Communication Problems in Organizations: CMU 101 Assignment 1

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CMU 101 Assignment 1
Topic – Communication Problems
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Table of Contents
Introduction......................................................................................................................................3
Major reasons behind communication problems.............................................................................3
Recommendations to overcome communication problems.............................................................5
Conclusion.......................................................................................................................................5
References........................................................................................................................................6
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Introduction
Communication problems are the major barriers that prevent organisation to accomplish its
objective appropriately. The main motive of every organisation is to enhance communication
skills in its departments but lack of interest, attention of employees at workplace leads to failures
of achievement towards goals. Every manager sets his expectations from the employee working
under him, and it is the duty of both the manager and employee to develop effective
communication ways to understand each other (Dyer, 2017). Better communication always leads
to better understanding. Many organisation fails to develop effective communication in their
departments because employees of their department feel trouble to communicate with their
managers which develops communication problems and they fails in understanding their needs
and responsibility at the workplace. The assignment is reflecting on communication problems in
the context of the organisation.
Major reasons behind communication problems
When there is a poor understanding between employees and managers then there is poor
communication system in the organisation. It is essential for every organisational manager to
enhance communication ways within his employees of the department, but there are several
reasons due to which they fail to maintain effective communication. Some of the major reasons
for communication problems are defined below:
Mismatched goals: The employee should be cleared and focused for the organisational goals
and it is the duty of a manager to provide proper training to employees to accomplish goals. But
miscommunication and poor communication within the employees and the managers lead to
person individual goals, it creates confusion and conflicts between them (Maxwell, 2018). For
example, employee work according to his career progression and set its own goals, such type of
miscommunication leads to failures in the accomplishment of organisational goals (Brookins,
2019).
Disengagement of employees: Employee morale should be high at the workplace, low morale
can be lead to disengagement of employees which means employees are not interested in
performing the organisational tasks (Brookins, 2019). Disengage employees never like to
communicate with their managers as they are not likely to perform their task by putting their
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efforts. So disengagement of employees always leads to a lack of communication in the
organisation (Maxwell, 2018).
Undertrained employees: at the time of performing task, if employee is not well trained to
perform the task well than it leads to down the line to communication because if employee has
not specified properly about task then he will fail to communicate properly with his managers in
relation to performing the task (Dyer, 2017).
Lack of leadership: It is one of the most common reasons behind a lack of communication in
the organisation. If the leader of the department fails to provide proper direction to employees,
can lead to a negative impact on communication (Brookins, 2019). A leader who may fail to
answers the employee's questions and fails to understand their capabilities may lead to a way of
poor communication in the organisation (Dyer, 2017).
Confusion: Confusion is the biggest threat which leads to poor communication in the
organisation. If an employee is not properly trained for the task or may not have the proper
information to accomplish the task, then he may be fear to communicate with his manager which
leads to failures in accomplish the task in a timely manner and leads to poor communication.
These are the most common threats or reasons behind poor communication in the
organisation which leads to conflicts between managers and employees and the organisation
fails to accomplish their target timely.
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Recommendations to overcome communication problems
For maintaining effective communication within the organisational departments the manager
every department should analyse every aspect in regards to the employees through which they
can manage organisational task effectively. There are some recommendations and theories which
should be applied in the context of the organisation.
Implement seven C’s of communication: It is one of most effective approach mostly used by
the organisation to enhance the communication level. This approach helps in developing clarity
and enhance correctness in the organisational task. Enhance courtesy message systems for the
receiver and develop concentration at the workplace in employees (MSG, 2019). The employee
can convey properly with his manager. Enhance the communication process and develop
completeness (MSG, 2019).
Develop an effective relationship: Better relation between employees and their manager always
leads to a better understanding between them. It is the duty of the manager to analyse the
specification and qualifications of employees through which he can develop better coordination
within his departmental employees. Better relations help the employee to coordinate with his
manager without facing any hesitation.
Proper training and learning methods: The organisation should develop an effective training
and development approach from which the managers can analyse the qualification of employees
and can provide training to them accordingly. Proper training makes employees perfect for
performing the task in well mannered (MSG, 2019).
Conclusion
From the above essay on communication problem, it is concluded that a lack of communication
leads to failures in the accomplishment of organisational objectives. The organisation should
implement the above approaches and strategies which are recommended through which it can
develop better coordination ways and can accomplish their task appropriately.
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References
 Brookins, M. 2019. Reasons for Poor Communication in the Workplace. [Online]
Smallbusiness.chron.com. Available at: https://smallbusiness.chron.com/reasons-poor-
communication-workplace-10137.html [Accessed 8 Apr. 2019].
 Dyer, S. 2017. 7 Root Causes to Poor Communication at Your Business. [Online] For
Construction Pros. Available at:
https://www.forconstructionpros.com/rental/article/12296890/7-root-causes-to-poor-
communication-at-your-business [Accessed 8 Apr. 2019].
 Maxwell, M. 2018. Types of communication problems in the organisation [Online].
Bizfluent. Available at: https://bizfluent.com/info-8296280-types-communication-
problems-organizations.html [Accessed 8 Apr. 2019].
 MSG, 2019. Seven C’s of Effective Communication [Online]. MSG. Available at:
https://www.managementstudyguide.com/seven-cs-of-effective-communication.htm
[Accessed 8 Apr. 2019].
 Penn, C. and Watermeyer, I., 2012. Cultural brokerage and overcoming communication
barriers. Coordinating participation in dialogue interpreting, 102, p.269.
 Nind, M. and Hewett, D., 2012. Access to communication: Developing the basics of
communication with people with severe learning difficulties through intensive
interaction. David Fulton Publishers.
 Olsson, E.K., 2014. Crisis communication in public organisations: Dimensions of crisis
communication revisited. Journal of Contingencies and Crisis Management, 22(2),
pp.113-125.
 Quenot, J.P., Rigaud, J.P., Prin, S., Barbar, S., Pavon, A., Hamet, M., Jacquot, N.,
Blettery, B., Hervé, C., Charles, P.E. and Moutel, G., 2012. Suffering among carers
working in critical care can be reduced by an intensive communication strategy on end-
of-life practices. Intensive care medicine, 38(1), pp.55-61.
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