Managing Communication, Knowledge, Information in Tesco: A Report

This report provides a comprehensive analysis of how Tesco manages communication, knowledge, and information within its organization. It explores the different levels of management and the types of decisions made at each level, including strategic, tactical, and operational decisions. The report identifies the crucial role of information and knowledge in supporting these decisions, differentiating between internal and external sources and their respective uses. It delves into stakeholder identification and engagement, personal networking strategies, and the communication process within Tesco. Furthermore, it offers recommendations for improving information collection, storage, sharing, and stakeholder management, ultimately aiming to enhance Tesco's overall performance and decision-making processes. The report also suggests strategies to improve communication skills and personal networking within the organization.

MANAGING
COMMUNICATION,
KNOWLEDGE AND
INFORMATION

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Range of decision to be taken...............................................................................................3
1.2 Identifying the information and knowledge which seaports the decisions...........................4
1.3 Different sources and uses of internal and external information for Tesco..........................5
1.4 Recommendation for improving the information ................................................................6
TASK 2 ...........................................................................................................................................8
2.1 Identifying stakeholder for decision making.........................................................................8
2.2Making contact with the stakeholders and develop the business relationship......................9
2.3 Personnel networking in organisation...................................................................................9
2.4. Company strategy to improve Personal networking..........................................................10
TASK 3..........................................................................................................................................11
3.1 Communication process in organisation.............................................................................11
3.2. Strategy to improve Communication.................................................................................13
3.3 Create a personal plan to improve communication skill.....................................................14
TASK 4..........................................................................................................................................15
4.1 Approaches of collection, storage, sharing Information.....................................................15
4.2. Suggestion to improve collection, storage, sharing information........................................17
4.3 Steps to improve stake holder.............................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20

INTRODUCTION
In the organisation the communication, information and knowledge is very important.
The hole work get done in organisation be these things . So a manager have to manages these in
a effective manner so that they can get the effective results(Bamford, D., Htc Corporation, 2010).
Every organisation have to get successes in the market. Without having the good
communication, proper information and effective knowledge company can not get the successes
in market. But the Tesco is the big company in market. They have already have get the successes
in the market so they have to maintain that successes and they are making the higher goals that
have to be achieved. Tesco also needed the good communication, effective information and
effective knowledge. This report shows how Tesco manages the both three and how they use it
for the betterment of the organisations. These are the basic need of any company or using the
company work. These three help in all three levels of the organisation. It help in getting the
growth of the company in the market. These three are use for the internal environment and in
external environment. In this report the sources of these three well be shown (Scalisi, J.F. and et.
al., 2010). Basically in this report well show how it important and it helps in getting the Tesco
growth.
TASK 1
1.1 Range of decision to be taken
There are three level of management in the organisation. In every big organisation have
these three level of management then Tesco also having these three level of management. The
three levels are
 Top level management: these level of management having the the leadership qualities.
This level have to see the change in the work. And they have to see the effective coaching
so that they have to take effective decision for the organisation.
 Middle level management: the basic work of the middle management is to manages the
people of the organisation and they have to bee motivated through there work so that
organisation well get the effective performance. They have to manages the department
and the teams of the peoples (Beaven, D.F., Virtualagility, Inc., 2012). And after that they
have to manages the individual and team performance for the organisation.

 Lower level management: in this the manager have to see the lower levels of workers.
And manages and maintain them. The manager have to give the appropriate coaching .
Manager have to see the emotional works in the organisation. Manager have to see the
problems in the lower level and manages it.
In the organisation there are different different level of management so there work is also
different, it is shown as before(Cooren, F., Taylor, J.R. and Van Every, E.J., 2013). So the
decision work well be the different for them at the every level of management. There are there
types of decision that have to bee taken in the Tesco. The different decisions are
 Strategic decision: These are decision that have to bee taken by the leaders and leaders
are in the top level then top level management well take the decision. In this decision the
strategy have been deicide of the Tesco and the strategy have to be implemented in the
market.
 tactical decision:It acts as mediator of the strategic decision and operational decision. In
this decision have to be taken for the market(Cooren, F., Taylor, J.R. and Van Every,
E.J., 2013), financial and production work and making the pat clear and set there goals
for perform. It is done for the short time period.
 operational decision: the manger have to decision on the operation work and production
work of the organisation. This is the lower part but it is very important part of the
organisation for managing it the decision have to bee taken. Manager also have to see the
need of production work.
1.2 Identifying the information and knowledge which seaports the decisions.
Further we have discuss the levels of management and decisions which have to bee taken
in the Tesco. For making the decisions there are the basic need of decision that are information
and knowledge. The information give the results of the environment on behalf of that decision
have to be taken and knowledge is been needed for making the decision and farther strategies for
the organisation. There are different information needed for different decisions. The different
knowledge have been needed for the different decisions these are
 information and knowledge for strategic decision: In the organisation top level well take
these decision so that they need the highly innovative mind and they have to think about
the innovative idea(E.R. and Vladutescu, S., 2015.). The information of the internal

production performance, competitor analysis and customer need is needed for taking the
strategic decisions.
 information and knowledge for tactical decision: this decision have to be taken by the
meddle level management(Scalisi, J.F. and et. al., 2010). They take all the information
about the the department and team performance then the manager have to be the
knowledge of management through that they have to set the goal for the organisations.
This both well help in taking the decision of goal and mission in the organisation.
 information and knowledge for operational decision: this decision have to be taken by the
lower level management. There manager have to be know the information about the
production work and the information about workers and there need for performing there
effective. Knowledge should bee needed of the production and operations work.
These information give the give the analysis of the situation of the organisation and it
well help in gating the strength and weaknesses of the organisation. When Tesco know there
strength and weakness then there well be easer to make the effective decision for the
organisation. But the information is not only needed. The knowledge should be there of making
the effective decision for the organisation growth. These are man thins which help in making the
organisation survive in the market because if the organisation well have appropriate information
and knowledge then they well make a batter decisions.
The information come from doing the research and search in external and internal
environment. Knowledge come by the humans mind and it comes by doing the study about the
management and leadership.
1.3 Different sources and uses of internal and external information for Tesco.
There are two type of environment of the organisation. First is internal environment and
second is external environment(E.R. and Vladutescu, S., 2015.). The internal environment means
the thing which is in side the are of the organisation boundaries they affect the organisation. The
external environment means the environment that affect the organisation or company and they do
not come under the boundary of the organisation. The internal factors are workers, machine,
plant and employees, and the eternal factors are customer, competitor, government and
transportations. When the analysis of these have been don they they give some results that results
are known as the information on behalf of that decision have to bee taken by company. If the
information is not there they how we can make the decisions. So information is very much

important. Information helps in getting the strength and weakness. It help in seating the
organisational, departmental and team goals. These information help in identifying the customers
need in the market. It helps getting the analyses of our competitors (Ferencová, M., 2012). The
information have been taken from the external and internal environment. The bot environment
information have to bee provided because if we don have external information then from we ell
make the strategy and if we don not have the external internal environment information then how
well make the the goal for the organisation. The information have to be calculated . These
information calculating sources are as follows:
 Financial statement: This is the report that make the full informations abut the
transactions of the company. The financial report of the year have to be makes for the all
the financial transaction of company in a year. That report well show the current stage of
the company. This report shows the losses or the profit that have come from the year.
This well help in getting the idea abut the work or the performance of the year. This
information well hell in making the decision for the organisational work.
 Census report: In the organisation there are so many sub branches it can be in country or
out side the country(Bamford, D., Htc Corporation, 2010). So manager have to take
information abut every branches in the organisation. This population have been
calculated. The information of population well help in making decision.
 Questionnaires: The company make the forms that have to bee fell from the human
being. That human beings are can be customer or employees, worker. In this form the
question have been written as per the situations. if they get filed then they well get the
show some result as per so many result thinking the average of that results. The
organisation well get the informations it well help in making the decision.
 sales coll report: the analysis of the sales of the product and serves have to be recorded
this well also become the the information to make the decisions.
1.4 Recommendation for improving the information
The data have to be collected that data manage in such a way that any body can read and
analysis that then data well become the information. The basic need of information is data
collection. If they do not have data then there should be no information(E.R. and Vladutescu, S.,
2015.). This data have to be collected in such a meaner so that there should be some information
that make the help in making the decision. So there focus have to be done in collection of data. If

the data well calculated then the information well give good impact. There are several method of
calculating the data(Bamford, D., Htc Corporation, 2010). This should be improved in the Tesco
so that Tesco can get the quality of data that make the quality of information. There are some
methods that have to be improves are as follows:
 Servery: This is the way by company well fit all they view abut the market. This is done
by getting the file of feedback form. This feed back form is filed by the human beanies
how have consumed the product of the company. Or there view can be get by the
questionnaire. At the and there should be so remark content. So it well give the customers
needs data. That fill be giving some information to the company.
 Customer service report: the feedback from shoe the satisfaction level of there by
consuming the product. Company have to provide some extra services like making of
customer relation. The feedback form well give the result that company is making the
relations with the customers or not good or it good. By this we well get the information
about the sales relationship if it is Strategy to improve personal networkingnot good
then company have to make it good.
 Sales record: Every organisation have to produce some product that have to be sale in to
the market. The product is made for full filing the need of the customer through that
company generate the profit. The product have to be sale to the customers. There records
of sealing the product provides the data(.Ferencová, M., 2012.). This data well help in
making the information abut the sales according to that records the company well deicide
the production of product and see how much marketing is needed for sealing the product
in the market.
 Product test records: In the organisation produce the some product for the customer
satisfaction. After making of that product that have to be tested. For the product the test
have bee done by choosing the randomly product. That work has been don by the quality
department this well provide the data to them. According to there quality test they have to
decide the quality and maintain it. The check of quality of product have been done by the
feedback of the customers also.

TASK 2
2.1 Identifying stakeholder for decision making
The person how have invested in the business is known as the stakeholder. The person
how have invested in the Tesco company then the it is Tesco stake holder (Cooren, F., Taylor,
J.R. and Van Every, E.J., 2013). This per can be any one like it can be creditor, debater,
government, employee,any other company owner and the the owners or top level of company.
The person can affected by the company because his some amount have been put in the Tesco
(.Ferencová, M., 2012). The stakeholder provides the financial helps to the company the stake
holders also affect the company. The some basis role of stakeholder in making the decisive that
are as follows:
Product development: It well help in getting the information about the product. The feedback
forms after providing the services then the feedback form have to bee given. This well help in
giving the information to the organisation about the product. If there is some problem in getting
the good review. This review will help in gating the product information through that we well be
dolloping the product. The stake holder gives the review and if he not satisfied with the product
then product have to be needed of develop.
Customer relationship: While sealing the product the product have been provided the extra
services to the customers. The delivery boy and the infrastructure are the main services provided
to the customer this well help in getting the more retention of the customers. If the stake holder
don not like the customers services then they make the decision for the change.
The stakeholder is the major pat of the Tesco in this the organisation have to see the
functions of the organisation(Cooren, F., Taylor, J.R. and Van Every, E.J., 2013). Then
stockholder give the there perception through the productions and they have to give the idea.
They can have the authority to say that they don like the product reseat the product because
stockholder provides the founds to the organisation. Then he have the rights to challenge the
decisions of the company. The stockholder can the employee of same company. The company
have to be work with the stakeholders. If the company well not give the good services to the
stakeholder then company well be not able to get more stakeholder.

2.2Making contact with the stakeholders and develop the business relationship
In the Tesco the there stake holders are some major parnt to organise the organisation. So
the company have to manage there stakeholders and they have bring some new stakeholder for
the company. These stakeholder can be any one. They can be the employee of Tesco,
government, creditor, debtor and the customer also. Any business man can be invest in Tesco so
they can bee also the debtor(E.R. and Vladutescu, S., 2015.). Company have to manages the
relationship between them and stakeholders. They have to be in touch with stakeholder. The
severe ways through which the company well be in touch with the stakeholders are as follows:
 Emails: the company well have convey the massages to the stakeholder by the mail on
the on the stake holder mail id.
 Phones: the phone by this we well inform by them by the calling them and send the
massages also on there phone numbers of the stakeholders.
 Latter: if the company do not have the the mail id or phone numbers then they have to
send the latter to there stakeholders address.
The company have to make good Strategy to improve personal networkingrelationship
with the stake holder of there. If they well not make the good relations then they well loosing
there stakeholder by there company. So they have to give best services to the stakeholders (Best,
A. and Holmes, B., 2010). The company have give every related to the company to there
stakeholders and give every updates to them then it well make the contact with the stakeholders.
This have to be very importantly because the stake holder have to retain by the company
2.3 Personnel networking in organisation
In the organisation there should be the good communication between the every one who
is the part of the organisation. This have to be manages by the manager of the organisation.
There should be three levels in the organisation one is top level second is middle level and third
level is lower level. In the top level the leaders and board of director has been sited(Cooren, F.,
Taylor, J.R. and Van Every, E.J., 2013. In the middle level employees and managers are been
sited. The lower level shows the workers.
There are two type of communication is done in the organisation one is horizontal
communication and second is vertical communication the vortical communication can be done
essay but it should be done in the effective manner so that lower level well not get the
demotivated through there work. But the horizontal level have been done in very lower level.

Strategy to improve personal networking The workers have to give there information about
there needs and the the massages have to convert to the top levels.
There are some media that have by that every one has been connected with each other.
Like any network that connect the every one here we can massage to another person directly.
This system helps to give the good communication in the organisation. In the company there are
so mane peoples the 80% is the the mail id. The 90% peoples in organisation they use the mail
but the network that company is providing that is used by every one so it is better tu use as
mobile or mails in the organisation (Best, A. and Holmes, B., 2010). It also make the relationship
between every one in the organisation. There communication is the big factor that make the
relationships with out having the communication we cant be able to make go relationship in the
organisation. If the lower level can convey there needs directly to the top level thin it well make
the healthy environment to the organisations. It also make the employees and works motivated
through there work and give effective performance. The personal network help in making the
change in the organisation. It also help in giving the updates to the stakeholders in the
organisation. This well also help in analysing the the information about the organisation(Jennex,
M.E. and Olfman, L., 2010). This network well help in making the decision and provide help in
implicating the decision that have to be taken by the top levels.
2.4. Company strategy to improve Personal networking
Personal Networking
A personal networking may be define as a set of people contact to identify an individual.
Personal networking is a group of caring, devoted people who are promise to create a
relationship with any other person in a sequence to support a given format of activities. Personal
network refers some question to an individual and group like who knows about you? What you
know about any other person? It is a personal interaction with other person and other group. IT
show the people network and tell about the quality to other person. All organizations refers
personal network and human resource manager always care about the relationship between two
or more person. Personal networking is very necessary in organisation. A person meet with
others and provide self information and get the information so there is a relation between both
person. It relationship help to improve own skills and knowledge(Von Krogh, G., 2012).
Strategy to improve personal networking

 Be Yourself- It is really important and it shows that what you are in real. A person have
to always show himself real. It necessary to organisation and their workers. It make a
relationship between organisation and all the people who are working in organisation. It
show the truthfulness of person. It create a original personality for all. Tesco company
can provide motivation training to their employee and make it better and helpful to
organisation. Tesco company use this strategy to build relationship, improve people
skills, improve knowledge and make a clear personality of a person.
 Follow up- Company want to grow their employee personal network, Company can give
the motivation classes. And training to their employee to increase the personal growth of
employee(Ferencová, M., 2012). Employee can make relationship with their superiors,
with their sub ordinates, with their college and all the outsiders of organisation. Follow
up strategy is as like to follow others and identify about them and tell them about own
self and about organisation. Its also helpful to improve communication with others.
 Set Goals- It is a strategy to improve yourself and improve personal network with others.
Company use that strategy and make understand to their employee about their personal
goals and organisation goal(Sengupta, S., 2011). TESCO company should communicate
with their employees and provide them individual goal to achieve(Bamford, D., Htc
Corporation, 2010). Company should focus on their employee mini goal and help them to
achieve that mini goal.
TASK 3
3.1 Communication process in organisation
Communication Process: Communication process may be define as sharing of ideas and logical
information between two person or organisation. Communication process work as a mediator
between two person. A person make understand their feelings to other via
communication(Ferencová, M., 2012.). Communication process include seven things to complete
communication between two person.
 Sender:- Sender send the message via any channel to other person. It is the first step of
communication process. It is a way to show own feelings to other in words or any other
way of communication. In this process communicator make plan the main subject topic
of communication.

 Encoding:- Encoding refers convert message in meaningful manner. It transform the
wording and make understandable any message.
 Message:- Message is a body part of communication. A sender send message and
receiver receive that particular message after the encoding of message. Message is a part
which help to understand sender words and what sender want form other. Without
message communication process will not complete.
 Selecting the medium:- Medium is the channel of sending message between two person
and group. Is is a way who help to receiver to meet with message(Sengupta, S., 2011). It
is very important part of communication process. The medium of communication may be
in written, posture, gesture etc.
 Receive the message by receiver:- A receiver receive the communication message form
the side of sender(Jennex, M.E. and Olfman, L., 2010). This message can be received by
receiver in form of hearing watching, listening and any other way.
 Decoding:- Decoding is the receiver's representation of the message of sender. Receiver
convert message in to thoughts and make communication message understandable.
Effective communication take place when sender or receiver are agree on single result of
communication.
 Feedback:- This is the last phase of effective communication process. Feedback clearly
define as receiver's response on senders message. It make communication effect able.
Feedback is the result of correct communication.
Company follow this process to improve communication and circulate a message in organisation.
TESCO online retailer organisation use that process to make effective communication in
organisation.
 Communication with customers:- Organisation make communication better with their
customers(Jennex, M.E. and Olfman, L., 2010). It is necessary to make customer
understand about product. TESCO is a retailer store if store keeper unable to make
customer understand about product so it is harmful to store and get loss.
 Communication With Producers:- Communication should be better with the
organisation producers. Producers are the manufacture and supplier if they are unable to
communicate message so producers are unable to do supply according to requirement
and need.