This document presents a comprehensive solution to a communication skills assignment, focusing on effective business communication. It begins with an introduction to the importance of communication in the workplace and then delves into Task 2, which showcases oral communication skills through a simulated customer service interaction addressing a product delivery delay. The dialogue demonstrates how to handle a frustrated customer, offering apologies and solutions. Task 3 provides examples of written communication including an appreciation email to an employee, a CV, and a probationary letter. The document concludes by emphasizing the significance of communication in fostering effective working relationships and its impact on business efficiency and profitability, referencing communication models and theories. The references section includes various academic sources related to communication skills.