Communication Skills for Business: Addressing Customer Issues

This assignment focuses on business communication skills, specifically addressing customer issues. It includes an email and a formal letter addressing a customer's complaint about a delayed product delivery. The email and the letter outline the problem, the lack of response from the relevant departments, and a request for immediate action. Additionally, a CV is provided, highlighting the skills of a customer service executive, such as effective communication, problem-solving, and decision-making. The assignment also references a research paper on the importance of communication in business management and the communication between managers and subordinates, emphasizing the significance of clear and effective communication in a business setting. This assignment provides practical examples of how to communicate effectively in a professional environment.

COMMUNICATION
SKILLS FOR
BUSINESS

Email
 Subject: To address the issues faced by the customer and non-delivery of services as promised.
 Dear XYZ
 I am a customer support executive within the ABC firm and this email aims to address the issues faced
by a customer of the company. The organization promised the delivery of certain goods ordered by our client on
the data of 15th June 2022 which were to be received by the customer by the date of 20th June 2022. However, the
company failed to deliver the product even after the promised date to the customer. Therefore, customer contacted
the customer support team in order resolve the stated issue. Even after having to try several attempts in order to
address resolve the issue faced by client I am not able to get any receive from the main department. Please have a
look at the issue and deliver the required products as soon as possible.
 Thanks and regards
 PQR

Formal Letter
 2468 Ocean side, London, UK
 June 28th 2022
 Mr. XYZ
 369, Amber lane, London UK
 Subject: To address the issue of non-delivery of the ordered product to a client even after passing 10 days of the delivery date.
 Dear Sir,
 I am XXX from the customer service team of the ABC firm. This letter is to address the issue faced by one of our leading customers within the
organization. It has been identified that our organization failed to deliver the ordered goods to one of our clients even after 10 days of the mentioned
delivery date to the customer. The customer tried to get in touch with me for the purpose of addressing the issue faced by him. As a result of the same, I
tried to communicate the same to the main department of the company but have not received any kind of response with respect to the same. Please
address the issue as soon as possible.
 Thanking you
 Yours truly
 XXX

CV
 Name: Chris Morgan
 Phone: XXXXXXXXXX
 Email: [e-mail]
 Summary: Currently working as a customer service executive within the ABC organization.
However, looking for a challenging opportunity to gain valuable exposure and explore my skill- set
and knowledge, to effectively deliver assigned responsibilities and contribute to organizational
growth along with personal development.
 Skills: Effective communication skills, Strong decision making, Problem solving skills, Organising
skills, Innovation, Project management, Creative thinking

REFERENCES
 Skyshliak, O., 2018. The importance of communication in business management (Doctoral
dissertation, Тернопіль: ТНЕУ).
 Kozár, G.L., 2020. The Importance of Communication between Managers and
Subordinates.