Interpersonal Communication Analysis in Organizations: COM00207 Report

This report examines interpersonal communication within an organization, focusing on an employee's perspective. The study employs face-to-face interview techniques to gather primary data and analyze workplace culture, operations, and employee interactions. The report details the research methods, including persuasion strategies and interview techniques, and relates the findings to relevant communication theories such as intercultural communication, group dynamics, and conflict resolution. The analysis covers formal and informal communication channels, the impact of trust and conflict, and the employee's experience within the organization. The report concludes with recommendations for improving communication and organizational practices, supported by academic research and theoretical frameworks.

Running head: COMMUNICATION IN ORGANIZATION
COMMUNICATION IN ORGANIZATION
Name of the Student
Name of the University
Author note

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Abstract
The organizations are required to practice the effective leadership skills for motivating the
employees towards the organization. The leaders are required to grow the trust bonding and the
healthy relationship with the employees for satisfying the employees. Those organization
encourages the intercultural communications are able to follow the multicultural workplace
condition. This practice will help the organization to retain more employees and could grow the
healthy relation among the co-workers. This study will find out the communication practiced in
the organization and the behavior of employees and organization towards each other.

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Table of Contents
Introduction......................................................................................................................................4
Methods...........................................................................................................................................4
Findings...........................................................................................................................................4
Discussion or Interpretation of Results............................................................................................7
Conclusions......................................................................................................................................7
Recommendations............................................................................................................................7
References........................................................................................................................................9

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Introduction
This study is based on the interview taken to understand the employee’s outlook for their
organization and how the staffs in different organization interact with each other. This study also
includes the behavior of the organization and the employee toward each other. This study will
entirely depend and focus on the raw informations gained by the employees through the face to
face conversations.
Methods
This study will be conducting the research work based on the interview techniques and
this study will be following the face to face interview techniques. The interviewer persuaded the
interview to participate in the interview process and providing the authenticated informations
regarding the research subject that is about the work place culture and the workplace operations
and the behavior among the employees and organization.
This study will be based on the primary data collection process as the data are collected
through the interview process. The face to face conversations allows the interviewer to face read
and gain the most authenticated informations regarding the subject.
Findings
This study selects the face to face interview process that includes those interviewee who
are working in different organization for at least three to four years and has also worked in other
organization as well.
The interviewee are persuaded to participate in the interview by following the persuasion
theory. As stated by Petty (2018), this theory involves the effective ways for changing the other
one’s mind and the behaviors of those, who disagrees. This theory is based on the reciprocity

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that is where one shares something to get something in return and commitment that the people
wants to be consistent with their values (Jones and Simons 2017). This theory also rely on the
social proof, authority and the likings that is more the person like someone more the person will
be persuaded by that person. The interviewer applied this theory for persuading him to
participate in the interview process by sharing the common information and the common cases
faced by them. The interviewer shared some incident for knowing in details.
The interview techniques followed by the interviewer are the face to face conversions
and as per Fincher et al. (2015), this interview technique allows the interviewer to get the exact
informations about the study and helps to get the exact information from the interviewee without
any manipulations. The interviewer has applied this techniques for getting the detailed
information and could face read the interview for getting the authenticated informations.
In the face to face interviews the interviewer asked one of the employee about his
organization and why did he selected such company as there are various leading company in the
same field. In response to such questions the interviewee said about his organization and he said
that he had worked with few storage company and other business sector but he was presently
working for last 3years and he felt among those companies this is the more compact
organization.
According to Neuliep (2017), the intercultural communication theory involves what
type of communication are encouraged by the organization and how the organization encourages
the intercultural communications of employees by following the multicultural work place
conditions. The interviewer based on this theory asked about the type of formal
communications used in his organization (Martin and Nakayama 2013). In his organization he

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has to go through the emails before starting any task and after finishing it he has to respond
through the email and the next day task are also provided through emails. The interviewer also
asked about his responsibility in the organization and also asked how he will be going to contact
the supervisor for organizing a meeting. In response to this questions the interviewee said that
the he has to maintain the supply chain management of the organization and he sends email for
contacting with the supervisors in case of emergency, otherwise he meets him physically for
discussing about the meeting (Oetzel 2017).
The group meeting and discussion are required for any organization according to
Schwartzman (2017), this theory states that through group meetings and discussions the
employees are able to open up their values, issues and the improvements they will be requiring in
the business. For determining the importance of this theory the interviewer asked the employees
that is how their casual meetings takes place then he explained that in a week the casual meeting
are raised to find out whether any employees are facing problem like if anybody gets hurt then
through the meeting the required decision are taken and this reflected that his organization
follows the informal meetings and discussions.The interviewee was also asked about their
organization’s store house then he declared that since their company belongs from the food
industry they are comprised of store houses.
The trust issues and the conflict are quiet general in the organization but the theory
suggests that the trust and the conflict could raise harsh problems in the organizations. Thus for
determining the significance of this issues the interviewer then asked the last question that how
he manages the conflicts between his co-workers, he responded that if he and the co-workers are
involved in any type of curt then he preferred to wait till he calms down for having the level
headed conversations and he tries to solve the issue in a calm manner.

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Discussion or Interpretation of Results
In this study it can be said that the interviewer utilized every theory for gaining the
efficient informations from the interviewee and the interviewee are persuaded in the effective
manner for gaining the effective informations against the organization. The different perspective
will help to determine the intercultural communications in the organization. The interview
process involves the situations and how the interviewee generally handle such situations. This
study is entirely based on the observations of the interviewee and it is on the data gathered
through the face to face conversations.
The results of the interview process is quiet successful as the interviewee provided the
detailed explanations regarding the questions that have been asked in the interview process. The
interviewer was able to persuade the interviewee in the effective manner for participating in the
interview process.
Conclusions
Therefore from the above discussion, it can be concluded that the main purpose of this
study is to conduct the research related to the behavior of the organization and the employees,
the communication practiced in the organization. The research study will be conducted based on
the interview techniques that is followed by the face to face conversations. This type of
conversations allows the interviewer to gain the authenticated details regarding the subject as this
are not followed by any manipulations.
Recommendations
This study suggests to take the face to face conversations but of different people those are
working in different organizations. This various types of interviewee will help the study to

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provide the effective informations regarding the communication type in different organizations
and the behavior of the organization and employees toward each other.

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References
Fincher, D., VanderEnde, K., Colbert, K., Houry, D., Smith, L.S. and Yount, K.M., 2015. Effect
of face-to-face interview versus computer-assisted self-interview on disclosure of intimate
partner violence among African American women in WIC clinics. Journal of interpersonal
violence, 30(5), pp.818-838.
Jones, J.G. and Simons, H.W., 2017. Persuasion in society. Routledge.
Martin, J.N. and Nakayama, T.K., 2013. Intercultural communication in contexts. New York:
NY: McGraw-Hill.
Neuliep, J.W., 2017. Intercultural communication: A contextual approach. Sage Publications.
Oetzel, J.G., 2017. Effective intercultural workgroup communication theory. The International
Encyclopedia of Intercultural Communication, pp.1-5.
Petty, R.E., 2018. Attitudes and persuasion: Classic and contemporary approaches. Routledge.
Schwartzman, H.B., 2017, March. Conclusion: The Meeting and the Mirror. In Meeting
Ethnography (pp. 158-178). Routledge.