Enhancing Communication for Mental Health Service Outcomes

This report focuses on the crucial role of communication in mental health services and its impact on patient care and outcomes. It begins by outlining the rationale for studying communication, emphasizing its significance in bridging the gap between service providers and patients, particularly in the context of mental health. The report highlights the importance of effective communication skills, the use of search engines like Google Scholar and Emerald insight, and the focus on enhancing these skills to improve the quality of care. It addresses issues such as communication barriers and their impact on healthcare decision-making. The report references key literature sources like the works of Townsend and Morgan (2017), Goulter, Kavanagh and Gardner (2015), and Williams, Ilten and Bower (2016) to support its arguments, contributing to a deeper understanding of the subject matter and highlighting the necessity of improved communication strategies within mental healthcare settings. The report is available on Desklib, a platform for students to access past papers and solved assignments.

Fundamentals of Evidence
Based Practice

TABLE OF CONTENTS
Topic................................................................................................................................................1
Rationale .........................................................................................................................................1
Keywords ........................................................................................................................................1
Literature source .............................................................................................................................1
Focus elements.................................................................................................................................1
Issues ...............................................................................................................................................1
Literature organisation ....................................................................................................................2
REFERENCES................................................................................................................................3

Topic
The impact of communication between patients with mental health issues and staff
members on service outcomes in health and social care settings
Rationale
The topic is chosen because the improvement in communication techniques can
overcome the understanding gap between service providers and patients. Most of the
psychological issues requires communication along with the medication (Williams, Ilten and
Bower, 2016). Thus, it is vital that this aspect must be analysed so that the mental disorders and
other health and social cares services can be treated with excellence.
Keywords
The keywords used are communication skills, role of communication skills in health and
social care, and communication techniques between mental health patients and health service
providers
Literature source
The literature sources includes various search engines such as Google scholar and
Emerald insight. For the evaluation and enhanced understanding of topic various journals and
articles are searched with the help of above mentioned keywords.
Focus elements
The topic has focus on enhancing the communication skills so that health service
providers can provide better quality services to patients suffering from mental and psychological
issues. The improved communication will help to accurately analyse the needs of such people
and thus care services can be improved (Townsend and Morgan, 2017).
Issues
There have several issues in assuring the quality healthcare services. The communication
barriers between mental patients and care takers is one of the factor which can cause clinical
errors (Goulter, Kavanagh and Gardner, 2015). The limited communication creates a hesitation
among patients and their family members. As a result, they play very limited role in making
healthcare decision.
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Literature organisation
Townsend, M.C. and Morgan, K.I., 2017. Psychiatric mental health nursing: Concepts of care in
evidence-based practice. FA Davis.
2

REFERENCES
Books and Journals
Goulter, N., Kavanagh, D.J. and Gardner, G., 2015. What keeps nurses busy in the mental health
setting?. Journal of psychiatric and mental health nursing. 22(6). pp.449-456.
Williams, K.N., Ilten, T.B. and Bower, H., 2016. Meeting communication needs: topics of talk in
the nursing home. Journal of psychosocial nursing and mental health services. 43(7).
pp.38-45.
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