Communication Skills for Business - Module Assignment

This assignment delves into the critical realm of communication skills within a business context. It begins with an introduction to communication theory, exploring communication models and systems, along with methods to enhance interaction effectiveness. The assignment then focuses on oral communication, presenting an interview scenario between an interviewer and dissatisfied customers, highlighting techniques for effective dialogue and customer service. Furthermore, it examines written communication, providing examples of a CV, email, and business letter, demonstrating how these tools are used for job applications and professional correspondence. The assignment concludes by emphasizing the importance of communication skills for business success. The provided solution can be helpful for students to understand the key concepts of communication skills for business.

COMMUNICATION
SKILLS FOR BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2 ...........................................................................................................................................1
Oral communication....................................................................................................................1
TASK 3 ...........................................................................................................................................3
Communication in writing..........................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Communication skills for business is important for an business. Thus sender can easily
communicate the message to the receiver (Adams, 2014). It is important that message can be
send in proper manner so that other person can easily understand the message. Assignment
describes about the theory of communication including communication models and systems,
methods and the methods through which interaction can become more effective. It also explains
about the oral communication by creating a interview between interviewer and dissatisfied
customers. It further describes about the written communication such as letter, C.V. And email
etc. This is done so that individual can apply for the post.
TASK 1
Covered in PPT
TASK 2
Oral communication
Oral communication is the process in which communication takers through oral mode.
For example interviewer can interact with the customer or they can interact with telephony. This
is the suitable and crucial method of interaction (Hasson, 2015). As sender sends the message to
receiver in a effective and efficient manner and this takes through a face to face communication.
It directly saves the time of sender and thus they can directly make communication effective.
In this effective method direct suggestions and feedback can directly be received and thus
communication can become more effective (Kurtz, Draper and Silverman, 2016). By receiving
necessary suggestions sender can easily maintain secrecy in the information and data which is
exchanged between the receiver and sender.
There is a case in which all users have to complain about the products and services with
the interviewer (Nguyen, Newby and Macaulay, 2015). It has created a questionnaire in which it
creates lot of questions and thus it can increase the satisfaction level of all people. Interview
conversation is described below:
Interview conversation
Interview panel (Customer): I am feeling very upset. Your products and services are very bad.
1

My response: Sorry sir. There is some misunderstanding from our behalf. This mistake never
happens again. Give the company an opportunity to improve our mistake.
Interview panel (Customer): I do not want to listen any thing. This is the big mistake that the
company had committed.
My response: I have to receive my product so that I can send it to my relative who are waiting
for that product. You tell me that what I can say to them? Your company has delivered the
wrong product to me? How your company can do such a mistake? I am very upset?
Interview panel (Customer): Sir this mistake happens rarely. Give me the opportunity to
correct the mistake. In some hours you can get your product in proper manner.
My response: No thanks. I do not want to receive any product. I am very frustrated and
irritated. I can purchase another product from another company. I never purchase any product
from this company. I tell this incidence to all my friends and relatives so that they also do not
purchase any products from this company.
My response: Sir please listen to me. There is some misunderstanding. It is the mistake of our
staff members and this never happen again. Our company delivers you the fresh product in
some hours. With that you can also get discounts when you purchase products next time. Our
company can also give holiday packages to you. You can enjoy with your family. Please give a
chance to correct mistake.
Interview panel (Customer): I have to think about it. But in my views this mistake can repeat
in future also . So how can I trust on you?
My response: Sir please trust me and our company. This mistake never repeats in future. You
can get holiday packages as well as discounts with your own product
Interview panel (Customer): Are you giving a guarantee that this time I do not get wrong
product and I can get good quality of product. If you are giving a guarantee then I can give your
company a chance.
My response: Yes Sir. I can give you the guarantee. Please purchase it.
Interview panel (Customer): O.K. Please deliver it in some hours. This is important so that I
can deliver to my relative.
My response: You can get your product before time. Thank you for purchasing our product.
2

TASK 3
Communication in writing
Written communication is the process through which communication can be done
through a written mode (Meulenbroek, Bowers and Turkstra, 2016). This includes CV, letter and
any written document. Candidates are applying for relevant posts can easily apply for the post by
various written modes. They are:
C.V.: It is document which describes the qualification and personal skills. Thus as a
result they can easily apply for post. Candidate is applying for post of operations manager. Thus
they have to create a C.V. and then it can be mailed through their email id's. It is easy for the
company to select qualified and suitable candidate. C.V. Is explained below:
Curriculum Vitae
Name:
Address
Mobile number
Career objective: To work in a good and reputed operations company. This helps me enhance
my career and growth.
Qualification:
 Degree in operations and finance.
 MBA in operations and HR.
 Degree in finance and operations.
Personal skills
 Cooperative and punctual
 Decision maker
 Problem solver
 Encouraged and able to perform all transactions
 Dedicated and passionate towards my work.
Declaration: I hereby declares that above data is accurate and correct according to my
knowledge
Date (Name)
Place
3

Email: It is the document in which messages are send to all employees at same time.
This can be used by company to formally invite for family parties and functions (Mishra, 2014).
This is also used to announce important rules and policies for firm. Here it is used by a
candidate so that they can apply for post of operations manager. It is described below:
Send
To: Sherlin@office. com
CC: SherlinHR@gmail. com
Subject: Regarding
post of operations
manager
Respected Sir,
Good evening Sir. I want to apply for the post of operation manager. I can handle all
transactions in a quick manner. I have done M.B.A in operations and HR. I have a degree in
operation and finance. I have previously worked in a good operation's company for three years.
I have also other certificate related to operations and finance which is helpful and suitable for
this job. Consider me for this post.
Thanking you
Yours Faithfully,
ABC
Business letter: It is the letter which contains various information regarding the
applicant. It is used by an candidate so that they can apply for post. It is formal in nature (Moss,
2017). It is described below:
38-A, Mahalaxmi enclave,Near Runamia garden, England,U.K.
4

20th June, 2018
50-C Sesturial house Howard house, London, U.K.
Respected Sir,
Good afternoon Sir. I want to apply for post of operations manager. I have degree in operations
and finance. I have done M.B.A in finance and H.R. Thus I had also worked in a good and
reputed operation firm. I can also handle all transactions accurately and in a quick manner.
Please consider my qualification.
Thank you for monitoring my profile
Yours Faithfully
ABC
CONCLUSION
From above report it has been concluded that communication skills are very crucial for
every business. Thus as a result business can easily interacts with other firm so that deals can be
done in a better and effective manner. Thus as a communication can become more effective.
Various communication models and system are used so that there is proper communication can
become more efficient. Oral communication takes place so that customer can easily be satisfied.
Written communication are used such as business letter, Email messages and C.V. are used. This
helps candidate for applying for post of operations manager.
5

REFERENCES
Books and Journals
Adams, S., 2014. The 10 skills employers most want in 2015 graduates.LEADERSHIP.11.
pp.43AM-84.
Andersen, E. S., 2014.Speaking With Style (RLE Linguistics C: Applied Linguistics): The
Sociolinguistics Skills of Children. Routledge.
Brink, K. E. and Costigan, R. D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?.Academy of Management
Learning & Education.14(2). pp.205-221.
Certo, S. C., 2018.Supervision: Concepts and skill-building. McGraw-Hill Education.
Ellinger, A. E. and Ellinger, A. D., 2014. Leveraging human resource development expertise to
improve supply chain managers' skills and competencies.European Journal of Training and
Development.38(1/2). pp.118-135.
Hasson, G., 2015.Brilliant Communication Skills. Pearson UK.
Kurtz, S., Draper, J. and Silverman, J., 2016.Teaching and learning communication skills in
medicine. CRC press.
Meulenbroek, P., Bowers, B. and Turkstra, L. S., 2016. Characterizing common workplace
communication skills for disorders associated with traumatic brain injury: A qualitative
study Journal of Vocational Rehabilitation.44(1) pp.15-31.
Mishra, K., 2014. Employability skills that recruiters demand.IUP Journal of Soft Skills.8(3).
p.50.
Moss, B., 2017.Communication skills in health and social care. Sage.
Nguyen, T. H., Newby, M. and Macaulay, M. J., 2015. Information technology adoption in small
business: Confirmation of a proposed framework.Journal of Small Business Management.53(1).
pp.207-227.
Schermerhorn, J. and et. al., 2014.Management: Foundations and Applications (2nd Asia-Pacific
Edition). John Wiley & Sons.
Online
Communication Theory/Introduction. 2014. [Online]. Available.
<en.wikibooks.org/wiki/Communication_Theory/Introduction>
6

7