Advanced Communication in English: Comparing Communication Methods

This assignment, titled "Communicating in person or face-to-face versus communicating electronically," compares and contrasts electronic communication (text, email, etc.) with in-person methods. The student argues that electronic communication is superior due to its time optimization and error reduction across multiple sectors. The assignment provides examples from the business sector, highlighting the use of electronic mediums for cross-border operations and remote employees. It also explores electronic communication's role in retail for customer service and in education for distance learning. The student acknowledges the limitations of electronic communication, such as the lack of emotional cues, but emphasizes its advantages in terms of efficiency and accessibility. The assignment concludes that electronic mediums are essential in the modern world, citing developments like emojis and emoticons to convey emotions effectively, and includes references to support the arguments.

Running head: ADVANCED COMMUNICATION IN ENGLISH
Advanced Communication
Name of the Student:
Name of the University:
Author’s Note:

2ADVANCED COMMUNICATION IN ENGLISH
Title: Communicating in person or face-to-face versus communicating
electronically by text, direct message, email, and so on.
Introduction:
Background: There is an opinion among all that Communicating in person or face-to-face is
better than electronic communication as it helps in adding the personal touch to the conversation
and there is no uncertainty in the transmission of messages across.
Thesis: Contrary to this, I believe that electronic communication mediums are being developed
technologically and can be used for conveying messages in time optimizing and error-free
manner across multiple sectors and therefore are better suited than face to face communication
mediums.
Example 1-Electronic communication finds a great application in business sectors
In the modern-day scenario, it has been seen that the business sectors are developing
rapidly. To stay in the context of the Global Economy, all the organizations have to work on a
cross border basis. In other words, they have to ensure that their organizations are having a wide
scale of employees from all around the world. It is for this reason that they are trying their level
best to work with the remote employees. To work with remote employees, they have to use
mediums like emails, texts, zoom duo meeting applications, and others. In contrary to this Liu
and Yang (2016), has argued that there is always a fear of disruptions in the internet
connections. Due to this connection issue face to face communication is always easier and also
convenient. Ion face to face communication meetings, all the information can be conveyed
directly and there is no fear about the meeting getting dropped or interrupted in the midst of the
situation.

3ADVANCED COMMUNICATION IN ENGLISH
These electronic mediums are highly useful as they help in getting the message across all
the recipients in a very fast and also time optimizing manner. Employees who are working for
home are also connected with their office and team via these mediums (Midor, 2019).

4ADVANCED COMMUNICATION IN ENGLISH
Example 2-Electronic communications mediums are used in the retail sectors and all other
secretors for customer dealing.
All the companies in the modern-day scenario have to work based on their customer
needs and demands. In other words to survive the hard and rapidly developing competition of the
modern-day scenario, all the organizations have to keep in mind the changes or shifts that are
coming in their needs and preferences of their customers (Alruwais, Wills & Wald, 2018). To
work as per the same, they have to stay connected and give an uninterrupted customer service on
a 24*7 hour basis. The customer care executives use the electronically smart mediums to stay
connected with the customers and also to listen to their complaints. To be able to stay active and
also give timely solutions to the customers, the customer care representatives use platforms like
instant chat messages, Facebook chat options, and WhatsApp options. These ate the modern
electronically developed communication platforms that are helping the business sectors and the
MNCs or the retail sectors to stay in proper connection with their customers. It can be said that
digital communication systems are helping to connect the world. However, Rubtcova and
Pavenkov (2017) argued against this context saying that in digital communication one cannot
add the emotions. In other words, the body language and the tone of voice or the associated
emotions are missing. To ensure that the receivers ate able to understand the emotions, it is
essential to use the face to face conversation methods so that there is no lack of understating or
transparency (Al-Jumaili et al., 2017). However, it must be noted in a similar context that there is
the chance of forgetting some essential details while one is communicating face to face. In other
words, there is a chance that some written documents might get misplaced. However in case of
the digital communication, people will always be able to convey their messages along with the

5ADVANCED COMMUNICATION IN ENGLISH
intended idea and by using all the details as they will be stored in their laptops or pen drives and
can easily be used while passing on the actual message (Selinger, 2016).
Example 3-Electronic communication systems have also made distance learning easier
for students and working professions. It is with the help of online study guides available on cloud
computing sites and moodles that the working professionals can pursue distance learning
professional courses. Many students who are working part-time basis can also use the electronic
applications and the electronic communication mediums to study, seal for exams and also stay in
proper communication with their teachers and other batch mates.
Conclusion
Therefore it can be concluded that in the modern-day scenario it is essential to use the
electronic mediums of communication so that there is no hindrance. There are also several new
developments taking place in the field of electronic communications like the emojis and other
emoticons to show the feelings and the associated emotions. This is useful both in terms of
personal and also in terms of conveying professional messages.

6ADVANCED COMMUNICATION IN ENGLISH
References
Al-Jumaili, A. A., Al-Rekabi, M. D., Alsawad, O. S., Allela, O. Q., Carnahan, R., Saaed, H., ...
& Sorofman, B. (2017). Exploring electronic communication modes between Iraqi
faculty and students of pharmacy schools using the technology acceptance
model. American journal of pharmaceutical education, 81(5).
Alruwais, N., Wills, G., & Wald, M. (2018). Advantages and challenges of using e-
assessment. International Journal of Information and Education Technology, 8(1), 34-37.
Li, X. B., Gao, Y. J., Wang, Y., Zhan, F., Zhang, X. Y., Kong, Q. Y., ... & Tao, Y. (2017). Self-
assembled framework enhances electronic communication of ultrasmall-sized
nanoparticles for exceptional solar hydrogen evolution. Journal of the American
Chemical Society, 139(13), 4789-4796.
Liu, D., & Yang, C. C. (2016). Media niche of electronic communication channels in friendship:
A meta-analysis. Journal of Computer-Mediated Communication, 21(6), 451-466.
Midor, K. (2019). New technologies and quality of customer service–case
study. Multidisciplinary Aspects of Production Engineering, 2(1), 548-558.
Rubtcova, M., & Pavenkov, O. (2017, November). Emotional Burnout as the Result of Using of
Electronic Communication in Russian PR-Agencies. In 19th International Conference on
Behavioural and Cognitive Therapies (ICBCT).
Selinger, M. (2016). Learning to teach at a distance: exploring the role of electronic. Information
Technology: Supporting change through teacher education, 334.