Communication Skills for Business: Analysis and Application Report

This report focuses on the critical role of communication skills in a business environment. It begins with an introduction defining communication and its importance, followed by an analysis of oral and written communication methods. The report includes examples of oral communication through an interview conversation, showcasing effective responses. It also presents examples of written communication through a curriculum vitae, a business letter, and an email, demonstrating different formats used in business. The report concludes by emphasizing the significance of choosing the right communication media to ensure information is accurately transferred. The report references key texts on communication skills, providing a solid foundation for understanding the subject.

Communication Skills for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT.......................................................................................................................1
TASK 2............................................................................................................................................1
Oral Communication..............................................................................................................1
TASK 3............................................................................................................................................2
Communication in writing...............................................................................................................2
CONCLUSION................................................................................................................................3
REFERENCES ..............................................................................................................................4

INTRODUCTION
Communication is being considered as a specific term that includes all the information
that a sender tries to transfer to the targeted person with the help of different media. In modern
era, it can be said that it is much required for business organisations or for an individual to use
different means of interaction/communication in order to transfer the information which he/she is
willing exchange. Every single human being contain feelings of their own along with perceptions
and in order to communicate, they use different mediums through which they can interact with
others (Certo, 2018). Some of major modes here are: writing, verbal, non-verbal and many more
which can be used by organisation. In present assignment, some of methods along with
applications of communication are going to discussed. Assessment will also put light on some
barriers that are related to communicational process.
TASK 1
Covered in PPT
TASK 2
Oral Communication
Oral communication is a process which comes under verbal connections. An individual
here tries to deliver information to others with the help of verbal means of exchange. A good
figure of speech can be helpful as with the help of same message can be conveyed in a better
manner (Kurtz, Draper and Silverman, 2016). This type of communication consists with both
senders along with receivers through which many benefits can easily be gained right on time.
Interview Conversation
Interview board (Customer): What sort of administrations you are giving to clients?
Interview board (Customer): Because of the you people I had to take leave from my work.
My reaction: Sorry for the inconvenience sir. What all happened is because of
misunderstanding. I will ensure that company do not repeat the same mistake next time.
Interview board (Customer): Who will pay for the difficulties which has been faced by me,
because as the services that has been provided by the company was not up to the mark.
My reaction: This was the first time when this happened in this organization and will absolutely
repay all the loss that has been faced by you and your product will reach to you in two days.
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Interview board (Customer): I don't want to get bother with this sort of behaviour in future else
I will never buy any sort of item from your organization.
My reaction: Sir that was our first error and I have addressed the concern to the individual who
is in charge of this. Also, I will ensure that it isn't rehashed.
Interview board (Customer): As your organization has good brand value I am giving you
another chance.. Ensure that you benevolently convey items on time.
My reaction: Yes, unquestionably Sir, and this time I will ensure that no issues will take place
in near future. Is there anything else I can do for you?
Interview board (Customer): No thanks.
My reaction: Okay Sir, you have a wonderful day. It was pleasant talking with you.
Interview board (Customer): Welcome. Same here, Bye.
TASK 3
Communication in writing
Curriculum Vitae
Name: ABC
Address: 50th London Street, London, England
E-mail: [e-mail]
Objectives: To get employment under a reputed organisation in order to enhance the
performance along with knowledge. This will help me out in becoming more effective and will
increase my own capabilities and the efforts will aid me in attaining organisational targets.
Skills acquire:
 Problem solving capabilities
 Consists with leadership along with management skills. Effectual communicational and influencing skills
Work Experience:
 5 years of experience in LIDL, under the section of sales and marketing.
 Designation: Sales Manager
Letter
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Tesco Plc,
Tesco House, Shire Park
Kestrel Way, Welwyn Garden City
Hertfordshire, AL7 1GA, England
July 24thth, 2018
Dear,
Mr. XYZ
Head of HR Department
Sincerely,
Hereby to inform you that I am looking for a job in your company so that I can take it to
heights. At the moment, I am working with LIDL and carrying experience of over 5 years under
sales and marketing section. This recruiting information I found on newspaper article which was
published by the company.
Kindly conduct a personal interview if it is possible before 22nd August, 2018. Details
related to personal demographics are there in attached business card.
Thanks
E-Mail
To: “ABC”
Cc: All top management
From: “XYZ”
Subject: Congratulating mail
Dear ABC
We are happy to inform you that your C.V. has been shortlisted and you are invited to
the interview which is being scheduled on July 27th, 2018 at official address of the company. Be
available at 10:00 AM.
Further for any queries, you can directly contact to HR Department of Tesco Plc.
Thank-you
XYZ
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CONCLUSION
With the help of above mentioned report, it is being concluded that communication
plays a crucial role within an organisation. Apart from this, individual should adopt the best
media through which information can be transferred rightfully to the receiver.
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REFERENCES
Books and Journals
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Certo, S. C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
Hashim, J., 2015. Information communication technology (ICT) adoption among SME owners in
Malaysia. International Journal of Business and Information, 2(2).
Schermerhorn, J. and et. al., 2014. Management: Foundations and Applications (2nd Asia-
Pacific Edition). John Wiley & Sons.
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