Communication for Managers: Characteristics and Language Learning

This report examines the crucial role of communication for managers, highlighting its importance in building relationships with clients and employees. It delves into the key characteristics of effective business messages, including courteousness, conciseness, correctness, clarity, and concreteness. The report emphasizes the value of learning native languages for managers to enhance their ability to connect with clients and understand global business scenarios. Additionally, it outlines different techniques for paragraph development, such as narration, description, process, classification, and illustration. The study concludes that effective communication is essential for organizational success and provides insights into how managers can improve their communication skills and expand their business operations. You can find this and other past papers on Desklib, the platform providing AI-powered study tools for students.

Running head: COMMUNICATION FOR MANAGERS
Communication for managers
Name of the Student:
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Table of Contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................2
Conclusion.......................................................................................................................................6
References:......................................................................................................................................7

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Introduction
This study focusses on communication for managers. In accordance with the opinion of
Abbasi & Noori (2016), good communication skills are required for managers because it will aid
them in strengthening their relationship with the clients. As opined by Quirke (2017), effective
interpersonal skills help the managers of the companies to form a strong relationship with the
employees. In this particular study, different characteristics of the business messages are
explained in a precise manner. Besides, the importance of learning native languages is covered in
this particular study. Apart from this, this study sheds light on different techniques for
developing paragraphs are briefly described here.
Discussion
There are different characteristics of business communication such as Courteousness as
well Conversational tone, conciseness and, Correctness as well as Accuracy. In addition to this,
clarity as well as precision and Concreteness are the other characteristics of business messages.
Courteousness and Conversational tone:
In the opinion of Linder & Sperber (2017), it is very important for the managers to
maintain courteousness as well as conversational tone at the time of interacting with the clients.
In other words, the managers should strive hard to maintain a casual as well as pleasant tone
while they are communicating with other individuals. According to Hynes & Veltsos, (2018).
The friendly and pleasant tone will serve the purpose of business communication. In this context,
it can be stated that usage of words as well as phrases like “please”, “sincerely “and “best regards
“will enhance the effectiveness of business message.

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Conciseness
From the perspective of Chaudhry (2016), conciseness is one of the significant aspect of
business interaction. Bücker et al., (2014) commented that by eradicating irrelevant words and
maintaining a politeness at the time of communicating, it is possible for the managers to express
their innovative ideas and concerns in front of other individuals. As opined by Lundmark et al.,
(2017), it is very important for the managers working at organizations to avoid using the lengthy
expressions as well as repetitive content thereby increasing the effectiveness of the business
message. In addition to this, it is the responsibility of the managers to avoid using the run-on-
sentences while they were interacting with other individuals.
Correctness and Accuracy:
It is required for the managers to maintain correctness and accuracy while they are
communicating with the individual. It is essential for the managers to use correct spelling, or
pronunciation of the recipient at the time of sending emails to the respective individual. It is also
required for the managers to use proper punctuation and grammar at the time of written
communication. From the perspective of Yildiz, (2017), the managers should proofread entire
content including the details of recipient, and details of the information before it is sent to the
recipient. In this way, it is possible for the organizational managers to maintain correctness as
well as accuracy at the time of written as well as verbal communication.
Clarity and Precision:
Clarity as well as precision is considered as an important element of the message. It is
essential for the managers working at different business firms to maintain clarity throughout the

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business communication. In the opinion of Ravazzani (2016), the business objectives should be
clearly communicated by the managers to its stakeholders without using long sentences and
business jargons. It has been observed that the usage of familiar terms increases the fruitfulness
of the business message. Apart from this, the managers should not use technical terms while they
are interacting with other individuals.
Concreteness:
Concreate is considered as an essential element of the business message. In accordance
with Lundmark et al., (2017), the managers should create a concrete content for their clients in
order to increase the efficacy of business messages. The main purpose is to make the clients
understand the meaning of the content. Abbasi & Noori (2016), commented that by using
actionable verbs and facts as well as figures, it is possible for the mangers to create a concrete
content for their customers. In addition to this, Abbasi & Noori (2016), concrete language and
vivid descriptions would be used in the content for evoking interest among the clients.
In accordance with the opinion of Yildiz, (2017), it is very essential for the managers
working at business firms to learn native language before they start doing business in that
particular area. By learning certain phrases, it is possible for the managers working at different
companies to deal with daily business as well as social situations. From the perspective of Quirke
(2017), it becomes easier for the manager to connect with its clients if they learn native
languages as well as phrases of the foreign country. It has been observed that before doing
business in a foreign nation, it is required for the managers to learn native language along with
phrases because it will help them to know the culture and traditions of the respective clients
thereby enabling them to identify themselves with the feelings, thoughts and desires of the
customers. In other words, Bücker et al., (2014) commented that by learning native languages, it

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is possible for the managers to retain their customers for a long time. From the perspective of
Linder & Sperber (2017), managers should learn native languages in order to gain an insight on
the global business scenario. This approach will aid the managers to expand the business
operations in other nations. It has been observed that management need to learn native languages
in order to communicate with bilingual and multilingual employees. In this regard, it can be
stated that learning native languages aids the organisational managers to retain its existing
workforce for a prolonged period (Quirke, 2017)). It has been observed that managers should
learn basic phrases along with wordings in order to cope with changing business scenarios
occurring at the foreign nation.
According to Linder & Sperber (2017), there are various ways by which a paragraph can
be developed such as narration, description, process, classification as well as illustration.
Narration:
A paragraph can be developed through telling the events in a chronological order right
from the beginning until the end. Kirillov et al., (2015) commented that narration is used when
there is need for gaining knowledge on the historical events.
Description:
In case of description, specific details regarding the topic are given by managers of
different companies. In accordance with the opinion of Yildiz, (2017), companies depends on the
information provided to them by the managers.
Process:

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It is a useful technique when there is a requirement of explaining the
functioning the item. It is an effective technique when there is need to explain the recreation of a
particular outcome.
Classification:
In case of classification, separation of different sections of the topics into the groups
takes place and also arrangement of these sections takes place through logical classifications.
Illustration:
By giving rational ideas and instances, it is possible to develop a paragraph by the
managers of companies.
Conclusion
Therefore, it can be concluded that effective business messages help the managers to
establish a strong bonding with its employees and customers. Effective business messages
enhance the productivity and profitability of the respective business organizations.
Courteousness and conversational tone, conciseness, correctness and accuracy, clarity and
precision and concreteness are some of the common characteristics of business message and the
proper implication of these characteristics will increase the fruitfulness of the business
communication. Learning native language will help the managers to become successful in
expanding business operations in a foreign country.

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References:
Bücker, J. J., Furrer, O., Poutsma, E., & Buyens, D. (2014). The impact of cultural intelligence
on communication effectiveness, job satisfaction and anxiety for Chinese host country
managers working for foreign multinationals. The International Journal of Human
Resource Management, 25(14), 2068-2087.
Chaudhri, V. (2016). Corporate social responsibility and the communication imperative:
Perspectives from CSR managers. International Journal of Business
Communication, 53(4), 419-442.
Hynes, G. E., & Veltsos, J. R. (2018). Managerial communication: Strategies and applications.
SAGE Publications.
Kirillov, A. V., Tanatova, D. K., Vinichenko, M. V., & Makushkin, S. A. (2015). Theory and
practice of time-management in education. Asian Social Science, 11(19), 193.
Linder, C., & Sperber, S. (2017). If What You Want is not What You Get: A Communication‐
Based Approach to Top Managers' Intended Firm Creativity and Employees' Failure to
Deliver. European Management Review, 14(3), 227-246.
Lundmark, C., Andersson, K., Sandström, A., & Laikre, L. (2017). Effectiveness of short-term
knowledge communication on Baltic Sea marine genetic biodiversity to public
managers. Regional Environmental Change, 17(3), 841-849.
Quirke, B. (2017). Making the connections: using internal communication to turn strategy into
action. Routledge.

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Quirke, B., (2017). Making the connections: using internal communication to turn strategy into
action. Abingdon: Routledge.
Ravazzani, S. (2016). Exploring internal crisis communication in multicultural environments: A
study among Danish managers. Corporate Communications: An International
Journal, 21(1), 73-88.
Yildiz, A. K. (2017). Effective communication skills to manage the library: relations between
managers and librarians. Qualitative and Quantitative Methods in Libraries, 1(2), 141-
153.