Communication Skills for Business: Report and Analysis

This report focuses on communication skills essential for success in a business environment. It begins by defining communication and its importance, followed by an examination of communication models. The report then delves into various communication methods, including oral communication, exemplified through a customer service interaction scenario, and written communication, illustrated with examples of a formal letter, a CV, and an email. The conclusion summarizes the key takeaways, emphasizing the significance of effective communication skills in fostering interactions. The report also provides references to relevant books and journals to support the analysis. This report highlights various communication methods and their importance in business, offering practical examples and theoretical frameworks.

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
Oral communication....................................................................................................................1
TASK 3............................................................................................................................................2
Communication in writing..........................................................................................................2
CONCLUSION ...............................................................................................................................4
REFERENCES ...............................................................................................................................5

INTRODUCTION
Communication is that act and procedure which help in transferring information from one
person to another. Communication skill help an individual for effectively interacting with some
other. It includes interaction with two or more parties. For making effective communication
which is accomplished when single person says that some other people can interpret this message
to the sender. In current time period, communication skills are necessary for occur to the top
businesses (Storbacka, 2011). This will increasing the value and personality of an individual. In
this assignment, they mainly focus on communication model and systems. Along with this, there
are various communication method for providing informal and formal advantages to the
business. The usage of communication application and technology, effective barriers of
communication are described.
TASK 1
Covered in PPT
TASK 2
Oral communication
Oral communication is that procedures of communication in which both receiver and
sender interacting with each other in better manner. This will includes verbal communication and
interviews, etc. and it is an effective technique and method due to this, sender can convey the
real message to the receiver and need to understand so this will help in facing such type of issues
and barriers related to communication (Grunig, 2013).
In this part, it will play an essential role which has to be represented the conversation
between unsatisfied customer who does not receive his order product on given time with the
customer service division member of an enterprise where they have been ordered specific
commodity. The interaction are as follows:
Me: Hello sir, How can I help you?
Unsatisfied Customer: I am transfer you information that I had not receive my order item
which I have ordered last five days before.
Me: sorry sir, I am apologise for inconvenience due to this company are facing some technical
issue that are not recover at all. By this reason, we are not deliver your product on given time.
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Unsatisfied Customer: I am not satisfied with your excuse at all.
Me: Sir, this is not excuse, we have some real technical issue and problem through this, we are
not track any order at given time and by this we does not reach with your address on time.
Unsatisfied Customer: OK, this is the last time, I can understand your issue, but you try to
solve such type of problem as soon as possible in effective manner and not bother your
customers.
Me: Again, I am so sorry for such bothering. Next time, I will make sure that we deliver your
ordered product on time. Thank you.
Unsatisfied Customer: No issue and insure that delivering your products on given time.
Me: Yes sir, Thank you for your forbearance.
TASK 3
Communication in writing
There are certain ways through which communication can be done in writing that are as under:
Formal Letter
XYZ ltd.
11th path, Alex tower
London
Contact: 00123456
Email: [e-mail]
Date: 14/6/2/2018
Subject: Interview for the post of sales executive
Respected Sir,
I look over your resume at Linked In and it was impress me that you are fully educated. We are
arranging an interview session with our head of office for the job position of sales executive.
This profile is best suitable according to the qualification you have and we need to attend this
interview. If your selected then we will proceed for further session about the job position and
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salary will be discussed. We will hope to see your existence.
Thanks and Regards
Cristle
CV
Curriculum Vitae
Name: Cristle
Address :23rd Path, Birmingham lane, Birmingham
Phone No. - 55454-52144
Profile summary:
I am completed my MCA with 3 years of experience who has equal willing to became part of
organisation. I have good communication skills and problems solving skills which need to be
perform.
Specialisation:
 Selection
 Direction of Prime dealings
 Issues management Training and development
Educational qualification: -
 Bachelor in Commerce. (B.com) Masters in Business administration (MBA) (HR)
Declaration:
I declare that all the above statement are true and best of my knowledge.
Date:
Place:
Email
To: [e-mail]
Subject: Job application
Dear Mr. Ban,
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I am writing this letter for applying for the specific job position of production manager which
are published in the newspaper on the callsheet.co.uk.
Currently, I am working on the designation as a junior manager in Wiser firm. I am only 23
year old and completed my MBA degree in marketing specialisation.
My email address and contact detail is attached with my CV for further inquiry. I am looking
forward for your response as soon as possible.
Thanks and Regards
Shane
C- 4598745611
E- [e-mail]
CONCLUSION
As per the mentioned report, it can be analysed that Communication skill help an
individual for effectively interacting with some other. It includes interaction with two or more
parties. There are certain communication model which includes Schramm's Model of
communication and Aristotle Model of Communication. Along with this, Communication
methods such as Written, Verbal, Non-Verbal, Visual. There are various advantages of Formal
and Informal Communication in better manner. Oral communication is that procedures of
communication in which both receiver and sender interacting with each other in better manner.
In this part, it will play an essential role which has to be represented the conversation between
unsatisfied customer who does not receive his order product on given time with the customer
service division.
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REFERENCES
Books and Journals
Storbacka, K., 2011. A solution business model: Capabilities and management practices for
integrated solutions. Industrial Marketing Management. 40(5). pp. 699-711.
Grunig, J.E. ed., 2013. Excellence in public relations and communication management.
Routledge
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Brink, K.E. and Costigan, R.D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?. Academy of Management
Learning & Education. 14(2). pp. 205-221.
Martin, J.N. and Nakayama, T.K., 2013. Intercultural communication in contexts. New York:
NY: McGraw-Hill.
Cotton, D. and Falvey, D., 2012. Market Leader Upper Intermediate: Business English Course
Book. Pearson education.
Datar, S.M., Garvin, D.A. and Cullen, P.G., 2011. Rethinking the MBA: business education at a
crossroads. Journal of Management Development. 30(5). pp. 451-462.
Porter, L. and Tanner, S. eds., 2012. Assessing business excellence. Routledge.
Mehta, N.K., 2016. Excellence in human and business communication: reflections from the
Srimad Bhagavad Gita. International Journal of Business Excellence. 9(1). pp. 113-133.
Fassin, Y. and Buelens, M., 2011. The hypocrisy-sincerity continuum in corporate
communication and decision making: A model of corporate social responsibility and
business ethics practices. Management Decision. 49(4). pp. 586-600.
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