Communication, Knowledge, and Information Management at Classic Badges

This report examines the communication, knowledge, and information management practices of Classic Badges Company. It delves into decision-making processes, including programmed and non-programmed decisions, and identifies the types of information and knowledge crucial for the company's operations, such as production methods, market conditions, and legal issues. The report explores both internal and external sources of information, offering recommendations for improvement. It also analyzes stakeholder involvement, communication methods, and the development of communication and action plans. Furthermore, the report assesses the existing communication processes, identifies pitfalls, and proposes improvements, including the implementation of a structured communication system. Finally, it evaluates the company's approach to information collection, storage, and dissemination, suggesting changes to enhance these processes using advanced technologies and authentic sources. This report provides a comprehensive overview of the company's information management strategies and offers valuable insights for enhancing their effectiveness.

Managing Communications,
Knowledge and Information

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Major ranges of decisions taken in setting up of classic badges Company......................1
1.2 kind of information and knowledge needed.....................................................................2
1.3 Internal and external sources of information and knowledge needed to take effective
decisions.................................................................................................................................2
1.4 Recommendations for improvements in the use of different types of sources.................2
TASK 2............................................................................................................................................3
2.1 Involvement of different stakeholders in decision making..............................................3
2.2 Methods of building contacts with different stakeholders...............................................3
2.3 Stakeholder communication plan or decision action plan................................................4
2.4 Strategies to enhance personal networking skills.............................................................4
TASK 3............................................................................................................................................4
3.1 Existing process of communication in organisation.........................................................4
3.2 Pitfalls in ways of communication and ways to improve them........................................5
3.3 Improvements needed to be implemented in communication system of organisation.....5
3.4 Creating a personal plan to improve communication skills.............................................5
TASK 4............................................................................................................................................6
4.1 Existing approaches in the organisation for collection, storage and dissemination of
information.............................................................................................................................6
4.2 need of appropriate changes to be carried out to improve collection, formatting, storage
and dissemination of information...........................................................................................6
4.3 Strategy to be implementation to improve access to systems of information and knowledge
................................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Rapid development and growth in the global market encourages the organisation to
possess in-depth knowledge and information about internal and external market in which it is
working. It enables them to take effective decisions to establish its prominent position in the
market. Further, the globalisation and advancement in technology has increased the degree of
connectivity and coordination among different components of demand and supply side of market
due to high level of communication (Holsapple, 2013). Organisation leverages benefits of all
three components that are communications, knowledge and information in an appropriate
manner. Report is prepared to elucidate with respect to the given organisation Classic Badges
Company which sells custom made badges to the local companies.
TASK 1
1.1 Major ranges of decisions taken in setting up of classic badges Company
In the process of setting up the mini enterprise classic badges company, there are number
of decisions which are taken by authorities of the organisation in different ways. Ranges of
decisions taken by the cited company are:
Programmed
Programmed decisions are those which are scheduled in the repetitive basis such as
related to manufacturing, employee’s related issues, finances and others. In the mentioned
organisation these decisions are taken with respect to the production of badges, employees
working in the sectors and other in the same reference.
Non-Programme decisions
Non programmed decisions are those which are taken in emergency or at the time of
requirement (Aurum and et.al, 2013).
Tactical decisions
These are the decisions taken to create strategies and policies to enhance the domain of
working and deal with issues encountered.
Operational decisions
Decisions taken at classic badge company to increase excellence in production,
employee’s efficiency and profit margin are operational decisions.
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1.2 kind of information and knowledge needed
With the aim to set up classic badges company there is the requirement of posing
knowledge and information in many areas of working (Wenger, 2014).
Production
It requires knowing about production methods and ways to deal with lacunae occurring.
Market condition
It is imperative to know about current situation in market for the development and growth
of organisation and working style. It includes existing trends and customers choices as well as
preferences.
Legal issues
Organisations such as classic badge company are supposed to maintain the legitimacy of
operations and functioning.
Technological knowledge
It is required to go in pace with the rapidly developing market by using latest technology
in the operations.
1.3 Internal and external sources of information and knowledge needed to take effective decisions
Internal sources
Classic Badge Company derive data and information from its internal sources such as
financial records, general surveys, data records, official magazine and its annual book that give
details all the information about the company in the prescribed timeline. It helps in taking
decisions regarding expenditure and further expansions. It also enables the badge company to
realise its strong areas of working as well weaknesses (Coombs, 2014).
External sources
This refers to the information released by government in specific to industry and sector.
Further, through external market analysis micro and macro environment impact on the operations
of organisation are realised through newspapers, articles and other external sources.
1.4 Recommendations for improvements in the use of different types of sources
From the above analysis it can be inferred that the organisation is relying more on the
outside sources which is less authentic in nature. The industry in which the classic badge is
working is not so established and has limited number of producers and suppliers hence the
market trend analysis will not help the company to take strategic decisions. In that respect, it is
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essential to completely evaluate the organisation by deriving competency with the existing trend
(Galliers and Leidner, 2014). Further, classic badge is customer oriented organisational working;
hence seeking feedbacks and opinions from the customers will be more beneficial. By following
above measures classic badge will procure the reliable and useful information and knowledge.
TASK 2
2.1 Involvement of different stakeholders in decision making
In setting up of classic badge company, there is the involvement of different stakeholders:
Potential customers
Making of customized badges depends on the choices and preferences of the customers
who seek different requirements.
Suppliers
Different suppliers of the classic badge company such as producers, printers, dealers and
others influence the pricing and output decisions of the cited organisation.
Government organisation
Government organisations contribute in by making regulations or relaxation with respect
to production of badges like concessions are granted when badges are supplied to schools and
army.
Banks and financial institutions
Interest rates and tariff provided by them helps them in taking investment and expenditure
decisions (Wenger, 2014).
2.2 Methods of building contacts with different stakeholders
Different approaches are adopted to communicate varied stakeholders such as potential
customers, banks and financial institutions, government organisations and suppliers. With
potential customers such as schools, youth organisations, health services and local dental
surgeries' organisation connect with them by convincing them for the quality of services extended
by them. Further, they assure about the reliability factors they can have while remaining in
contact with them. With banks in order to attain loans and finances, formal conversation is
conducted about future plans and growth possibilities. Further, with suppliers, both formal and
informal conversation is done by communicating the production and operation requirement and
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discussing the prices. At last, government are communicated about the principles and values of
the organisation.
2.3 Stakeholder communication plan or decision action plan
There stakeholders are involved in the decision making process in different manner and
ways. Such as potential customers are not directly involved in decision making as their opinions
and views are reflected in the process undertaken by the group. Suppliers on the other hand are
directly linked with the decision making such as about prices and tariffs. Banks are
communicated through formal documents and papers specifying different clauses and terms as
well as conditions (Borghoff and Pareschi, 2013). They are included in making investment
decisions to expand the venture and domain of working. Government organisations are involved
in indirect manner as they are influenced by the laws and regulations framed in different aspects
and dimensions. It outlines the manner in which organisation is supposed to perform the
functions about production of badges, their distribution and marketing. Certain obligations are
there with respect to the working styles of the classic badges company.
2.4 Strategies to enhance personal networking skills
In order to enhance the personal networking skills, there are different measures adpted
with reference to it. Selected organisation classic badge company caters to develop its personal
networking by adopting many mediums and pragmatic approach. With customers, cited
organisation remains in touch through direct campaigning and through digital and internet
marketing. In this way, both conventional and modern approaches are adopted to get connected
with the customers in higher perspective. Further, suppliers are remained in network with
frequent communication skills and methods such as communicating about each and every step
undertaken in the organisation about production requirement and other essentials. Along with
this, banks are kept in network by intimidating the plans to banks and frequent updating are also
communicated (Ting-Toomey and Chung, 2012).
TASK 3
3.1 Existing process of communication in organisation
In an aspiring organisation, communication is followed in a horizontal manner. There are
different managers in the organisation which undertakes functions with respect to their related
field and area. These managers communicate to themselves about the current situation in the
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formal way. The communication path is followed in the horizontal level of hierarchy. Further,
there are few subordinates who are assisting higher official in their work. Communication
between mangers and subordinates are executed in the informal manner with the verbal
intimidation of tasks and duties to them. In this, there is circulation of all the responsibilities in
the organisation (Castells, 2011).
3.2 Pitfalls in ways of communication and ways to improve them
Unstructured communication system is followed in classic badge company. It is
imperative to follow the circular communication of pyramidal structure. In the existing structure
there are higher degree of miscommunication exists as no proper procedural method is followed.
Further, it increases possibility of clashes and disputes due to flat structure. Following pyramid
communication path with specified hierarchy enables effective communication by using formal
documents and informal communication.
3.3 Improvements needed to be implemented in communication system of organisation
 Use of proper structure with the specified horizontal and vertical hierarchy of managers
and subordinates.
 In the passage and transfer of messages to senior authorities in vertical hierarchy formal
communication is used in the written form.
 In the processing of the horizontal communication, both formal and informal methods are
used with respect to the process of conveying information and knowledge to other levels
of individuals (Holsapple, 2013).
In this way, with the help of proper documentation and use of structured manner effective
communication is executed in the classic badge company.
3.4 Creating a personal plan to improve communication skills
I will execute the personal plan to improve communication skills in the organisation with
the help of certain activities.
 I will possess thorough understanding of all the elements of the organisation to proceed in
the very effective manner. With the aim to execute all the strategies, I can use appropriate
way to have the knowledge and information about all the elements.
 In will execute the communication plan by using high tech and advanced technology such
as Ethernets and video conferencing (Yates and Paquette, 2011). Through this the
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effective coordination and connectivity among the employees will be maintained in the
organisation.
 Lastly, it will be executed with proper documentation and reporting of all the knowledge
and information in the organisation.
TASK 4
4.1 Existing approaches in the organisation for collection, storage and dissemination of
information
In the selected organisation, there is specified way of collection, storage and
dissemination of information.
Collection: Collection of information is done through secondary sources. In this manner,
information is procured from different places such as reports and data records.
Storage: Data and information stored in the organisation is in the form of hard ware such as
notebooks and files
Dissemination: Dissemination of information is done through verbal manner to all the employees
of the organisation (Aurum and et.al, 2013). No documentation is done by the employees of the
organisation about the information passed.
4.2 need of appropriate changes to be carried out to improve collection, formatting, storage and
dissemination of information
The following changes are needed in the organisation in all the stages with respect to the
use of knowledge and information.
Collection: Information is required to be collected from the authentic sources instead of all the
irrelevant places and materials.
Storage: There is the need of using advanced technology in the storage process.
Dissemination: With the use of long lasting measures the process of dissemination is made more
effective and appropriate.
4.3 Strategy to be implementation to improve access to systems of information and knowledge
By adopting certain methods' improvement in the process can be included so that
organisational efficiency and productivity can be improved significantly.
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Collection: Along with the secondary sources of information, the procurement of data and
information from the primary sources are more reliable in nature by giving more authentic results
(Daim and et.al, 2012).
Storage: There is requirement of using advanced database management system to feed the data
and access them in an appropriate manner at the time of use.
Dissemination: Effective dissemination is processed by using advanced technology such as
Intranet, internet and Ethernet (Networking skills, 2016). Through this, management system is
processed through which information and knowledge is passed to employees with proper
documentation.
CONCLUSION
In the today's time of high pace development and increased volatility in market there is
the requirement of distinguished strategies and methods which are to be followed Such as
managing information, knowledge and information (Davison, Ou. and Martinsons, 2013).. From
the study it can be articulated that it uses some effective measures in the process which requires
improvements in some methods like using high tech communication and improving skills.
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REFERENCES
Books and Journals
Aurum, A. and et.al., 2013. Managing software engineering knowledge. Springer Science &
Business Media.
Borghoff, U.M. and Pareschi, R. eds., 2013. Information technology for knowledge management.
Springer Science & Business Media.
Castells, M., 2011. The rise of the network society: The information age: Economy, society, and
culture (Vol. 1). John Wiley & Sons.
Coombs, W.T., 2014. Ongoing Crisis Communication: Planning, Managing, and Responding:
Planning, Managing, and Responding. Sage Publications.
Daim, T.U. And et.al., 2012. Exploring the communication breakdown in global virtual
teams. International Journal of Project Management. 30(2). pp.199-212.
Davison, R.M., Ou, C.X. and Martinsons, M.G., 2013. Information technology to support informal
knowledge sharing. Information Systems Journal. 23(1). pp.89-109.
Galliers, R.D. and Leidner, D.E., 2014. Strategic information management: challenges and
strategies in managing information systems. Routledge.
Holsapple, C. ed., 2013. Handbook on knowledge management 1: Knowledge matters (Vol. 1).
Springer Science & Business Media.
Ting-Toomey, S. and Chung, L.C., 2012. Understanding intercultural communication. New York,
NY: Oxford University Press.
Wenger, E., 2014. Artificial intelligence and tutoring systems: computational and cognitive
approaches to the communication of knowledge. Morgan Kaufmann.
Yates, D. and Paquette, S., 2011. Emergency knowledge management and social media
technologies: A case study of the 2010 Haitian earthquake. International journal of
information management. 31(1). pp.6-13.
Online
Networking skills. 2016. [Online]. Available
through:<http://www.entrepreneur.com/article/245995>. [Accessed on 29th March 2016].
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