Communication Methods, Roles, and Recommendations in Hospitality

This report provides an overview of communication methods in the hospitality sector. It begins by outlining the functional roles within the industry, such as front desk and concierge, followed by a discussion of different communication methods including verbal and written communication. The report analyzes how these methods are employed, especially within the front desk, and how they contribute to the integration of various departments. It emphasizes the importance of effective communication for achieving organizational goals and customer satisfaction. The report concludes with recommendations, highlighting the benefits of face-to-face communication, and references relevant literature.

Hospitality Business
Toolkit

Table of Content
• Introduction
• Different functional roles in hospitality sector
• Different communication methods
• Analysis of different communication method
• Role of communication method to integrate different departments
• Recommendations
• Conclusion
• References

Introduction
Hospitality is one of the broad category in which many fields and
services includes in which lodging, event planning, food and beverages,
theme park, cruise, transportation and many more fields include in it.
All of these factors concerned with customer satisfaction and mainly
concerned with giving best attributes to the target market to enlarge
business opportunities.

Different functional roles in hospitality sector
There are different functional roles and departments in hospitality
sector that plays major role in reach at desirable goals and objectives
and give satisfaction to consumers.
• Front desk
• Concierge

Different communication methods
There are different kinds of communication method that helps to
coordinate different activities that are as follows:
• Verbal communication
• Written communication

Analysis of different communication method
Communication method play a very important role to deliver
knowledge and information to get desirable outcomes. In order to
yummy tummy's department of front desk give important knowledge
and information to other departments to serve in best manner to their
clients. In front desk they verbally communicate with consumers to
know about which kind of services they want from them.

Role of communication method to integrate
different departments
Communication and its methods plays very important role in
integration of different departments to each other by giving necessary
information and insights to various department to achieve goals and
objectives. There are different kinds of communication system in which
oral, face to face, verbal and non verbal are significant with various
departments in hospitality sector that are front desk, reservation,
cashier, concierge, house keeping and laundry.

Recommendations
To attain desirable goals and objectives organisation have to choose
best communication method and for yummy tummy face to face
communication is one of effective method to deliver right kind of
information and knowledge to give delighted experience to consumers.

Conclusion
From the above presentation it has been concluded that for an
organisation to get desirable outcomes and goals coordination in
various departments is very necessary. Organisation have to launch a
new product and services into market place before it they have to know
the viability of market.

References
• Van der Wagen, L. and White, L., 2018. Hospitality
management. Cengage AU.
• Vitikka, M., 2018. Establishing a toolkit for pop-up
restaurateurs-Case Startup Refugees.

Thank You