Communication, Negotiation, and Influencing Skills Analysis Report

This report delves into the critical aspects of personal and professional skills essential for effective management. It begins by defining communication, distinguishing between formal and informal communication channels, and demonstrating how communication skills directly impact workplace behavior, fostering employee engagement, productivity, and positive work environments. The report then explores negotiation and influencing skills, highlighting their application in achieving predetermined objectives. It emphasizes the importance of clear communication, professionalism, active listening, and fact-based presentations in successful negotiations. The report concludes by summarizing the significance of these skills as transferable assets that enhance employability and organizational success, emphasizing their role in building strong relationships and achieving overall business goals. The report underscores the importance of skills like effective listening, straight talking, non-verbal communication, and emotional control in professional settings.

Personal and
Professional Skills for
Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
Demonstrating an understanding of effective communication skills and how they can affect
workplace behaviour..............................................................................................................3
How knowledge and understanding of effective negotiation and influencing skills have been
applied in order to achieve a pre-determined objective..........................................................6
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Personal and Professional skills are the key which makes an individual employable and
potential for working in the organisation within the respective business setting (Katz and et. al.,
2020). These skills are the basis capabilities which an employer seek in their workforce and
prefers to be held by an individual while hiring. One of the best example of such skills is
communication a very basis practice of human being which they perform for sharing information
in their day to day life. Making conversations is a very important part of life of an human being
and it also makes them employable when practised and used systematically in a business setting
and a profession as well as formal environment. Thus, the present report is a reflective essay
which carries broad discussion over communication and related effective skills. Moving along
the effect of communication on workplace behaviours is demonstrated too. Moreover, effective
negotiation and influencing skills are elaborated too in context with their application for specific
purposes and for achieving pre-determined goals and objectives.
TASK 1
Demonstrating an understanding of effective communication skills and how they can affect
workplace behaviour.
Communication is the process of imparting and exchanging of information in required
manner that either by writing, speaking or by showing gestures (Brundiers and Wiek, 2017).
Communication is a channel provide to human being and which they use for informing other
person, individuals or different groups of individuals with specific data asked by them to share or
which is essential to be exchanged. Communication is considered as one of the most important
and essential skill that falls under the umbrella of employability skill which takes them one step
ahead in their professional course work setting form others.
Communication skills refers or defines as skills which are used for making conversations
with other party or parties in the most effective manner and according to the situation, the
information being shared and the person or the group to whom the exchange is taking place.
Communication process is simple and workable by any individual but to make it effective the
person has to have effective skill sets and thorough knowledge of effective communication skills
for implementing them in the present working scenarios (Podolchak, Prokopyshyn-Rashkevych
and Karkovska, 2019).

Communication ways are broadly divided into two specific sources Formal and
Informal. The Formal Communication process is most commonly used by business
organisation to share information and communicate with related parties like employees,
customers, shareholders and many other stakeholders. Formal communication refers to flow of
information through proper pre determined and established processes which are signified as
routes and channels. In formal conversation the flow of information is controlled by those who
established it and the parties engaged in the flow have to make deliberate efforts for making
proper and effective communication. Thus, in my point of view formal communication channel
is more of a structured approach which has segments or phases divided according to hierarchy
and work according to chain of command.
The next form of effective communication which is Informal Communication is a source
or channel of sharing data and exchanging different opinions over a respective topic and idea
with a free flow approach. That is informal communication is a process which is more casual and
the conversation taking place is unofficial and spontaneous. An informal communication flow is
more spontaneous as it do not holds any barriers of making a conversation with appropriate flow
and in structured form. The informal communication is most commonly used in between two
people or parties who has a special relationship and bond.
Communication and workplace, how both of them are linked has a simple explanation
according to me. Organisation works for few common objectives that are showcased through its
vision and mission statements. In order to reach to these aims company engages in small
activities and undertakes numerous practices. The processes and actions involved in carrying out
specific tasks for the firm occupy many relevant and sensitive information present with several
parties encompassing in work specifically employees of the company. This indicates the
connection of both the workplace and communication. In order to perform respective activities
and assigned tasks in preferred manner individuals needs to share data with one another and
amongst different departments. Thus, making firms effectiveness dependent upon
communication and it potentials.
The whole organisational effectiveness is not just dependent upon communication but in
my perspective it is of the key factors on which a firm is based and its works efficiency is
demonstrated. Therefore, professionals who are working in the organisation and are going to
work with it in future should hold effective communication skills and abilities to make

conversations and properly share the required information to the parties involved and are getting
or going to be affected by the information provided. Effective communication refers to an idea of
sharing and exchanging required information, knowledge, idea, purposes, notion, concepts etc. in
the most appropriate and advantageous manner. The reference of effective communication not
just end with sending and receiving information but moreover it is far more interesting and
relates with gaining understanding of the feelings, perspectives and emotions of the party behind
the exchanged data.
In my knowledge and understanding there are majorly five effective communication
skills which an individual that is a professional who is working or going to work in a
professional setting should hold are Effective Listener, Straight Talking, Non-verbal
Communication, Stress Management and Emotion Control. These are some specific skills
which make a person a professional in terms of communication skills. Listening offers them a
great value of what the information bearer is saying and accordingly feedbacks are given,
Straight talking will lead the receiver to clarity that leads to accurate replies, non-verbal
communication is a wordless way of making conversation through different hand and facial
gestures which supports the idea more appropriately and lastly emotion control offers the
accuracy to the sender and the receiver about what exactly the point is behind the conversation.
Thus, this represents huge importance and need for the professionals to have ample skills
that provides them support and benefits while working within the firm for accomplishing the
given objectives and contributing to the end goal of the firm. Workplace behaviour do have
major impacts on it due to communication and its effectiveness. Strong conversational skills and
and great communicators do have the power to change the working practices of the company and
offer solutions and becomes the drivers of change. Communication and better conversational
skills will offer the entity with higher employee engagement and productivity. This leads to
better performances of staff member as their morals are high and personnels are self motivated.
The productivity of the firm will be increased as teamwork and interdepartmental
communication in workplace is induced which offers higher degree of work quality and
improved processes. Employee stay fully engaged in the operations, their morals are high, they
work with more creative and efficient processes resulting improved outcomes.
Moreover, increasing team work and interdepartmental conversations changes the
workplace behaviours as now employees of different teams and departments have developed

good relationships with one another. Thus, the need for creating a positive and healthy work
environment by the HR is reduces as people are more mingled up with each other and teams are
supporting one another for while working together. Thus, workplace behaviours changes into a
productive and positive one where workforce is comfortable and effective communication is
enabling them to complete their tasks in less time with improved quality and contributions.
How knowledge and understanding of effective negotiation and influencing skills have been
applied in order to achieve a pre-determined objective.
Negotiation is an aspect of business communication which is intended to accommodate
or settle differences amongst individuals and groups for reducing conflicts and be at a position
which is beneficial for all the parties involved (Viviers, Fouché and Reitsma, 2016). Thus,
basically Negotiation is a way to resolve and eliminate conflicts between parties by bringing
them to mutual consent and agreement. In terms of business requirement it is considered as a
skill which is reflected through communication or conversational abilities of the individuals or
professionals.
Negotiation and Influencing works hand in hand, professionals are suppose to make use
of their negotiation skills to influence the other party or parties to their conditions or to bring
them on a mutual agreement which is favourable to all involved participants. Negotiation and
Influencing is considered as a potential and essential feature of being a professional with
effective communication capabilities.
Effective negotiation and influencing skill is the key to reach to certain pre determined
objectives and aims of the organisation and assigned to the respective professional. The
application of effective negotiation and influencing skills involves few do's and dont's in my
consideration. The first one being a clear practice of communication, the negotiator the person
who is negotiating needs to be very straights forwards and clear on the topics. He or she needs to
make sure the other party is being clearly understanding their point before reaching to a
conclusion. Another aspect is the negotiator is a professional which make them responsible for
numerous actions and the final result of negotiation. Thus, they have to be strictly professional
and keep aside their personal and past differences while working on behalf of the firm and on the
prescribed objective to achieve.
As a negotiator it is the responsibility of the professional to bring a mutual consent which
is not possible if the negotiating process is being conducted with rigidity and stubbornness. The

negotiator have to be the person listening to all the parties and making arrangements to bring
certain level of comfort and easy in the environment for smooth negotiation to take place and
bringing out the best of what can be done throughout the whole processes. Lastly, another
important aspect to conduct the negotiation process potentially and effectively is the negotiator
should always be working with facts and presenting their point of views on its basis rather than
presenting their personal opinions. As in business settings facts work better and highly for
making people in favour and influence them in correct manner.
These are some of the factors in my opinion which an individual with effective
communication and negotiation skills should undertake and perform for effectively and
appropriately influencing the related parties and make them settle with one another on a common
basis for accomplishing the goals and pre-determined objectives.
CONCLUSION
The above reflective summary constructed over communication, related skills and
negotiation and influencing skills summarises the effectiveness of such practices for the
workplace and for the individual. These skill sets are known as transferable skills which are
essential for the professional to hold for making themselves employable and work in the present
respective business setting. Communication process and skills enables the employees or the
professional to make effective communication within the organisation amongst all the
subordinates, colleagues and superiors in different manner that is formal or informal. The
influencing and negotiation skills are part of effective communication notion which supports the
employee or the professional to make people understand and look certain way over specific
aspects according to the wish or requirement of the speaker that is the communicator. Moreover,
communication practices and skills do have major impact over workplace smooth running and
operating as these skills allow employees and related parties to share exact information required
for completing the assignment which gradually supports and contributes over the ultimate goals
and targets of the organisation. Along with it effective communication, negotiation and
influencing skills enable the firm to work efficiently by keeping strong and longer term relations
with potential and prospective buyers.

REFERENCES
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Katz, N. H. and et. al., 2020. Communication and conflict resolution skills. Kendall Hunt
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