Communication and Negotiation Skills Assignment: SBS MBA/MSc Report

This report presents a comprehensive analysis of communication and negotiation skills within an organizational context, addressing two assessments. Assessment 1 examines communication barriers faced by a company manager, including language, age, cultural, non-verbal, and emotional barriers. It then proposes solutions such as signboards, cultural awareness, and emotional control. The assessment also explores the importance of Standard Operating Procedures (SOPs) and suggests implementing SOPs for new employee orientation and hygiene. Furthermore, it details strategies to motivate employees through speeches and benchmarking. Assessment 2 analyzes a case study involving a labor management contract and a strike, evaluating the fairness of actions taken by both the management and the government. It discusses the ethical considerations and faults in the case, offering alternative approaches based on communication and negotiation to resolve conflicts and avoid penalties. The report provides a detailed overview of the issues, solutions, and ethical considerations related to effective communication and negotiation in the workplace.

Running head: Communication and Negotiation Skills
Communication and Negotiation Skills
Name of the Student
Name of the University
Author Note

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Communication and Negotiation Skills
Table of Contents
Assessment 1..............................................................................................................................4
Question No 1........................................................................................................................4
Question No 2........................................................................................................................5
Question No 3........................................................................................................................5
Question No 4........................................................................................................................6
Assessment 2..............................................................................................................................6
Question No 1........................................................................................................................6
Question No 2........................................................................................................................7
Question No 3........................................................................................................................7
Question No 4........................................................................................................................7
Reference and Bibliography.......................................................................................................9

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Communication and Negotiation Skills

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Communication and Negotiation Skills
Assessment 1
Question No 1
Communication is most important part for any organization as if there will be no
proper amount of communication than the company will not able to carry its business
operation properly and effectively (Bedwell, Fiore and Salas 2014). As per the given case of
Barry it can be seen that it does not able to communicate properly with the employees. The
barrier which Barry faces shown below:
1. Language Barrier – The main barrier which Barry faces is language barrier as most
of the company employee does not able to speak in English, so it become hard for
Barry to communicate properly with employees as it does not able to make them
understand about the information which it wanted to give to them.
2. Age Barrier – The company is having vast employee so each category of age is
having different communication skills so to convey message as per each categories is
very hard for Barry so this serve as a barrier in communication in the same.
3. Cultural Barrier – Each person belong from different culture so they have different
concept of keeping the food save so to overcome the dame by Barry will be hard as to
make them all follow a single rule of keeping food safe is very hard so it become
barrier in the same.
4. Non-Verbal Communication – As Barry is not able to keep a proper personal care so
this gives employee an message that it does not care about the cleanliness so as a
result the employee of the company re not able to give proper amount of care in
regards of keeping the food safe.

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5. Emotional Barrier – This also effect the person behaviour upon the company
activities as Barry come up with bad mood so as a result it keep up the same mood
whole day as a result it make a communication gap in the company.
Question No 2
The solution which Barry can take to overcome the barrier shown below:
1. Language Barrier – The primary barrier is language so to overcome the same Barry
should able to make some board in signs so that each employee is able to understand
the same and also it can able to make basic learning for English so that each employee
is able to understand the language.
2. Age Barrier – Barry should overcome this barrier is by adopting the method which is
been familiar by each categories so that it able to communicate with them properly
and easily.
3. Cultural Barrier – Barry should able to learn or know about the different culture
value which the employee is having in regards of food and able to implement the
same in company activities.
4. Non-Verbal Barrier – It should able to go for haircut and other necessary stuff so
that it able to get the employee know that it is the one who like more of cleanliness so
this will convey a message and able to implement the same in business activities.
5. Emotional Barrier – Barry should able to control its emotion before going in
business as if it is able to control upon the business activities with a clear mind and
not with a negative mind.
Question No 3
Standard Operating Procedures is the framework which the company have to make in
order to run business smoothly and effectively. It show the different rules and regulation

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Communication and Negotiation Skills
which the employee have to follow so that then company is able to reach its goals and
objective easily (Berkenkotter and Huckin 2016). As per the case the Barry should make
different rules and regulation so that the employee is able to make sure they follow all the
rules while carrying business activities.
Firstly it should make New Employee Orientation (SOP) as in busy day it does not let
new people training and directly send them to kitchen so it should make a framework as
without training no one will be allowed to carry business activities. Secondly it should make
a SOP of Employees Health and Personal Hygiene which will help Barry to keep more
cleanliness in the company and able to make them keep the food safe and secure as per the
rules and regulation.
Question No 4
The steps which can be taken by Barry to motivate employee are shown below:
1. Speech – It should motivate the employee by giving them speech as it should
encourage the employee to work more hard in the company, by increasing the
communication with them also help Barry to motivate the employee work more
effectively in the company.
2. Benchmarking – Barry should bale to set a benchmark for employee and let them to
know about the same as if they have a role model and to become the same they will
automatically able to work hard and able to reach Barry expectation.
Assessment 2
Question No 1
As per the given case it can see that Robert Poli have done many attempt so that it
able to make Federal Aviation Authority in regards of labour management contract but it does
not able make it pass. So as a result it forced PATCO to go on a strike which was not fair as

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they have the contract with FAA that any strike is done will be consider as illegal so it will
not be consider as unfair and should not be done by them.
Question No 2
The government have taken initiative as by removing every individual by its post
cannot be consider fair as it must have to talk first with the employee in regards of their
problem, as what are the problem which they are facing and able to make sure it able to find
the ways to clear all the problems which they are facing in the same. The decision which the
government is not appropriate as it will be very harsh by them to charge such penalty as well
as letting them go from their post as if all teh employee will be removed than it will directly
affect the company financial position as well as it will affect the company activities.
Question No 3
As per the case it can be said that Robert Poli is able to go for the pass of the new
labour management contract but it not able to make it up so as a result it asked PATCO to go
for strike which was not at all ethically as the fault which can be seen in the case is of the
Robertb Poli as it was not ethically as it should not revoke them to go for a illegal strike as
due to it able to get all the employee their job as well as it let them to go for huge amount of
penalty which was needed if they did not able go for strike. So the fault was of Robert Poli.
Question No 4
As per the case from the view point of Robert Poli it can be said that the steps which
was taken by it was not correct and was totally unethically so it should check the proposal
which was to be imposed by it in the company as it should ask FAA that what are the
problem which the company is able to face in regards of the proposal and able to change the
same so that it can be easily passed by the PATCO. So this will also help them to get

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approval of the proposed proposal as well it will able to save the people job and also it will
help them avoid all the penalty which is been imposed in current situation.
As per the government point of view is consider it also become very harsh by taking
off the employees from the job as it took their job as well as it also charged huge penalty on
the same. So as per my situation it can be said that it should have a proper communication
with the employee that will help it to know about what are their proper need and as per their
need it can able to get the solution. As if it done proper communication with the employee
than it will able to solve their situation and even if it happen that the government is not able
to communicate and able to solve their problem than it should give them a proper warning as
they should not come up with such strike in future and charge a small penalty so that they get
a clear message upon that if they did anything like this again, than it have to go for huge
damages as well as it can also come up on this job, so this will help the government to clear
all the strike as well it able to keep a their job so this will also keep the business activities run
smoothly and effectively.

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Reference and Bibliography
Bedwell, W.L., Fiore, S.M. and Salas, E., 2014. Developing the future workforce: An
approach for integrating interpersonal skills into the MBA classroom. Academy of
Management Learning & Education, 13(2), pp.171-186.
Berkenkotter, C. and Huckin, T.N., 2016. Genre knowledge in disciplinary communication:
Cognition/culture/power. Routledge.
de Carvalho, M.M., 2014. An investigation of the role of communication in IT
projects. International Journal of Operations & Production Management.
Debortoli, S., Müller, O. and vom Brocke, J., 2014. Comparing business intelligence and big
data skills. Business & Information Systems Engineering, 6(5), pp.289-300.
Hesselbarth, C. and Schaltegger, S., 2014. Educating change agents for sustainability–
learnings from the first sustainability management master of business administration. Journal
of cleaner production, 62, pp.24-36.
Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers and
best practice. Studies in Higher Education, 40(2), pp.350-367.
Lewis, L., 2019. Organizational change: Creating change through strategic communication.
John Wiley & Sons.
Reinsch Jr, N.L. and Gardner, J.A., 2014. Do communication abilities affect promotion
decisions? Some data from the c-suite. Journal of Business and Technical
communication, 28(1), pp.31-57.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer,
Berlin, Heidelberg.

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Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital
Marketer Model for the communication industries. International Journal of Information
Management, 34(2), pp.65-73.
Saunier, J., Balbo, F. and Pinson, S., 2014. A formal model of communication and context
awareness in multiagent systems. Journal of Logic, Language and Information, 23(2),
pp.219-247.
Van Eemeren, F.H. and Grootendorst, R., 2016. Argumentation, communication, and
fallacies: A pragma-dialectical perspective. Routledge.