Effective Communication Skills for Business: A Detailed Report

This report provides a comprehensive overview of communication skills in a business environment. It begins by defining communication and highlighting its importance, then explores various communication models, systems, and types, along with their associated benefits. The report includes an example of oral communication through a customer care role play, demonstrating effective interaction. It also provides an illustration of effective written communication through a CV and email example. The conclusion emphasizes the significance of communication for organizational efficiency, outlining methods for information dissemination and the importance of both formal and informal communication methods. The report also references key communication principles for workforce coordination and task completion.

Communication
Skills for Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................3
TASK 3............................................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Communication is the process of where in sender has an idea,facts, message, information,
opinion or emotions which he exchanges or transmit to the receiver by using various channels
and receives a response or feedback in return of it. Effectiveness in communication is of vital
significance so that work and activities could be performed on time with in best possible way.
Although communication is to subject to various barriers which if not handled effectively
hampers work efficiency and performance but communication in any situation forms the life
blood of a firm.
This assignment will discuss about various communications models, systems, types of
communications and their associated benefits. It will also give a brief about technology used for
communication by a firm. Further it will explain importance of effective oral communications
through a role play script and will also give illustration of effective written communication.
TASK 1
Covered in PPT
TASK 2
Oral Communication
Oral communication refers to communicating with each other by using different forms
such as telephonic conversion, speeches, presentations, discussions etc. There is an example
which shows significance of oral communication in organisation. This form is generally used by
organization at the time of conducting meetings, group discussions, conferences and so on as it
provides quick and spontaneous feedback. It enables management to maintain good interpersonal
with its workforce and to remove their doubts and address their issues. Mentioned below is the
illustration depicting oral communication:-
Customer Care Department: Hello Sir! Good Morning. My name is John. How can I help
you?
Customer: Hello! I am Tom from California. I have a serious issue to notify you about. Its been
5 days since I had placed an order of earrings that I have not received till no. The expected date
of my parcel was suppose to be 2 days before and yet I have not got the delivery. Can you let

me know the status of my order as I it was on urgent basis.
Customer Care Department: Sorry for inconvenience Sir. As per our company's policies we
make sure that our customer receives their order within three days from the date when they
have placed it. But since you have not received it yet, please let me check it for you. But in case
you did not received offer, let me check your order. May I know your order number?
Me: 58469751234
Customer Care Department: Sir! As per the details showing on our system your order has
been dispatched from our side and it was cancelled due to absence of any response from
recipient.
Customer: How could it be cancelled when I have not received any call from your side
regarding the delivery of my order. As per your policies you guys are suppose to make a call to
consumer at time of delivering the order. This is sheerly disappointing. If I would have known it
I never would have shopped from your company. It's better you cancel my order now.
Customer Care Department: Sir we are extremely sorry for this inconvenience caused to you,
be assured your parcel will be delivered to you soon. Kindly give provide me time till
tomorrow. This episode wont be repeated again.
Me: That's ok John. But as I told you that order I places was on urgent basis. It supposed to be
someone's gift. So after tomorrow it wont be of any use for me. Thank-You for your concern. I
will wait for the product till for the parcel till tomorrow otherwise will cancel order. As I need it
on urgent basis, so afterwards it will be of no use.
Customer Care Department: I understand your concern sir. I am assuring you that you will
receive your order any how till tomorrow evening. This is the best I could promise you.
Me: Ok. If you are so sure of it then fine I will wait for the product till tomorrow. In case I did
not receive my parcel considered it cancel from my side.
Customer Care Department : Ok Sir. For any further assistance kindly contact on 435665656.
Thank you for calling ! Have a good day !
Me: OK! Thank you.

TASK 3
CURRICULUM VITAE: This is the document which provides an overview of an individual's
experience, qualification and other personal information which assist interviewer to ask question
and assess the candidate's ability, commination skill and confidence so as compare individuals
profile with the vacant job profile (Kurtz, Draper and Silverman, 2016).
General information
Name – Edward Cullen
Phone no. - 5368865456
E-mail id – [e-mail]
2. Qualification
MBA Cambridge University 80.00%
BBA Cambridge University 75.00%
Higher education Wilson's school 85.00%

Secondary education Wilson's school 80.00%
5. Personal details:
Father name – George Cullen
Mothers name- Ana Cullen
Date of birth – 12 August, 1990
Achievement –
 Gold medallist in Higher education.
 Handled post of Caption, Soccer Team, Cambridge University for consecutive year.
 Perused internship in Deutsch Bank as part of my MBA (Finance).
ELECTRONIC MAIL: E-mail forms the most appropriate, cost effective and less time
consuming way to communicate information and reach out the mass audience. Mail must be
dropped at proper official time (Certo, 2018).
Send
To: [e-mail]
CC:
Subject: Applying for Finance Assistant

Respected Sir/Ma'am
PFA
This is to bring to your notice that as per your job vacancy posted on your official
website I want to apply for the post of Finance Assistant. I am attaching my CV with this mail.
I am currently placed in Deutsch Bank which is one of the good brand in Finance sector.
Kindly find the attachment.
Thanks and Regards,
PQR
CONCLUSION
The project undertaken concludes that communication acts as lifeblood for the
organization to maintain efficiency in its work performance as it helps management to
communicate necessary information, documents, data among its workforce at any point of time.
There are various methods and systems that could be adopted by an organization to disseminate
information. Moreover formal and informal methods of communication both are equally
important for a firm to maintained. Also there are various principles of communication that need
to be followed to attain coordination among work force and to complete task in the best possible
manner.
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REFERENCES
Books and Journals
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
Martin, J.N. and Nakayama, T.K., 2013. Intercultural communication in contexts. New York:
NY: McGraw-Hill.
Eggenberger, E., Heimerl, K. and Bennett, M.I., 2013. Communication skills training in
dementia care: a systematic review of effectiveness, training content, and didactic
methods in different care settings. International Psychogeriatrics. 25(3). pp.345-358.
Sharp, M.R. and Brumberger, E.R., 2013. Business communication curricula today: Revisiting
the top 50 undergraduate business schools. Business Communication Quarterly. 76(1).
pp.5-27.
Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital Marketer
Model for the communication industries. International Journal of Information
Management. 34(2). pp.65-73.
Jackson, D., 2013. Business graduate employability–where are we going wrong?. Higher
Education Research & Development. 32(5). pp.776-790.
Arquero, J.L. and Romero-Frías, E., 2013. Using social network sites in higher education: An
experience in business studies. Innovations in Education and Teaching International.
50(3). pp.238-249.
Moss, B., 2017. Communication skills in health and social care. Sage.
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