Report on Effective Communication in Service Delivery

This report delves into the crucial aspects of effective communication within the context of service delivery. It explores various communication methods, including verbal communication, which encompasses storytelling and crucial conversations, highlighting their significance in conveying messages and building relationships. The report also examines written communication, detailing its importance through mediums like social media and email, and discussing how these tools facilitate information sharing and collaboration. Furthermore, the report explores oral communication, emphasizing the role of spoken words and face-to-face interactions in conveying messages. Finally, it discusses non-verbal communication, underscoring the importance of unspoken cues in conveying thoughts and feelings. The provided references offer additional insights into the concepts discussed.

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The communication is about exchange of ideas and information through the means of
words. The things significant to consider while communicating with others are:
Verbal communication: The verbal communication comprises use of the words at the time
of delivering intended messages. The verbal communication can be done one-by-one and
over the phone. The verbal communication is of two types:
Storytelling: The storytelling is an effective type of verbal communication. It assists in
constructing communal connotations for the persons in the organization along with
illuminating key values (Torrez, Wakslak & Amit, 2019).
Crucial conversations: Even when the procedure is alike, advanced skill, reflection and
planning is necessitated for high stake communications in the organization.
Written communication: The written communication is must in the organizations. The
written communication includes old paper, pen documents, letters, emails, text chats, reports,
SMS and everything which can be taken through the usage of inscribed symbols such as
symbols. The forms of written methods of communication are:
Social media: The social media tools like Facebook can be utilised as an active way of
communication. It can be used to communicate between divisions, locations, divisions and
employees (Buckingham, 2015).
Email: The email is greatly essential tool for the sake of sharing information. The emails are
even considered to be substantial element of communication plan.
Oral Communication: The oral communication comprises spoken words, over the phone,
video-conferencing, face-to-face, video chat and other medium.
Non-verbal communication: The communication over sending and receiving nonverbal
messages is considered part of non-verbal communication. Such words even convey feelings
and thoughts.

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References
Buckingham, D. (2015). Defining digital literacy-What do young people need to know about
digital media?. Nordic Journal of Digital Literacy, 10(Jubileumsnummer), 21-35.
Torrez, B., Wakslak, C., & Amit, E. (2019). Dynamic distance: Use of visual and verbal
means of communication as social signals. Journal of Experimental Social
Psychology, 85, 103849.