Effective Communication in Nursing Practice: A Literature Review

This literature review explores the critical role of communication in nursing practice, emphasizing its impact on patient outcomes and safety. It examines how effective communication, including cultural sensitivity, verbal and non-verbal cues, and active listening, contributes to improved patient satisfaction, teamwork, and care delivery. The review synthesizes research from 2015-2019, highlighting the importance of structured communication, addressing communication barriers, and incorporating patient and family needs. Key findings include the positive effects of clear communication on patient safety, the benefits of teamwork, and the significance of addressing patient and family concerns to improve overall healthcare experiences. The review references several studies that support these conclusions, reinforcing the importance of communication skills in nursing.

Communication
skills in nursing
practice SUBMITTED BY:

Literature Review:
 As stated by Gluyas (2015),
communication plays an effective
role in nursing practice
 Effective communication helps to
establish positive rapport with
patient
 Effective communication
enhances the quality of service
delivery and helps to acquire
positive patient outcome.

Results of literature review:
 As per Norouzinia et al. (2015),
communication barrier such as non-
consideration of cultural safety yields
poor healthcare outcome.
 Effective communication between care
professionals helps to improve patient
safety (Gluyas, 2015)
 Efficient communication between
nurses while handing over nursing
progress notes helps to acquire positive
patient outcome (Jensen et al., 2015)
 Consideration of cultural safety and
establishing positive therapeutic
relationship with the client improves
access to healthcare and yields positive
patient outcome (Gausvik et al., 2015)

Current knowledge about
communication:
 Effective communication helps reinforce
positive team work which helps to
acquire positive patient outcome and
promotes improved patient safety (Riley,
2015)
 Key elements of effective communication
includes, culture specific consideration,
appropriate use of verbal and non-verbal
gestures and ensuring clarity of the
communication process so as to ensure
patient expectations are met (Foronda et
al., 2016)
 Incorporating elements of active listening
and appropriate remediation of the
grievances of the patient’s family
members can help to improve the patient
satisfaction level.

Evaluation of results:
 The literature review that has
been conducted can be validated
by the consideration of the
sample size used in each
research paper.
 Further, the literature review
includes research papers
published between 2015-2019,
which indicates that only recent
published papers have been
integrated within the review and
this enhances the overall quality
of the literature review.

References:
Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in
healthcare: An integrative review. Nurse education in practice, 19, 36-40.
Gausvik, C., Lautar, A., Miller, L., Pallerla, H., & Schlaudecker, J. (2015). Structured nursing
communication on interdisciplinary acute care teams improves perceptions of safety,
efficiency, understanding of care plan and teamwork as well as job satisfaction. Journal
of multidisciplinary healthcare, 8, 33.
Gluyas, H. (2015). Effective communication and teamwork promotes patient
safety. Nursing Standard (2014+), 29(49), 50.
Jensen, L. R., Løvholt, A. P., Sørensen, I. R., Blüdnikow, A. M., Iversen, H. K., Hougaard,
A., ... & Forchhammer, H. B. (2015). Implementation of supported conversation for
communication between nursing staff and in-hospital patients with
aphasia. Aphasiology, 29(1), 57-80.
Norouzinia, R., Aghabarari, M., Shiri, M., Karimi, M., & Samami, E. (2016). Communication
barriers perceived by nurses and patients. Global journal of health science, 8(6), 65.
Riley, J. B. (2015). Communication in nursing. Elsevier Health Sciences.

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