MNG81001 Report: Communication to Persuade and Influence Others

This report, prepared for the CEO of ABC Company, investigates the importance of effective communication for managers, focusing on the question: 'why managers should make effective communication a priority?' The report delves into the concepts of personal and interpersonal communication, exploring how they influence others within the workplace. It examines the advantages and disadvantages of each communication type, including clarity, flexibility, and ease of follow-up for personal communication, and skill development, confidence-building, and problem-solving for interpersonal communication. The report also addresses the potential drawbacks, such as overthinking and wrong assumptions. Recommendations are provided for managers to prioritize communication and utilize personal networks and grapevine communication to enhance employee morale. The report concludes by emphasizing the significance of both personal and interpersonal channels for fostering employee motivation and achieving long-term success, and the importance of considering individual differences to mitigate negative impacts.

Management communication

Management Communication
Abstract
Communication has an essential role in managing the overall operations of the company. It is the
responsibility of the top management to focus on the process of communication. So, the paper
will have proper discussion of the concept related to communication in the workplace also to
maintain the process of communication. In the first phase of the report the concept related to
personal communication will be discussed and then the last of the report will focus on the
concept of interpersonal communication and also the recommendations.
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Management Communication
Table of Contents
Abstract............................................................................................................................................1
Introduction......................................................................................................................................1
Does personal communication influences others............................................................................1
Personal communication..............................................................................................................1
How it influences......................................................................................................................2
Advantages of personal communication..................................................................................2
Disadvantage related to personal communication....................................................................3
Does inter-personal communication influences others....................................................................3
Interpersonal communication.......................................................................................................3
How it influences......................................................................................................................4
Advantages...............................................................................................................................4
Disadvantages of interpersonal communication.......................................................................4
Recommendation.............................................................................................................................5
Conclusion.......................................................................................................................................5
References........................................................................................................................................6
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Management Communication
Introduction
If there is no effective communication in the workplace then it can enhance the overall
conflicts that take place in the company. By focusing on the personal communication it has been
seen that there are private letters and email which are related to it. Personal communication
takes place when individual know each other. Grapevine communication also focuses on the
communication system in which it is also known as the informal communication system.
Gossips and rumors are the part of it and in this large data can be transmitted by taking help of
the overall communication related to grapevine. The communication process takes place by
considering the social interaction and also it is concerned with the freedom of speech.
This paper will focus on the interpersonal and personal communication system and also
the focus will be given on the concept related to the managers. It is important for the managers to
emphasize on effective communication as a priority. So, the issue in this which will be examined
relates to “The personal and interpersonal aspects of communication - communicating to
persuade and influence others”.
Does personal communication influences others
Personal communication
Personal communication is related with the communication that takes place on the
personal level. Personal communication can be through private letters, personal interviews and
conversations. Personal communication is one of the important aspects that should be there so
that it can be simple to make the process of communication effective (Blaschke and
Schoeneborn, 2016).
How it influences
It has been seen that personal communication influences others. The influence can be
related with the interaction that takes place between the people. By communicating with each
other it has been seen that people share their views and opinions which will help to motivate the
employees to give their best their best towards the activities.
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Management Communication
Advantages of personal communication
There are various advantages and disadvantages related to the personal communication. It
has been seen through personal communication it can be easy to reduce the communication
which are not necessary, it clearly means that it emphasizes on less wasteful communication.
Clarity of the information
At the time of communicating on the personal level it is analyzed that point to point
discussion can be done with the other people. It can influence the communicator and the person
who is listening to the conversation. By taking into consideration this factor it is seen that it
saves time and also the information is conveyed in a proper way. Clarity of information also
takes place which enhances the satisfaction level of the people (Wright, 2015).
Flexibility
It has been seen that interaction which takes place directly can help to show the overall
flexibility in the speech and also through this proper results can be considered. By
communicating on the personal level it can be analyzed that proper results can be attained. When
communication takes place through phone calls then chance of conflicts and miscommunication
can take place. So, it can be stated that at the time of communication it can be simple for the
communicator to focus on their views. This is also considered as the effective communication on
which the company should emphasize so that proper analysis can be made of the issues which
are faced by the employees in the workplace (Guo, Li and Wu, 2015).
Easy follow up
One of the advantages is related to follow up. It has been seen that when communication
takes place on the personal level it can be simple to take into consideration the entire views so
that it can be easy to focus on the overall thinking pattern of the people. There are many
situations in which people are not able to share their views and opinions in a proper manner. So,
in this case it has been seen that personal communication has an essential part to consider the
feelings and mindset of the individuals (Hall, 2016).
Disadvantage related to personal communication
Overthinking
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Management Communication
One of the disadvantages is related to overthinking. In this it has been analyzed that there
are people who have no confidence in doing face to face communication with their top
management or with the managers. Therefore, in this scenario the people starts overthinking and
it also enhances the overall tension on the mind of the employees who are not extrovert. It is
necessary for the top management to emphasize on the nature of the people then focus on the
communication mode.
The major drawback is related with the difficulty that is faced by the companies to
practice the process of personal communication. It has been seen that to communicate on the
personal platform is not easy to practice in the big companies as there are employees who
emphasize on managing the operations in the workplace and also there are various departments
which are located at various places. Also it has been seen that personal communication is not
considered as an effective source in large gathering. It is analyzed that personal communication
do not focus on giving positive results as it has been seen that there are people have different
mindset and can discriminate in the company and it can create the feeling of dissatisfaction in the
workplace (Ashkanasy, Zerbe and Hartel, 2016).
Does inter-personal communication influences others
Interpersonal communication
It is considered as the process through which the individuals exchange the information
and also the feelings. It is a type of face to face interaction which takes place between the people.
How it influences
It is considered as the best way that can help to consider the right decisions for the
employees. It has been seen that top management of the company consider this source of
communication so that it can be simple to find out the effective solution of the issues which are
taking place in the workplace.
Advantages
Develop skills
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Management Communication
It has been seen that by taking into consideration the overall inter personal
communication it has been seen that skills of the people can be developed easily. They can easily
gather the data which can help to attain the positive outcome (Hodge and McLain, 2015).
Enhance confidence
By face to face interaction it has been seen that the top management can easily enhance
the confidence level. Through this employees can feel good in sharing their views and opinions
with the other people who are managing the operations of the company (Dwyer, 2012).
Solves problem
Through inter personal communication it can be taken into consideration that the issues
prevailing within the employees can be resolved easily. Face to face interaction gives boost to
the employee’s morale and then they try to give their best towards the activities of the company.
It will also help to achieve positive outcome.
Disadvantages of interpersonal communication
Wrong assumptions
Through this channel of communication it has been seen that wrong assumptions also
take place in the workplace. As, it can be evaluated that there is lack of feedback and the flow of
communication is only one flow. So, it can be seen that through this it can lead to the overall
development of the misconceptions and can also focus on the faulty assumptions. Interpersonal
communication can also sometimes lead to the wrong assumptions made by the people and it can
lead to the incorrect decisions which cannot be good for the people (McQuail and Windahl,
2015).
Arrogance
It is also considered as one of the factor which is concerned with interpersonal
communication. In this it has been seen that just because of the independent nature and specific
approach towards the problem, an individual can be considered as being arrogant. This can also
reinforce by the individual tendency to focus on giving attention to information.
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Management Communication
Recommendation
It is important for the top managers to focus on creating personal network through
personal channel of communication so that it can be simple to boost the morale of the employees
towards the activities which are assigned to them. Also emphasize should be given on
considering the process of grapevine as it can help the employees to share their views and
opinions in an effective manner. So, managers should make the communication as the priority so
that it can be simple to influence the employees to give their best towards the assigned activities.
Conclusion
By analyzing the paper it can be stated that perianal communication and interpersonal
communication channel should be considered by the companies. It is also necessary to focus on
these channels as it motivates the employees to give their best towards the entire activities of the
company. Also, the emphasis should be given on considering the nature of the people so that it
can be simple to reduce the adverse impact. So, to compete in the high level of competition it is
necessary for the managers to focus on maintaining the overall process of communication so that
it can be simple to achieve growth in the market. It will also help in maintaining the long time
relations with the employees in the workplace.
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Management Communication
References
Ashkanasy, N.M., Zerbe, W.J. and Hartel, C.E., 2016. Managing emotions in the workplace.
Routledge.
Blaschke, S. and Schoeneborn, D. eds., 2016. Organization as communication: Perspectives in
dialogue. Taylor & Francis.
Dwyer, J., 2012. Communication for Business and the Professions: Strategies and Skills. Pearson
Higher Education AU.
Guo, W., Li, T. and Wu, N., 2015. Empirical study on the effects of leader’s verbal
communication style on employee’s job satisfaction. Journal of Human Resource and
Sustainability Studies, 3(04), p.211.
Hall, A., 2016. Exploring the workplace communication preferences of millennials. Journal of
Organizational Culture, Communications and Conflict, 20(6), p.35.
Hodge, F. and McLain, M., 2015. Play directing: Analysis, communication, and style. CRC
Press.
McQuail, D. and Windahl, S., 2015. Communication models for the study of mass
communications. Routledge.
Wright, K.B., 2015. Workplace relationships: Telework, work-life balance, social support,
negative features, and individual/organizational outcomes. Communication and Technology,
5(397), pp.507-530.
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