Communication Skills: Effective Communication in the Workplace

This assignment, focusing on communication skills, delves into the critical elements of effective workplace communication. It begins by defining communication and its importance, differentiating between hearing and listening, and exploring the communication process, which includes the sender, receiver, and feedback loop. The assignment emphasizes the significance of active listening, body language, and questioning skills. It provides practical steps to enhance listening skills, improve body language, and refine verbal communication. The benefits of effective communication, such as quicker problem-solving and stronger business relations, are highlighted. The assignment concludes by emphasizing the importance of these skills in the modern global workplace, showing how essential they are for professional success.

Effective communication ski
By Costin HE

What is communication.
When is a communication effective.
• The process of communication is what
allows us to interact with other people;
without it, we would be unable to share
knowledge or experiences with anythin
outside of ourselves. Common forms of
communication include speaking, writin
gestures, touch and broadcasting.

The communication process:
Sender
(encodes)
Receiver
(decodes)
medium
Feedback/response

Features of effective communication
Three of them:
• Active listening
• Body language
• Questioning skills

Hearing and Listening
Hearing- Physical process,
Natural, passive.
Listening – Physical as well
as mental process, active,
Learned process , a skill
Listening is hard.
You must choose to participate in the process o
listening

Active listening
• The process of recognizing, understanding, a
accurately interpreting communicated messag
and responding to spoken and/or nonverbal
messages.
• Steps to effective listening:
Hearing
Interpretation
Evaluation
Respond

Improving body language
• Keep appropriate distance
• Touch only when appropriate
• Take a care of your appearance
• Be aware – people may give false cues
• Maintain eye contact
• Smile genuinely

Improving verbal communication
• Eliminate Noise
• Get Feedback: Verbal and Body signals
• Speak Slowly and Rephrase your senten
• Don’t Talk down(belittle through talk) t
the other people
• Listen Carefully and Patiently

Benefits of effective communication
• Quicker problem solving
• Better decision making
• Steady work flow
• Strong business relations
• Better professional image
https://www.youtube.com/watch?v=XLQ4v2-R3KM

In general, in the new global and
diverse workplace requires excellent
communication skills.
Effective communication skills is
very important for us.

Question?