Analysis of Communication Skills in Business and Management

This report delves into the crucial realm of communication skills within a business context. It begins by defining communication and its significance, followed by an exploration of various communication models, including the Shanon and Weaver's information theory model and the modern model of communication. The report then examines different communication systems, such as optical, radio, and duplex systems, as well as communication methods like written, verbal, non-verbal, and visual communication. It further analyzes the benefits of both formal and informal communication within an organization, highlighting their respective advantages. The report also outlines the principles of effective communication, such as simplicity, clarity, and brevity, while also identifying potential barriers to effective communication, including jargon, irrelevant data, and lack of listening and speaking skills. The report concludes with a list of references to support the information provided.

Communication Skills
for Business
Task 1

TABLE OF CONTENTS
• Introduction
• Theory of Communication
• Communication models
• Communication systems used in businesses
• Communication methods and technology in businesses
• Various types of technology in business communication
• References

INTRODUCTION
Communication is concern with an act for transferring necessary
informations from one place to another. It is most important
skills for every individuals in their lives. In this included various
ways such as vocally, written, visual as well as non verbally that
support in communicating with others. It play vital role in
business organisation for getting success. Manager should have
good verbal, non verbal as well as written communication skills
so that they will be able to share more informations between
people.

Theory of Communication
Every organisation focus on communication process and
systems so that better relationship can be maintained. It
also support in creating coordination among people for
attaining common goals or objectives in well manner.
Communication is the ability for conveying messages and
informations to another persons with effectively or
efficiently as well.

Communication models
Models of communications may be describes as set of variables
and their relationship which designed for representing the
process of systems. Here are available various kinds of
communication models in business such as:
 Shanon and Weaver's information theory model
 The Modern Model of Communication

Communication System
In this included sender who originates carefully encodes their
ideas or thoughts into a sensible contents which makes sense
so they provide informations to the receiver and who is
known as recipient. There are define various types of
communication system such as:
 Optical communication system
 Radio communication system
 Duplex communication system
 Tactical communication system

Communication methods
There are various methods defined in the communication
systems which use for conveying messages as well as
provide proper information to the other parties. There
are various methods for communication such as:
 Written communication
 Verbal communication
 Non-verbal
 Visual communication

Benefits of Formal and Informal Communication for an
organisation
Benefits of Formal Communication:
 Increase efficiency: It is beneficial in increasing level of
efficiency within the firm. They can use this for making
entire work with more effective so that productivity can be
enhanced.
 Documentation and records systems: It is another ways for
recording any specific informations in well manner.

Continued..
Benefits of Informal Communication:
 Interpret: This informations generally provided by the top
level of management in which employees are allowed for
taking part in particular discussion as well,
 Grievance handling: This is another benefits of informal
communication as it will support in handling any disputes
and conflicts by proper interaction in well manner.

Making communication effective
Principles of effective communication:
There are various kinds of principles which can be applied
in the business so as to have an effective communication.
These are as follows:-
• Principle of Simplicity
• Principle of Clarity
• Principle of Brevity
• Principle of Attentiveness

Barriers to effective communication:
 There may be arise any jargon in the words that create
barriers.
 Irrelevant data can create barriers during
communication process.
 Receiver must be able to listen and speak because lack
of these skills a communications cannot be possible.

REFERENCES
 Certo, S.C., 2018. Supervision: Concepts and skill-
building. McGraw-Hill Education.
 Beebe, S.A. and Mottet, T.P., 2013. Business and
professional communication: Principles and skills for
leadership. Pearson.
 Mishra, K., 2014. Employability skills that recruiters
demand. IUP Journal of Soft Skills. 8(3). p.50.