Effective Communication Skills in the Business Environment

This report delves into the crucial role of communication skills in the business environment. It starts by defining communication and then explores various communication theories and models, including Shannon's and Berlo's models. The report further examines different communication methods, categorizing them into formal and informal types, such as meetings, conference calls, email, hallway conversations, and lunch meetings. The document concludes by emphasizing the importance of effective communication for conveying information and data efficiently. The report references several academic sources to support its claims, providing a comprehensive overview of communication principles in a business context.

Task 1
Communication
Skills for Business

Table of Contents
• Introduction
• Communication Theory
• Communication Models
• Communication Methods
• Conclusion
• Reference

Introduction
Communication is an important and crucial
element which help in building healthy relati
ons with the employees working in an organ
isation. Having good communication skills h
elp in describing roles and responsibilities in
an understanding manner so that the employ
ees can easily perform allotted task in an eff
ective and efficient manner.

Communication theory
Communication is the process of exchanging
information, idea, emotions into words in
such a way that will help in receiver in
understanding the message in same
meaning as the sender want to send.

Communication Models
Model of communication is considered as an
effective model which help in examining the
human communication process.
Different communication model:
 Shannon's Model
 Berlo's model

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Shannon's Model: It is considered as an earliest models of communications
which are adopted by Shannon. It includes various type of communication
models that are helpful in respective fields.

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Berlo's model: It is also an effective model of communication
which analysed the relationship among sender and receiver. Acc
ording to this model, message are converted into accurate and m
eaningful form.

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Types of communication systems:
 Voice over internet protocol
 PBX phone system
 Video conferencing:

Communication Methods
Formal method of communication:
 Meeting
 Conference calls
 Email
Informal method of communication:
 Hallway conversation
 Lunch meeting

Conclusion
From the above mentioned report, it can be conclud
ed that communication skills is important and ess
ential for the individual to communicate all infor
mation and data in an effective and quick manner

Reference
Dansieh, S. A. , 2011. SMS texting and its potential impac
ts on students’ written communication skills. Internat
ional Journal of English Linguistics, 1(2), p.222.
Guffey, M. E. and Loewy, D., 2010. Business communica
tion: Process and product. Cengage Learning.
Jackson, D. , 2014. Business graduate performance in oral
communication skills and strategies for improvement.
The International Journal of Management Education.
12(1). pp.22-34.

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