Communication Skills for Business Report - Semester 1

This report delves into the critical role of communication in business organizations, emphasizing its significance in information sharing and interaction. It explores intentional and unintentional communication, highlighting the use of various channels like the internet, print media, and word of mouth. The report covers communication models and systems used in businesses, along with processes for interacting with stakeholders. Task 2 includes a role-play demonstrating oral communication, while Task 3 presents a resume and a letter of application, as well as an email correspondence, showcasing practical communication skills in HR contexts. The conclusion emphasizes the importance of business communication for organizational growth and success, referencing different communication methods and the role of technology in effective communication. The report concludes with a list of references including books and journals that support the analysis.

Communication Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
Role play.....................................................................................................................................1
TASK 3............................................................................................................................................2
.........................................................................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication plays a vital role for every business organisation in terms of sharing
information as well as interact with others. Communication may intentional and intentional.
Business communication means to convey a message by using various channels of
communication like – internet, print media, word of mouth, television etc. In corporate
association, communication supports to make plans and proposals, reaching agreements,
executing decisions and so on. Apart from this, the report has stated different various
communication model and system which are used in a business organisation. Readers will also
come to know about different processes which are acquired by firms to interact with its
stakeholders.
TASK 1
Covered in PPT
TASK 2
Role play
Oral communication is one of the effective process to transmit information or data by
using words of mouth. These kind of communication is usually acquired by staff meetings and
personal discussions.
Interviewer (Client) – Sir/Mam, I still don't received by product or service on time which have
been promised.
CSE (My response) – Sorry for inconvenience Sir. Let me check your request time.
Interviewer (Customers) – Okkk!!
CSE (My response) – Yeah!! I have checked, the reason behind late of your product delivery is
on promised time is poor weather condition in your city, there was heavy rain.
Interviewer (Customer) – I don't care about all these matters and I want my product on time as
soon as possible.
CSE (My response) – Sir, we are trying resolve all these issues and making faster delivery of
your product at half prices as well. Although, we can also eliminate your shipping charges.
Interviews (Customer) – Thanks for the concern!! Kindly deliver my product I need it urgent,
CSE (My response) – Contact for further queries.
Interviewer (customer) – Thank you!!!.
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TASK 3
Anna Jones
Address – P4, London Street. England.
Email - [e-mail]
Objective -
To secure a career in the field of performance & compensation, Human resource manager in a
well reputed organisation which appreciates my professional approach and hard work and
where I can explore my utilised as well as explore my knowledge in contribution towards
fulfilling company's growth objectives.
Skills and expertise -
 Able to set expectations and manage conflict.
 Team management skills, leadership skills – good analytical and decision making skills.
 Ability to handle pressure and can work under deadlines.
 Good communication skills, fluent public speaker and a presentor.
 Experience in task evaluation and division. Have a professional experience of more than 5+ years in HR.
Work experience -
Current employer – ABC pvt. Ltd.
Position – Team member, employee service
Period of service – 2013 to till date.
Assignments -
 Processing employees' contracts extensions and conclusion of contractual cadre.
 Timely processing of employees' payroll and compensation.
 Revision and composition of HR policies and procedures, service level agreement and
process flows.
 Union negotiation and mediations.
 Conducting training and development programmes
 HRIS system implementation.
I hereby to declare that all the mentioned information is true in nature.
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Thanks
Anna Jones
A letter: -
TESCO
Drayton Park
London N5 England
February 28, 2018.
Dear,
Mr.A letter: - Arsene Wenger
Sr. Human resource manager
TESCO.
Sincerely,
Together this letter I would like to submit myself to join your company having a great
interest with an experience of more than 5 years in HR department. I got of know about the
available opportunity through your official website while I was searching for job prospectus. I
possess a clear vision towards the management of HR department and I am confident that my
presence would take your company to the newer heights.
For over 7 years, I have developed expertise in recruiting, training and performance
appraisal the potential employees for the company. I have a charismatic personality and I world
in a self driven approach. During my career, I have received warm appreciations and reputation
in HR field for the analytical approach, cooperative behaviour, honesty and sincerity at
workplace.
I look forward to meet you over a personal interview. This letter encloses a copy of my
resume. I can be contacted on XXXXXXXX for any details if you want to know.
Thanks
Email -
To: “Anna Jones” <[e-mail]>.
Cc: All top management.
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From: “ Arsene Wenger”
Subject – Welcome to our Hive!
Dear Anna,
Welcome to our Hive!!
I would like to inform you that you have been interviewed at our company; you will be happy to
know that you are hired for the profile of HR manager in our organisation. Its a pleasure to
welcome you the team of TESCO. We are excited to have you join our tea and we hope that you
will be happy working with us.
On last Saturday of each month we held a staff party to welcome new staff, so that you are
cordially invited in the same. Please be sure to come next week to meet our entire staff
members. You will be received an email regarding this the same for further details.
If you have any queries during your training period, please do not feel hesitated to contact me.
You can reach me at my mail address or office land line.........
Warn Regards
Arsene Wenger
CONCLUSION
From the above mentioned report, it get analysed that business communication plays a
crucial role in growth and success of every business association. It helps people to share their
ideas and thoughts with top management without feeling any hesitation. The report has stated
different methods of communication, model of communication and role of technology in
effective communication.
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REFERENCES
Books and Journal
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Pearson, J.C., and et. al., 2011. Human communication. New York, NY: McGraw-Hill.
Schell, J.O., and et. al., 2012. Communication skills training for dialysis decision-making and
end-of-life care in nephrology. Clinical Journal of the American Society of Nephrology,
pp.CJN-05220512.
Cotton, D. and Falvey, D., 2012. Market Leader Upper Intermediate: Business English Course
Book. Pearson education.
Conrad, D. and Newberry, R., 2012. Identification and instruction of important business
communication skills for graduate business education. Journal of Education for Business.
87(2). pp.112-120.
Chen, R. P., 2011. Moral imagination in simulation-based communication skills
training. Nursing ethics. 18(1). pp.102-111.
Al-Mahrooqi, R., 2012. English communication skills: How are they taught at schools and
universities in Oman?. English Language Teaching. 5(4). p.124.
Bramhall, E., 2014. Effective communication skills in nursing practice. Nursing Standard
(2014+). 29(14). p.53.
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