This report provides an overview of professional skills essential for management, focusing on communication and negotiation. It defines communication, explores verbal and non-verbal types, and discusses their application in the workplace. The report identifies different communicator types, emphasizing the impact of assertive communication and skills for effective communication, including listening and understanding non-verbal cues. It addresses barriers to communication, such as language and lack of interest, and highlights the importance of emotional intelligence. The report further examines negotiation, distinguishing between distributive and integrative approaches, and identifies essential negotiation skills like effective speaking and decision-making. It also covers personal influence, outlining skills like assertiveness, self-awareness, and communication needed to influence others' behavior. The second part touches upon mitigating poor productivity through conflict management and coaching techniques to enhance workforce performance, concluding with the importance of these skills in a professional setting. Desklib offers this document, along with many others, to assist students in their studies.