King's Own Institute: Communication Reflection Report, BUS709

This report presents a comprehensive reflection on various communication methods, analyzing their effectiveness in different scenarios. The report begins with a detailed account of different communication modes, including phone calls, emails, and face-to-face meetings, and evaluates their impact based on specific dates and contexts. It delves into the importance of clarity and structure in communication, emphasizing the significance of clear messaging and understanding the audience's perspective. The analysis includes discussions on nonverbal communication, interpersonal components, and the impact of media choices. Furthermore, the report highlights the importance of intercultural communication, discussing cultural models and their application in real-world situations, as well as the use of timelines and communication templates. The report provides references to support its arguments, offering a well-rounded perspective on effective communication strategies. The report also assesses the effectiveness of different communication methods and provides recommendations for improvement. The report is a valuable resource for understanding and improving communication skills in a business setting.

Running head: COMMUNICATION: REFLECTION
COMMUNICATION: REFLECTION
Name of the student
Name of the university
Author Note

1COMMUNICATION: REFLECTION
Contents
Answer 1....................................................................................................................................2
Answer 2....................................................................................................................................3
Answer 3....................................................................................................................................3
Answer 4....................................................................................................................................4
Communication process.........................................................................................................4
Nonverbal communication.....................................................................................................6
Interpersonal components.......................................................................................................6
Choice of media......................................................................................................................7
Timelines................................................................................................................................7
Communication template........................................................................................................9
References:...............................................................................................................................10

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Answer 1
Date Type of work
related to
communication
1
Type of work
related to
communication
2
Type of work
related to
communication
3
Type of work
related to
communication
4
Date 1/1/2020 7/1/2020 14/1/2020 21/1/2020
Mode Phone Email Face to face
meeting
Hand written
notes
Type Payment request Advertisement Donor collection Advertisement
Style Aggressive Friendly Humorous Apologetic
Effective No Yes No Yes
Why/why not
effective
The interaction
with the peers
has instigated
aggressive
responses on
request for the
payment
regarding the
fund generation
for the
community
development.
This is because
one of the
One of the
officer from the
team was very
much
supportive, who
communicated
the
advertisement to
the community
member through
email. This
enhanced the
stability in the
relationship,
The personnel
involved in the
meeting failed to
understand the
actual purpose
of funds
generation. This
lacuna reflects
the ineffective
nature of the
meeting
The senior
officer
forwarded a
letter to the
community
member
regarding the
incapability to
generate funds

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members hails
from Torres
Strait Islander
by origin.
averting the
instances of
conflict
Answer 2
The communication through email and hand written notes were well structured. I
think this is because of the clarity in the message, which the staffs intended to disseminate to
the community member. This clarity is effective in terms of ensuring that the message is
clearly understood. I affirm with the arguments of (Austin and Pinkleton 2015, p.12), which
states that this clarity is effective for delving deeper into the mindset of the audience. This
assessment is effective in terms of assessing the effectiveness of the communication mode
and the message transmitted to the audience. I also feel that this clarity is needed for ensuring
that the members from the community understand the basic crux of the message. In this
context, I would appreciate the senior staff for producing emails regarding enhancing the
understanding of the community member. In the communication through email, he was also
conscious of the security for which he produced hand written notes for averting any illegal
instances. I liked this approach of enriching the cultural diversity in the workplace. I also feel
that Social media plays an important role in the parameter of business communication. As a
matter of specification, social media revolutionizes the business into the external environment
through the means of outsourcing (Dozier, Grunig and Grunig 2013, p.23).
Answer 3
The communication through phone and face to face meeting proved to be ineffective.
The major reason behind this was the conflicts, which arose due to the difference of opinions

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regarding the propositions forwarded. According to me, these conflicts, degraded the integrity
and stability of the workplace, especially between the professional hierarchies. As a matter of
specification, this degradation contradicts the core values of honesty, integrity, trust and
corporate social responsibility. As a result of this, the community member lost trust, faith and
dependence on the services. Payment request over phone seemed to be ineffective, as the
message lacked clarity. The audience failed to get the message, which evoked their
aggression. I think this aggression is the reason behind achieving negative outcomes towards
persuading the peers for making the payments for community payments (Griffin 2013, p.34).
Here, I can link the aspect of difference of opinions, which was also the case for the face to
face meetings. These conflicts deviated the topic from donor collection. I am concerned that
these activities compromised the needs and requirements of the community member, hailing
from Torres Strait Islander.
Answer 4
Communication process
Communication is an ancient tool that has shaped humanity into the present
civilization. In generic terms, communication can be called as an act of conveying meanings
from one entity of groups to the other through the usage of mutually understood signs,
symbols and semiotic rules (Griffin, 2013). Communications can be of differrent types,
ranging from verbal, non verbal to written communication and symbolism. The different form
of communication manifests itself into different tones and phonetics of language that
increases its beauty. The process of communication consists of a sender transmitting a
message to the receiver through certain mediums like radio, television, email, hand written
notes, meetings and others.

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Fig: Communication process
(Source: Al Ariss, Akram and Yusuf Sidani, p.283)
However, there are certain episodes of miscommunication and wrong ways of
communication as well that sometimes happen in the society, which results in
misunderstanding, conflicts and differentiation of opinions. Proper modes of communication
are to be used for ensuring that the audience understands the basic crux of the message.
Acquiring emails and face to face meetings can be an effective option. Communication of the
program would be through the means of email notification for the meeting. The response to
this email would reflect the enhancement of the Public relations parameter, which is crucial
in the human resource management. Along with this, using social media would increase the
trafficking of the audience towards the brand image (Brewster 2016, p.45). Uploading the
information of the changes and the updates would enhance the awareness of the clients and
customers regarding the latest trends. In this context, mention can be made of the feedbacks,
which is effective for maintaining two way communications for gaining an insight into the
approaches towards the proposed and implemented changes. Director needs to be involved in

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the communication process, which would be effective in terms of maintaining proper
communication towards placement of the program in the current business context
Nonverbal communication
Nonverbal communication is one of the other aspects, which uses sign language,
symbols and gestures for communicating the message to others. This type of communication
is effective for the persons with disabilities. In this case, the aspect of intercultural
communication can be brought. I think that the mindset of the members is exclusively
different from the other, which also requires different communication mode. In most of the
workplaces, there are examples of racial discrimination, degrading the unity and
coordination. In this case, I think Globe model of culture can be linked. This is because of the
focus on the approach of the management towards selection of the appropriate modes of
communication for managing the nonverbal communication requirements (Ayentimi et al.
2018, p.220) Example can be cited of introducing broader disciplines for the communities
through the means of inclusive practices. This approach would be effective for enhancing the
performance orientation of the workers, enhancing the cultural diversity. The more the
members are involved in the discussions; they would feel included and valuable.
Interpersonal components
With the application of Halls’ contextual model, I can say that communication and
culture is correlated. In this context, I can say that reality is the most prime component for
developing relevancy in the communication processes. The variations in the contexts and
cultures are inevitable. Therefore, awareness in the high and low context cultures need to be
different. I can cite the example that the managers should be amicably communicative and
have a clarity of exchange of communication in order to provide the best ever service
(Dozier, Grunig and Grunig 2013, p.21). It has to be said that the aspects which are essential
for a manager to communicate, such as accurate questioning skills, clarity in

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communicational and a motivational bent of communications (Austin and Pinkleton 2015).
The interaction style also matters for enhancing the practical application of the skills. I feel
that transactional leadership style is the most effective for gaining trust, loyalty and loyalty of
the employees.
Choice of media
The selection of the media is most important for ensuring that the message is properly
transmitted to the audience. Variation is apt in terms of sending the message in an efficient
and effective manner. TV, radio, social media, emails, face to face meetings are the basic
modes, which are used for communicating. However, I feel that evaluation needs to be done
for selecting the best possible means for transmitting the message properly to the intended
audience (Budhwar 2017, p.45). In case of the community development, the modes of face to
face communication is an effective option for disseminating proper information to the
audience. This approach would be effective for maintaining the confidentiality in the
responded forwarded by the community members and staffs.
Timelines
Activities Week 1 Week 2 Week 3 Week 5 Week 5
Meetings
Distribution
of the
handouts
Meetings for
funds
collection

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Email
confirmation
Feedback

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Communication template
Who Why When Process of
communication
Audience
The General
Manger
Enhancing the
awareness of the
purpose and
rationale of the
community
development
First week of
January
Meeting Staffs of the
department
Manager Processing of
the drafts
regarding the
budget of
advertisements
Second week of
January
Notice Finance and
Sales
Department
Public relations
Officer
Communicating
with the
community
member
Third week of
January
Meeting Community
member

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References:
Al Ariss, Akram, and Yusuf Sidani. (2016): "Divergence, convergence, or crossvergence in
international human resource management." Human Resource Management Review 26.4 283-
284.
Austin, E.W. and Pinkleton, B.E., 2015. Strategic public relations management: Planning
and managing effective communication campaigns. Routledge.
Ayentimi, Desmond Tutu, John Burgess, and Kerry Brown. (2018)"A conceptual framework
for international human resource management research in developing economies." Asia
Pacific Journal of Human Resources 56.2: 216-237.
Brewster, Christopher, et al. 2016International human resource management. Kogan Page
Publishers,.
Budhwar, Pawan S. 2016International human resource management. Edward Elgar
Publishing Limited,.
Dozier, D.M., Grunig, L.A. and Grunig, J.E., 2013. Manager's guide to excellence in public
relations and communication management. Routledge.
Griffin, R.W., 2013. Fundamentals of management. Cengage Learning.