Business Communication Report: Non-Verbal Communication Analysis

This report analyzes non-verbal communication methods within a business context, focusing on appraisal emails, memoranda, and weekly reports as key components of interpersonal communication. The report begins with an executive summary and table of contents, followed by an introduction that highlights the challenges businesses face regarding interpersonal communication. The findings section details the role of emails, memoranda, and weekly reports in fostering effective communication, emphasizing their importance in documentation and information exchange. The analysis section compares these methods, concluding that appraisal emails are the most effective in maintaining workplace communication and motivating employees. The report recommends that the HR department implement training sessions to enhance employees' understanding of effective interpersonal communication. The conclusion reinforces the significance of documented communication in resolving workplace discrepancies and improving overall organizational performance. References are included to support the findings and analysis presented in the report.

Running head: BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Name of the Student
Name of the University
Author Note

1BUSINESS COMMUNICATION
EXECUTIVE SUMMARY
The following paper discussed the alternative ways that might be adapted by the given company
in the development of the interpersonal communications within the organizational workforce.
The report opened with the discussion of the findings of the concerned methods of implementing
the proper communication within the organizations and thereafter discussed the method that was
the best in the development of the communications within the organization.

2BUSINESS COMMUNICATION
Table of Contents
Introduction..........................................................................................................................3
Findings...........................................................................................................................3
Appraisal Mails............................................................................................................3
Memoranda..................................................................................................................4
Weekly Reports...........................................................................................................5
Analysis...........................................................................................................................5
Recommendation.................................................................................................................7
Conclusion...........................................................................................................................7
References............................................................................................................................8

3BUSINESS COMMUNICATION
To:
From:
Subject: Feedback in developing interpersonal communication through non-verbal means
Date:
Introduction
The following paper attempts a discussion on the alternative ways that might be adapted
by the given company in the development of the interpersonal communications within the
organizational workforce. The multitude of the business organizations that have been operating
within the given international as well as domestic markets tend to face issues in the matters that
are related to the interpersonal communications among the members of the workforce that have
been serving the company (Hargie, 2016). The paper majorly focusses on the various methods
that might be implemented in order to put forth a proper and effective communication within the
company.
Findings
The interpersonal communications within a given company might find proper alternatives
in terms of the various non-verbal modes of communication that are presented within the
organizations. The major types of non-verbal modes of communication within the organizations
refer to the e-mails, the memoranda and the weekly reports that are generally issued on behalf of
the company.
Appraisal Mails
The emails that are issues by the concerned management of the company is considered to
be one of the major ways of the non-verbal communication that is present within a business
organization. The emails help in the proper documentation of the communication that is held
among the organizational employees (Arnold & Boggs, 2019). The presentation of the emails
within the concerned organization tend to help in the maintenance of the proper exchange of the
information that is required for the overall development of the organizational performances
within the given business markets. The implementation of the practices of emails within the
concerned organization tends to help in the development of the situations within the organization
wherein the discrepancies that might arise within the organizational activities might be resolved

4BUSINESS COMMUNICATION
in a proper manner (Johnson, LaBelle & Waldeck, 2017). The implementation of the non-verbal
communications within the organization helps in the eradication of the matters that are presented
due to the discrepancies in the communication that is held within the organization. The appraisal
emails that are exchanged among the members within the organization are accessible by various
members of the organizational management who might be looped into the conversation though
the email (Bonaccio et al., 2016). The appraisal mails that are implemented within the
organization tend to provide the required recognition to the concerned organizational employees
thereby leading to the development of the motivation within the concerned organizational
workforce. The emails are thus found to be more effective in the development of the stable and
well-informed workplace. The employment of the appraisal mails within the company might
further help in the preference of the formal mode of communication within the company which
in turn would help in the development of the various activities that are undertaken by the
governmental bodies within the organization (Burgoon, Guerrero & Floyd, 2016). The
recognition that is provided to the employees further motivate them to work in a better manner
and thereby help in the enhancement of the quality of the service that is provided to the
concerned organizational employees.
Memoranda
One of the other major modes of communication as is maintained within the organization
refers to the issuing of the memoranda within the concerned organization. The memoranda are
generally issued by the lower management levels within the organization. The main purpose of
the issuing of the memoranda lie in the matters that are related to the development of the formal
communications that need to be maintained within the concerned organizations (Titsworth,
2017). The memoranda are generally issued in cases wherein the lower management of the
company tends to highlight a particular issue to the higher levels of the organizational
management. The memoranda help in highlighting the issues that are often found to have been
dealing in the development of the issues that are faced by the concerned organizational
employees. The issuing of the memoranda involves the proper and the documented nature of the
communication that has been taking place within the organizations. This documentation of the
issues within the organization helps in development of the communication within the
organizational hierarchy thereby helping in the development of the establishment of the proper
relationships within the organization (DeVito, 2019). The memoranda might further help in the

5BUSINESS COMMUNICATION
communicating the decisions that have been undertaken by the concerned organizational
management. The employees thus are known to have been using the memoranda for the both the
upward and the downward communication that is undertaken within the concerned organization.
Weekly Reports
The various companies that are active within the global markets tend to deal with the
issues that are related to the development of the organizational performance within the given
market. The weekly reports that are shared by the concerned management of the organization
tend to look into the development of the issues that are related to the performance of the
concerned organizational employees in discussion (Phutela, 2015). The weekly report that are
published by the organization tend to provide the concerned management of the organization
with the overview of the performance of the concerned organizational employees and thereby
helps in the proper measurement of the issues that are related to the development of the overall
achievement of the targets and goals that are set by the organization. The majority of the weekly
reports tend to deal with the issues that are related to the development of the issues that highlight
both the positive and the negative factors that are presented within the performance of the
organizational workforce (Adler et al., 2015). The majority of the organizations that have been
present within the given markets are known to benefit majorly from the given weekly reports due
to the fact that this helps in the forming a better idea for the development of the issues that are
related to the achievement of the concerned organizational goals as well (Cappella, 2017). The
publication of the proper reports tends to help in the resolution of the issues that are raised on the
part of the concerned organizational employees as well.
Analysis
The above discussion reveals the various types of non-verbal communication within the
concerned organizations. The presentation of the appraisal mails within the concerned
organization tend to help in the maintenance of the proper exchange of the information that is
required for the overall development of the organizational performances within the given
business markets. The implementation of the practices of appraisal mails within the concerned
organization tends to help in the development of the situations within the organization wherein
the discrepancies that might arise within the organizational activities might be resolved in a
proper manner (Beenen & Pichler, 2016). The main purpose of the issuing of the memoranda lie

6BUSINESS COMMUNICATION
in the matters that are related to the development of the formal communications that need to be
maintained within the concerned organizations.
The memoranda are generally issued in cases wherein the lower management of the
company tends to highlight a particular issue to the higher levels of the organizational
management. The memoranda help in highlighting the issues that are often found to have been
dealing in the development of the issues that are faced by the concerned organizational
employees (Mehrabian, 2017). The issuing of the memoranda involves the proper and the
documented nature of the communication that has been taking place within the organizations.
The weekly reports that are issued by the management of the organization are observed to
have been dealing with the providing of the information to the employees regarding their duties
and the changes in the responsibilities that are bestowed upon them. The weekly reports that are
shared by the concerned management of the organization tend to look into the development of
the issues that are related to the performance of the concerned organizational employees in
discussion. The majority of the weekly reports tend to deal with the issues that are related to the
development of the issues that highlight both the positive and the negative factors that are
presented within the performance of the members of the organizational workforce. The majority
of the organizations that have been present within the given markets are known to benefit
majorly from the given weekly reports due to the fact that this helps in the forming a better idea
for the development of the issues that are related to the achievement of the concerned
organizational goals as well (Schmid Mast & Hall, 2018). The implementation of the non-verbal
communications within the organization helps in the eradication of the issues that are presented
due to the discrepancies in the communication that is held within the organization.
Among all the above methods that have been discussed above, the method of exchanging
appraisal mails has been known to be the best in the maintenance of the communication within
the workplace as well as the maintenance of the interpersonal communication. The emails help in
the proper documentation of the communication that is held among the organizational
employees. The presentation of the emails within the concerned organization tend to help in the
maintenance of the proper exchange of the information that is required for the overall
development of the organizational performances within the given business markets. The
appraisal mails that are implemented within the organization tend to provide the required

7BUSINESS COMMUNICATION
recognition to the concerned organizational employees thereby leading to the development of the
motivation within the concerned organizational workforce (Jia, Cheng & Hale, 2017). The
emails that are extended to the employees within the organization might further help in
motivating the other staff of the organization in the proper understanding of the ways of
communication as well as those that are related to the composition and the delivery of the mails
in order to address the situations that they have been facing.
Recommendation
In order to develop a betterment in the nonverbal communications as have been faced by
the organizational employees, the concerned organizational management, especially the human
resource department within the organization might be advised to deal with developing of the
non-verbal communications within the organization. The concerned department dealing in the
management of the human resources within the company should undertake the various training
sessions in order to help the employees have a proper understanding of the necessity of the
proper and effective interpersonal communication. The senior management within the
organization might further be advised to implement the effective communications within the
organization as well.
Conclusion
Thus, the above discussion might safely infer that the interpersonal communication holds
huge importance in terms of the development of the overall organizational performance. The
effective communication within the company might be maintained in a proper manner through
the documentation of the communication that has been taking place within the company. The
documentation of the interpersonal communications within the concerned firm tends to help in
the development of the situations within the organization wherein the discrepancies that might
arise within the organizational activities might be resolved in a proper manner.

8BUSINESS COMMUNICATION
References
Adler, R. B., Kotler, P., Grey, A. M., & Hugos, M. H. (2015). Communicating at work:
strategies for success in business and. info: Singapore: McGraw-Hill, 2015.
Arnold, E. C., & Boggs, K. U. (2019). Interpersonal Relationships E-Book: Professional
Communication Skills for Nurses. Saunders.
Beenen, G., & Pichler, S. (2016). A discussion forum on managerial interpersonal skills. Journal
of Management Development, 35(5), 706-716.
Bonaccio, S., O’Reilly, J., O’Sullivan, S. L., & Chiocchio, F. (2016). Nonverbal behavior and
communication in the workplace: A review and an agenda for research. Journal of
Management, 42(5), 1044-1074.
Burgoon, J. K., Guerrero, L. K., & Floyd, K. (2016). Nonverbal communication. Routledge.
Cappella, J. N. (2017). Vectors into the future of mass and interpersonal communication
research: Big data, social media, and computational social science. Human
communication research, 43(4), 545-558.
DeVito, J. A. (2019). The interpersonal communication book. Instructor, 1, 18.
Hargie, O. (2016). Skilled interpersonal communication: Research, theory and practice.
Routledge.
Jia, M., Cheng, J., & Hale, C. L. (2017). Workplace emotion and communication: Supervisor
nonverbal immediacy, employees’ emotion experience, and their communication
motives. Management Communication Quarterly, 31(1), 69-87.
Johnson, Z. D., LaBelle, S., & Waldeck, J. H. (2017). A cautious approach to reliance on
interpersonal communication frameworks: the importance of context in instructional
communication research. Communication Education, 66(1), 115-117.
Mehrabian, A. (2017). Nonverbal communication. Routledge.
Phutela, D. (2015). The importance of non-verbal communication. IUP Journal of Soft
Skills, 9(4), 43.

9BUSINESS COMMUNICATION
Schmid Mast, M., & Hall, J. A. (2018). The impact of interpersonal accuracy on behavioral
outcomes. Current Directions in Psychological Science, 27(5), 309-314.
Titsworth, S. (2017). Interpersonal Communication in Instructional Settings: Improving
Situational Awareness for Instructional Communication Research: A Forum
Response. Communication Education, 66(1), 122-125.