Report on IT Communication Training: Skill Development and Application

This report explores the significance of IT communication training, highlighting the importance of effective communication in the IT sector. The report outlines the skills that users at different levels should possess, including effective listening, empathy, and emotional control. It differentiates between beginner and intermediate levels, detailing how the training programs cater to their specific needs. The beginner course focuses on understanding communication techniques, while the intermediate course emphasizes structured communication and interaction with senior management. Different formatting styles are employed to address varying skill levels. The report also references key sources and offers practical insights into improving communication skills for career advancement. The report is contributed by a student and is available on Desklib.

Running head: TRAINING IN IT COMMUNICATION
TRAINING IN IT COMMUNICATION
Name of the student:
Name of the university:
Author note:

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TRAINING IN IT COMMUNICATION
Table of Contents
Purpose of the training:....................................................................................................................2
Skills that users of different levels should possess :........................................................................2
Difference in Skills for basic users and intermediate users:...........................................................2
Formatting styles of training:...........................................................................................................3
Need of different formatting styles:.................................................................................................3

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TRAINING IN IT COMMUNICATION
Purpose of the training:
The skill of effective communication is undoubtedly one of the most vital factors for
interviewers to judge the candidate during interview (Naim et al. , 2015).
Communication skill plays a significant role in IT sector as employees need to
communicate with the clients, understand their requirements and provide effective solution
(Bovee, Thill & Raina , 2016).
We, at Effective Communication, have designed our courses following this approach
very carefully. No matter whether you are just a beginner or have some skill beforehand, you
will become more skilled after the course.
Skills that users of different levels should possess :
At the end of the training, the users will have the following skills:
 Effective listening
 Empathy in conversation
 Power to control emotions in workplace
 Understand situations and respond accordingly
Difference in Skills for basic users and intermediate users:
The beginner course (EC 701) will help the users to:
 Understand different communication technique and challenges
 Improve verbal and nonverbal communication

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TRAINING IN IT COMMUNICATION
 Use communication opportunities for carrier improvement
The intermediate course (EC 702) will help users to:
 Follow structured and evidence based communication
 Participate positively in the interactive session with colleagues
 Interact with senior managements more effectively
Formatting styles of training:
The beginner course (EC 701) will follow an interactive approach between users and
trainers to make them understand various aspects of communications followed by a practical
interview session on one to one basis. The intermediate course (EC 702) will follow face-to-face
approach and direct interaction with senior executives to help them communicate with higher
authorities in workplace.
Need of different formatting styles:
The different formatting is chosen to address different skill levels and needs so that users
gets an fair opportunity to grab the most out of the training.

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TRAINING IN IT COMMUNICATION
References:
Bovee, C. L., Thill, J. V., & Raina, R. L. (2016). Business communication today. Pearson
Education India
Naim, I., Tanveer, M. I., Gildea, D., & Hoque, M. E. (2015, May). Automated prediction and
analysis of job interview performance: The role of what you say and how you say it.
In Automatic Face and Gesture Recognition (FG), 2015 11th IEEE International
Conference and Workshops on(Vol. 1, pp. 1-6). IEEE.