment and
time to time must conduct
meeting and conferences to
overcome the
inappropriate
interpersonal
communications (Bowling,
2014).

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Conclusion
The report concludes that effective communication is very essential in social and health care
department. Effective communication process in the department will develop confidence and
realize them that they are getting same quality of treatment like others. The report also explains
the behavioral communication theory, which is the best theory to improve and understand the
need of communication in health and social acre.

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References
Bowling, A. (2014) Research methods in health: investigating health and health services. UK:
McGraw-Hill Education.
Moss, B. (2017) Communication skills in health and social care. USA: Sage.
Stewart, D. W., and Shamdasani, P. N. (2014) Focus groups: Theory and practice (Vol. 20).
USA: Sage publications.