Nursing Assignment 7: Communication Strategies in Healthcare Settings

This nursing assignment addresses critical aspects of communication within healthcare settings. It begins by defining the purpose of social media policies and the eight principles of the Australian open disclosure framework. The assignment then explores essential nurse qualities such as confidentiality, trust, and self-reflection, emphasizing their role in fostering effective patient care. It covers communication methods with colleagues and clients, including technology and workplace policies. Factors facilitating and hindering patient communication are identified, along with important communication techniques such as interviewing, active listening, and conflict resolution. The assignment also outlines documentation needed during clinical handovers, core standards for nurses supporting people with disabilities, and strategies for communicating with patients experiencing sensory loss. Finally, the assignment provides medical terminology and principles of documentation.

Nursing Assignment 1
Nursing Assignment
Student:
Institution:
Course:
Instructor:
Date:

Nursing Assignment 2
Nursing assignment
Q1. Purpose of social media policy
The aim of the social media policy is to make all the health practitioners understand
obligations when they are using the social media (Hao and Gao, 2017)
Q2. The eight principles of Australian open disclosure framework
These principles involve opens and timely communication, acknowledgement, apology,
helping and meeting the needs and expectations of the patient, their members of the family and
their carers, addressing the needs and expectations of people offering health care, incorporated
clinical risk management and improvement of the systems, good governance and confidentiality
(McLennan et al., 2016).
Q3. Important of nurse qualities
a. Confidentiality
It is important for nurses in order to keep secret all the information of the patient unless
consent to release such information is provided by the patient (McLennan et al., 2016).
b. Trust
It is significant value because it supports nurses to offer the best care and also the best outcomes
(McLennan et al., 2016).
c. Self-reflection
It assists the nurse to improve the outcome and deal with the issues in health care in a better
manner (McLennan et al., 2016).

Nursing Assignment 3
d. Social conversation
Assist the nurse to interact with patients and even with their colleagues and solve the matter at
hand (McLennan et al., 2016).
e. Therapeutic environment
It ensures respect, mutual trust, being sensitive to others and self and assisting with patient’s
gratification psychological and physical needs via skills of the nurse (McLennan et al., 2016).
Q4. Communication with colleague/ clients
a. The technologies which can be used to communicate with clients or colleague are;
i. Emails- used when sending messages,
ii. Skype- using video links to communicate with someone who is far.
iii. WhatsApp-used in texting calls and sharing videos.
Facebook and twitter- used in sending texts
b. The workplace policies to adhere when communicating involves confidentiality policy
which ensures that privacy is adhered, social media policy which assist all the health
practitioners understand obligations when they are using the social media and grievance
policy which assist the assist health practitioners to maintain harmony while
communicating.
Q5. Factors that:
a. Facilitate communication with patient include active listening, articulation, better
condition of the patient, ability to respond questions (Bélanger et al., 2017)

Nursing Assignment 4
b. Hinder communication with patient or client include inability to respond to questions,
poor listening skills, worse conditions of the patient, speech difficulties, hearing
impairment, bad moods, taboos (Bélanger et al., 2017)
Q 6. Importance of communication techniques
a. Interviewing technique is important as information is collected via face to face contact
and also it allows to access the interviewer at all levels. Also, it assists into asses
qualitative facts in form of ideas and beliefs (Kourkouta and Papathanasiou, 2014)
b. Active listening is important kit earns trust and respect of the clients, it assists in
comprehending issues and formulate better solutions. It can also assist to defuse conflict
c. Conflict resolution is significant in communication because it assists in ending arising
issues in communication and building amicable environment. It also assist in uniting the
warring parties (Kourkouta and Papathanasiou, 2014
d. Interpersonal skills- it assists in knowing how to deal with others, fosters effective
communication, maintains personal relationships and increases client’s satisfaction.
e. Negotiating solution. It is an approach to productive decision-making and the significant
to conflict avoidance (Kourkouta and Papathanasiou, 2014)
f. Group dynamics- it offers better performance and solutions to the problem due to the
presence of positive thinkers. The group can influence the thoughts of its members
(Kourkouta and Papathanasiou, 2014)
g. Access and use of interpreters- fosters effective communication, equity and
administrative decision making(Kourkouta and Papathanasiou, 2014)

Nursing Assignment 5
7. The documentation needed during the clinical hand over are letters of referral and transfer and
discharge.
8. The core standards for nurses who support people with disability
a. Communication behavior support for nurse practice-It is meant to raise the complications
which nurses faces when they are working daily and guides nurses when working with
people with disability in order to promote consistent and efficient best practice. (Riley
2015).
b. Communication behavior support appraisal is used to facilitate nurse’s knowledge and
skills in elucidating how to develop communication and behaviour support skills that can
expressively improve the outcome of people with disability (Riley 2015).
9. How I will communicate with patient with sensory loss
I will ensures the hearing device is well fitted, I will not shout or over-exaggerate words, I will
speak clearly and slightly slower, I will introduce myself for the patient to gain attention, I will
use reference when communicating to facilitate clarity and finally I will ensure there is good
lighting in the room to enable him or her to see well (Vreeken et al., 2013)
10 .Principles of open disclosure
a. Open and timely communication- I will ensure that I provide information to the patients
and family if anything wrong goes wrong (McLennan et al., 2016).
b. Apology- I will express my apology to patient and family upon any harm (McLennan et al.,
2016).
c. Confidentiality. I will uphold patient and clinician privacy (McLennan et al., 2016).

Nursing Assignment 6
11 Medical terminologies
term How to express
ana- again
enter/o front
- acoustic/o
Abdomen/o abdomen
Ad- toward
amphi- on both sides
Adip/o fat
path/o ulcer
aque/o water
-algesia Sensitivity to pain
(Hedeler et al., 2014)
12. Documentations principles
Documentation Characteristics Principle, Education and Training Principle, Policies and
Procedures Principle, Protection Systems Principle, Documentation Entries Principle and
Standardized Terminologies (Kennedy et al., 2015)

Nursing Assignment 7
Reference list
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nursing, 26(5-6), pp.609-619.
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Hedeler, C. Parsia, B. and Brandt, S. 2014, May. Estimating and analysing coordination in
medical terminologies. In Computer-Based Medical Systems (CBMS), 2014 IEEE 27th
International Symposium on (pp. 357-362). IEEE.
Kennedy, C. O'reilly, P., Fealy, G. Casey, M. Brady, A. McNamara, M. Prizeman, G. Rohde, D.
and Hegarty, J., 2015. Comparative analysis of nursing and midwifery regulatory and
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Riley, J.B., 2015. Communication in nursing. Elsevier Health Sciences.
Vreeken, H. van Rens, G. Kramer, S Knol, D. Festen, J. and van Nispen, R. 2013. Dual sensory
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