Business Communication Report: Luxury Hotel in Sri Lanka

This report delves into the realm of business communication, specifically within the context of a luxury hotel and resort in Sri Lanka. It commences with an introduction to business communication, emphasizing its role in facilitating information exchange and achieving organizational goals. The core of the report addresses interdepartmental cooperation, highlighting the importance of effective communication in resolving conflicts and fostering a positive work environment. It examines various communication systems, including external and internal operational communication, and personal communication. The report also outlines key principles of effective communication, such as clarity and timeliness, crucial for the success of the hotel. Furthermore, it includes a self-assessment of the author's communication strengths and weaknesses. The report concludes by reiterating the significance of effective communication in achieving organizational objectives and fostering a productive workplace. References to academic journals and books are provided to support the analysis.

Business
Communication

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
Inter departmental cooperation...............................................................................................1
Principles of effective communication...................................................................................3
Own strengths and weaknesses in terms of communicating..................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Business communication is defined as the process which helps business in
communicating with other individuals. Business communication is a mode of exchanging and
transferring information from one department to another within the company so that they can
perform their activities in an effective manner. With the help of this, they can gain commercial
benefits at the competitive marketplace (Guffey and Loewy, 2012). The business communication
includes various aspects like brand management, marketing, advertising, corporate
communications, etc. the different methods of business communication are video conferencing,
web based communication, telephone meetings, presentations, reports, etc. the following report
consists of luxury hotel and resort established in Srilanka. This report will include basically two
questions recommendations for facilitating inter departmental cooperation. Also this file will
include barriers of communication faced by this resort in Srilanka and also strategy for
overcoming this problem.
TASK 2
Inter departmental cooperation
Every organisation has to fulfil several roles and responsibilities to meet the expectations
of customers and clients. The employees in luxury hotel the workers and employees are given
tasks and activities according to their skills and abilities. Communication among employees is
the key element that cab vanish conflicts and fights and helps in increasing the smooth
functioning of the company. Also a positive work culture is important in every company for
betterment of workers and operations of the company. In case of this luxury hotel and resort of
Srilanka it is important for this company to communicate with people and tell them about this
hotel's facilities. The main executive of the company make some initiatives for developing
effective communication in the work culture as this will help in solving many issues that occur in
the company. Communication is the key element to meet goals and objectives of the company in
less time (Robles, 2012). The different type of communication system which are helpful for
luxury resort and hotel are described below -
External operational communication: External communication is a process in which
information is transfer from one company to another party in order to perform their task in an
effective manner. Communication process or method is formal in order to maintain healthy and
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positive relationship between third party and company. In case of luxury hotel and resort of
Srilanka, this process of communication will aid the company in order to exchange relevant
information to other parties so that they will be able to through which organisational goals can be
easily meet. Some of the people who are included in this process are customers, suppliers,
government authorities and so on. In case of luxury hotel and resort of Srilanka is one of the
major benefit which aid the company in order to enhance the productivity of hotel.
Internal Operational Communication: It refers to a communication mode which takes
places in each and every organisation at various levels of the company. It is one of the easiest
method used by large number of organisations in order to transmit required information from one
department to another in an effective manner (Sharp and Brumberger, 2013). In this,
communication or transfer of information can be done with the help of telephonic calls, face to
face communication, meetings, speech and many more. In addition to this, transferring of
information as well as communication done by report, orders, letter and so on. With the help of
effective communication, staff members perform their task within given time period. Along with
this, communication can be done in various patterns which includes upward-downward as well
as horizontal & vertical conversation, thus with the aid of this information transferring methods
become faster, effective and easier. Along with this, it is the way which helps in decreasing
overall cost of the hotel in an effective manner. In case of luxury hotel and resort of Srilanka,
managers of the company should communicate their plans with their staff members before
developing any resorts in the adverse situation arise within the country.
Personal communication: It is the another method of communication system which will
aid the company in order accomplish organisational goal and objectives within the specific
period of time. It has also been said that it is one of the most important part of the company
which aid the overall organisation to keep themselves effective and productive for a long
duration of time period. Personal communication is not related with other operational plan but it
has been analysed that this method is one of the best as well as effective method of developing
positive behaviour among employees of the company (Waldeck and et. al., 2012). When it
comes to Hilton Resort Hotel, they are being really helpful with this form of communication
system because here authorised person can guide its subordinates that how they need to work
through which organisational goal can be accomplished easily. In case of luxury hotel and resort
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of Srilanka, managers of the company need to communicate adequate information to the staff
working within the hotel, so that they can perform their task effectively.
Principles of effective communication.
It has been said that there must be clear as well as understandable communication
between each and every person within the company so that they can achieve effective result in
order to gain competitive advantages. If within the organisation, information will be able to
transfer effectively they can enhance their performance which leads towards accomplishing the
goals of company. Some of these principles in regards of luxury hotel and resort of Srilanka are
as follows:
Principle of clarity: According to this function, it has been said that each and every
information must be effectively share with every person in an effective and clear manner. With
the help of this, company can maintain their relationship healthy and strong so that there must be
conflict free environment in the organisation. In addition to this, it is the method through which
luxury hotel and resort of Srilanka will be able to accomplish their goals in an effective manner.
Principle of time: While communicating any information it must be communicate on
time because timing plays huge role in the success of an organization (Smart, Witt and Scott,
2012). In case of luxury hotel and resort of Srilanka, managers of the resort must communicate
each and every information on time to their staff members so that they can perform their
assigned tasks effectively and on specific time period. This will aid them in order to attain large
number of opportunities as well as to gain competitive advantage at marketplace.
In the present context of luxury hotel and resort of Srilanka, each and every employee
must have proper knowledge about the principles of effective communication. Reason behind
this is that they will be able to attain organizational goals and objectives in an effective manner
and within the given period of time.
Own strengths and weaknesses in terms of communicating
With the aid of effective business communication company will be able to create positive
working atmosphere in order to achieve goals and objectives of the organization. Each and
every individual have their own way of communicating with other person. As an individual,
there are some weaknesses and strengths faced by me while communicating with other:
Strength: In my daily routine work activities it has been observed by me that I have very
effective speaking and convincing skills. Along with this, I am also very good in order to express
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my thoughts and views while influencing my friends and colleagues. In addition to this, it has
been identified that my oral skills help me during my business meetings in convincing other
people in an effective manner (Keyton and et. al., 2013). Usually, I use soft and polite way of
speaking in order to maintain positive working environment within the company. Therefore, it
will aid me in developing interpersonal relation with other individuals and reduce the chances of
disputes at work place.
Weaknesses: Along with my strengths there are some weaknesses which sometimes
influence my working activities. According to my opinions, as compared to my oral
communication my written skills are not much effective. As a result it will minimize my growth
chances at the competitive marketplace. In addition to this, my written statements sometimes
create confusion for the reader and he is not be able to understand my actual intentions. Along
with this, my typical terminology is hard to understand by the reader and generate mis
communication.
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CONCLUSION
As per the above stated report, it has been identified that effective communication helps
the overall organisation in order perform their task within given time period. In addition to this, it
has also been analysed that it is one of the most important element which need to be considered
by each and every organisation. Reason behind this is that they with the aid of effective
communication mode, managers of the company transfer relevant and required information to
the employees while performing their task in proper manner. In addition to this, in every
organisation there are different departments which are interrelated with each other, so there must
be effective communication between each and every department of the company. Along with
this, it has also been examined that there are various barriers in communication system which
develop problems and issue within the communication.
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REFERENCES
Books & Journals
Bovee and Courtland, 2012. Business Communication Today, 10/e. Pearson Education India.
Guffey, M. E. and Loewy, D., 2012. Essentials of business communication. Cengage Learning.
Robles, M. M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly. 75(4). pp.453-465.
Sharp, M. R. and Brumberger, E. R., 2013. Business communication curricula today: Revisiting
the top 50 undergraduate business schools. Business Communication Quarterly. 76(1).
pp.5-27.
Waldeck, J., Durante, C., Helmuth, B. and Marcia, B., 2012. Communication in a changing
world: Contemporary perspectives on business communication competence. Journal of
Education for Business. 87(4). pp.230-240.
Smart, K. L., Witt, C. and Scott, J. P., 2012. Toward learner-centered teaching: An inductive
approach. Business Communication Quarterly. 75(4). pp.392-403.
Keyton, J., and et. al., 2013. Investigating verbal workplace communication behaviors. The
Journal of Business Communication (1973). 50(2). pp.152-169.
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