This report provides a comprehensive overview of communication skills in a business environment. It begins by defining communication and highlighting its importance, then explores various communication models, systems, and types, along with their associated benefits. The report includes an example of oral communication through a customer care role play, demonstrating effective interaction. It also provides an illustration of effective written communication through a CV and email example. The conclusion emphasizes the significance of communication for organizational efficiency, outlining methods for information dissemination and the importance of both formal and informal communication methods. The report also references key communication principles for workforce coordination and task completion.